Six Flags Entertainment Corporation is one of the largest amusement park chains, operating theme parks across the United States, Canada, and Mexico. If you’re trying to solve a problem, get help with tickets or memberships, or need assistance with an experience at one of the parks, this guide will help you get the right support.
- Phone Numbers and Contact Information
- Specialized Email Addresses
- Social Media Platforms
- Official Contact Pages
- How Responsive is Six Flags?
- How to Solve a Customer Service Issue with Six Flags
- Executive Customer Service Contacts
- Final Tip
- 1. How do I check park hours for a specific Six Flags location?
- 2. Where can I buy tickets or season passes online?
- 3. How can I cancel or manage my Six Flags Membership or Season Pass?
- 4. Does Six Flags offer refunds for tickets or passes?
- 5. How do I retrieve lost items after visiting the park?
- 6. How can I apply for a job at Six Flags?
- 7. Is outside food allowed inside the parks?
- 8. How can I plan a group event or corporate outing at a Six Flags park?
- 9. What accessibility services are available at Six Flags?
- 10. Where can I find updates about ride closures, weather delays, or health safety rules?
- 11. How can I report inappropriate behavior or unresolved complaints?
Phone Numbers and Contact Information
You can reach Six Flags in several ways depending on your need—corporate inquiries, park-specific help, or special events.
Corporate Office Contacts
| Purpose | Contact Info |
|---|---|
| Main Line | +1 (972) 595-5130 |
| Alternate Corporate Number | +1 (972) 595-5000 |
| Fax | +1 (405) 475-2555 |
| Guest Relations Email | guestrelations@sftp.com |
| Corporate Partnerships Email | corporatepartnership@sftp.com |
| Mailing Address | P.O. Box 619927, Dallas/Fort Worth International Airport, TX 75261-9927, USA |
| Corporate Headquarters Address | 924 E Avenue J, Grand Prairie, TX 75050, USA |
| Website | sixflags.com |
Park-Specific Phone Numbers
If you need help related to a specific Six Flags location, contact the relevant park directly:
| Park Location | Phone Number |
|---|---|
| Six Flags America (MD) | +1 (301) 249-1500 |
| Six Flags Discovery Kingdom (CA) | +1 (707) 644-4000 |
| Six Flags Fiesta Texas (TX) | +1 (210) 697-5000 |
| Six Flags Great Adventure (NJ) | +1 (732) 928-2000 |
| Six Flags Great America (IL) | +1 (847) 249-4636 |
| Six Flags Magic Mountain (CA) | +1 (661) 255-4100 |
| Six Flags New England (MA) | +1 (413) 786-9300 |
| Six Flags Over Texas (TX) | +1 (817) 640-8900 |
| Six Flags St. Louis (MO) | +1 (636) 938-5300 |
| La Ronde (Canada) | +1 (514) 397-2000 |
| Six Flags Mexico | +52 555 339 3600 |
Specialized Email Addresses
If your question is specific, use the email that matches your need:
| Purpose | Email Address |
|---|---|
| General Guest Relations | guestrelations@sftp.com |
| Corporate Partnerships | corporatepartnership@sftp.com |
| La Ronde Communications (Canada) | venteslaronde@sixflags.com |
| Safari Programs | safariprograms@sixflags.com |
| Guest Feedback (Mexico) | sugerenciasycomentariosmx@sixflags.com |
| Magic Mountain Special Events | sfmmevents@sixflags.com |
| Great America Special Events | sfgamspecialevents@sixflags.com |
Social Media Platforms
Social media is another good way to get help or updates:
| Platform | Handle/Link |
|---|---|
| Six Flags Great Adventure | |
| @sixflags | |
| YouTube | Six Flags Entertainment |
| Six Flags Great Adventure |
Official Contact Pages
Six Flags provides helpful online contact pages for general and park-specific needs:
How Responsive is Six Flags?
Six Flags currently has a Responsiveness Rating of 3 out of 5. This rating shows that the company usually responds to customer complaints and tries to resolve them. They may not be the fastest, but generally, they do follow through.
How to Solve a Customer Service Issue with Six Flags
Before you reach out to a manager or executive, it’s recommended that you follow a step-by-step approach to resolve the problem. Start with the general contact methods, and if there is no solution, you can escalate the matter.
For step-by-step advice, read this guide on how customers can deal with customer service.
Executive Customer Service Contacts
If your problem remains unresolved, you can reach out to senior executives at the corporate level.
| Role | Name | Contact Info |
|---|---|---|
| Primary Contact | Eugene NaughtonHead of HostingVP of In Park Services | 924 Avenue J East, Grand Prairie, TX 75050enaughton@sftp.com |
| Secondary Contact | Tom IvenSenior VP, U.S. Park Operations | 924 Avenue J East, Grand Prairie, TX 75050tiven@sftp.com |
| Chief Executive | Jim Reid-AndersonVice President of In Park Services | 924 Avenue J East, Grand Prairie, TX 75050jreidanderson@sftp.com |
Final Tip
Always begin with the standard customer service methods and online tools. Most issues are solved at this stage. Escalate to executives only if your issue hasn’t been resolved.
To make your communication effective, use clear and polite language, explain your issue in detail, and attach proof if possible.
Frequently Asked Questions About Six Flags Customer Service
1. How do I check park hours for a specific Six Flags location?
To see when a particular park is open, visit the Six Flags Park Locator. Choose your park from the list and click on the “Hours & Schedule” tab for the latest calendar.
2. Where can I buy tickets or season passes online?
You can buy tickets, memberships, and season passes directly from the Six Flags Tickets & Passes page. Prices, discounts, and offers may vary by location.
3. How can I cancel or manage my Six Flags Membership or Season Pass?
To manage your Membership, including cancellations or changes, use the official Membership Support Center. You’ll need your account or barcode information to access support tools.
4. Does Six Flags offer refunds for tickets or passes?
Six Flags typically does not offer refunds once a ticket or pass is purchased. For more details on their policy, review their Terms and Conditions.
5. How do I retrieve lost items after visiting the park?
If you’ve lost something during your visit, go to the park-specific Lost and Found form and select your location from the dropdown menu to report the item.
6. How can I apply for a job at Six Flags?
To explore careers at Six Flags, including seasonal and full-time roles, go to the Six Flags Careers Page. You can filter opportunities by park and job type.
7. Is outside food allowed inside the parks?
Generally, outside food, beverages, and coolers are not permitted inside Six Flags parks. Exceptions are made for guests with special dietary needs. Check your park’s policy on its individual page from the Park Locator.
8. How can I plan a group event or corporate outing at a Six Flags park?
Visit the Group Events Page to find options for schools, businesses, churches, and private events. You can also contact corporatepartnership@sftp.com for custom packages.
9. What accessibility services are available at Six Flags?
Six Flags offers rider accessibility programs, wheelchair rentals, and ADA-compliant facilities. Each park has its own Accessibility Guide that explains available services.
10. Where can I find updates about ride closures, weather delays, or health safety rules?
Park-specific updates about ride maintenance, closures, and health protocols are usually shared on the park’s home page or social media. You can find your park via the Park Locator and follow updates under “Park News”.
11. How can I report inappropriate behavior or unresolved complaints?
If customer service hasn’t resolved your issue and it involves serious concerns, you can escalate it by contacting executive customer service or file a report through the relevant state consumer protection website.
Also, follow this step-by-step guide on how customers can deal with customer service for best practices when handling complaints.
