Ticketmaster is a U.S.-based ticket sales and distribution company. It sells tickets for concerts, sports, theater, and other events through its website, phone lines, and Ticketmaster outlets. The company acts as a middleman between event organizers and the public.

Phone Support

If you need help with your ticket purchase or have an issue, you can reach out through the following:

• U.S. Customer Service: 1-800-653-8000
  Hours:
  Monday–Friday: 9 a.m. – 8:30 p.m. (local time)
  Saturday: 9 a.m. – 7 p.m.
  Sunday: 9 a.m. – 6 p.m.

Email Support

• General Inquiries: customer_support@ticketmaster.com
• You can also use the online form to submit a request:
  Submit a Request

Live Chat Support

• How to Access: Sign in to your Ticketmaster account, go to “My Tickets,” and click the Chat icon.
• Availability:
  Agent support: 9 a.m. to midnight (ET)
  Virtual assistant: 24/7

Social Media Channels

Mailing Address

Ticketmaster Headquarters
9348 Civic Center Drive
Beverly Hills, CA 90210

Ticketmaster Executive Customer Service Contacts

If regular support doesn’t help resolve your issue, you can try contacting company executives:

You can also view their LinkedIn profiles directly by searching their names on LinkedIn.

Common Ticketmaster Issues

Ticketmaster often receives complaints about:

• Poor seat selection or downgraded seats
• Tickets that turn out to be invalid or do not exist
• No refunds issued despite canceled or changed events

Some customers have faced serious problems, like receiving invalid tickets or being refused refunds when an event was changed by the venue.

If you’re stuck in such a situation, it’s helpful to try proven strategies to solve service issues. Read this guide: How Customers Can Deal With Customer Service

Customer Service Responsiveness

Ticketmaster has received a 3 out of 5 rating for how responsive it is to customer concerns.

While Ticketmaster offers several contact options, it has a reputation for being slow to respond and difficult to deal with in certain cases. It’s recommended to exhaust all self-help and contact methods before escalating the issue to an executive.

Useful Links

Ticketmaster – Frequently Asked Questions (FAQs)

1. How do I transfer tickets to someone else?

You can easily transfer eligible tickets through your Ticketmaster account.

• Steps:
  1. Sign in at ticketmaster.com
  2. Go to “My Tickets”
  3. Choose the event
  4. Tap “Transfer Tickets” and follow the prompts
• Learn more here: How to Transfer Tickets

2. What if my event is postponed, rescheduled, or canceled?

• If the event is postponed or rescheduled, your ticket will usually be valid for the new date.
• If the event is canceled, you may be eligible for a refund.
• To check the event status and options:
  Visit Event Status Updates

3. How do I get a refund from Ticketmaster?

Not all tickets are refundable, but if your event qualifies, you can submit a refund request.

• Log in to My Account
• Go to your order
• If eligible, the “Refund” button will appear
• Full details here: Refunds & Exchanges Policy

Also refer to How Customers Can Deal With Customer Service for help in case your refund is delayed or denied.

4. Can I change the name on my ticket?

No, you usually cannot change the name, but that’s okay. Tickets are generally not name-specific unless stated otherwise (e.g., some will-call or international events). The person using the ticket just needs to have the barcode or QR code.

• More info: Ticket Name Changes

5. What if I bought a ticket from a third-party or reseller?

Ticketmaster cannot help with tickets bought through third-party sellers (like StubHub or scalpers). Always purchase through official sources to avoid fraud.

• Tips on Buying Safe Tickets

6. Where is my ticket? I can’t find it in my email or account.

If you don’t see your ticket in email:

• Check your spam or junk folder.
• Or, sign in to My Account to access your mobile tickets.

Still missing? Use the virtual assistant or contact support through Ticketmaster Help.

7. Can I use screenshots of mobile tickets?

No. Screenshots are not accepted. You must use the Ticketmaster app or mobile website to access your barcode.

• Learn why: Ticket Delivery and Mobile Entry Info

8. How can I sell my ticket if I can’t attend the event?

If eligible, you can resell your ticket directly on Ticketmaster:

• Go to “My Tickets” in your account
• Choose the event and tap “Sell”
• Full guide: How to Resell Tickets

9. How do I update my payment method or billing info?

• Go to My Account Settings
• Select “Payment Options” to add, remove, or edit your credit card

10. Why am I seeing a “Sorry, we can’t process your request” error?

This error could be due to high website traffic, a browser issue, or a security block.

• Try:
  • Clearing your browser cache
  • Using a different browser or device
  • Avoiding VPNs
• For persistent issues, contact support: Submit a Request