Vrbo (Vacation Rentals by Owner) is a global platform connecting travelers with vacation properties. Whether you’re a guest facing booking issues, or a host needing support with listings or payments, this guide breaks down all the ways to contact Vrbo and get help fast.
- Contacting Vrbo: Online Help Is Your Best Bet
- Phone Support
- Official Web Resources
- Live Chat
- Connect with Vrbo on Social Media
- Vrbo Headquarters & Mailing Address
- What to Know Before Contacting Vrbo
- FAQs
- What kinds of properties can I book through Vrbo?
- Is it safe to book on Vrbo?
- How do I cancel my booking on Vrbo?
- What is Vrbo’s refund policy?
- How do I report fraud or scams?
- Can I change my travel dates?
- What payment methods does Vrbo accept?
- Does Vrbo offer travel insurance?
- Why choose Vrbo over other rental platforms?
Contacting Vrbo: Online Help Is Your Best Bet
Vrbo prioritizes support via its Help Center. There’s no public-facing email, but travelers and hosts can submit inquiries through secure contact forms:
Phone Support
Vrbo offers 24/7 customer service over the phone for urgent concerns:
U.S. & Canada: 1-877-202-4291
Official Web Resources
Live Chat
Live chat is available through the Help Center. Scroll down and click “Contact Us” to start a chat session.
Connect with Vrbo on Social Media
Vrbo Headquarters & Mailing Address
Vrbo (Expedia Group)
1111 Expedia Group Way W,
Seattle, WA 98119, USA
What to Know Before Contacting Vrbo
Before reaching out:
- Double-check your reservation ID
- Review the Help Center articles
- Ensure the issue isn’t covered in your booking confirmation email
FAQs
What kinds of properties can I book through Vrbo?
Vrbo offers entire homes, beachfront villas, condos, lakefront cabins, and luxury estates. You can filter listings by location, amenities, and guest needs. For instance, many travelers choose Vrbo Branson MO for cabins near Table Rock Lake or entertainment venues.
Is it safe to book on Vrbo?
Yes—Vrbo uses secure payment systems and offers a Book with Confidence Guarantee that includes fraud protection, rebooking help, and customer support.
How do I cancel my booking on Vrbo?
You can cancel directly through your Vrbo account under “My Trips.” The refund you receive depends on the host’s cancellation policy. Read more on Vrbo’s cancellation help page.
What is Vrbo’s refund policy?
Refund eligibility depends on the host’s policy. Most refunds process in 5–7 business days. Full details are on the Vrbo refund policy page.
How do I report fraud or scams?
If you suspect a scam or fraudulent listing, report it via the Trust & Safety page or use the Contact Support form.
Can I change my travel dates?
Yes, but only with host approval. You can request a change via the “My Trips” section of your Vrbo account. Visit the reservation change help article for steps.
What payment methods does Vrbo accept?
Vrbo accepts major credit and debit cards. All payments must be made through Vrbo to be eligible for protections. Full list available on this page.
Does Vrbo offer travel insurance?
Yes, Vrbo offers travel protection and property damage insurance during checkout. Learn more about coverage on their travel insurance page.
Why choose Vrbo over other rental platforms?
Vrbo focuses on private vacation rentals, perfect for families and long stays. Guests booking Vrbo Branson MO rentals often appreciate the space, privacy, and proximity to local attractions like Silver Dollar City.