Sarah Flint Customer Service Contacts

Sarah Flint is a luxury footwear brand, well-known for crafting stylish shoes that also prioritize comfort. Since its founding in 2013 by designer Sarah Flint, the company has grown steadily and built a loyal customer base.

If you’re a customer facing an issue, whether it’s about sizing, delivery delays, returns, or you simply have questions, this guide will walk you through how to get in touch with the Sarah Flint team in the best possible way.

We’ve laid out all the contact options, what to expect when you reach out, and where to turn if your issue goes unresolved.

Ways to Contact Sarah Flint Support

Sarah Flint offers several ways to contact their customer service team, depending on your needs. Here’s a helpful overview:

How Long Does It Take to Get a Response?

The Sarah Flint support team usually responds fairly quickly, though experiences can vary. Here’s a rough guide based on the method of contact:

If you want to learn how to improve your chances of a fast resolution, check out this customer service guide.

Mailing Address for Written Communication or Returns

If you need to send something via mail or return a product manually, you can use the following address:

Sarah Flint
37 West 20th Street, Suite 906
New York, NY 10011
United States

For returns or exchanges, it’s best to start with their official Returns & Exchanges portal.

Sequel by Sarah Flint (Resale Program)

If you’re looking to buy or sell gently used Sarah Flint shoes, visit their resale site: sequel.sarahflint.com. For support related to Sequel, you can email:
sarahflint@archiveresale.co

Sarah Flint Social Media Channels

You can also follow or contact Sarah Flint through their verified social media profiles. Some customers prefer reaching out this way for informal queries or updates:

• Instagram
• TikTok
• Facebook
• Pinterest
• YouTube
• LinkedIn

Useful Pages on Sarah Flint’s Website

These pages can save you time and help you find answers on your own before reaching out:

1. Contact Us

When to use it: When you want to send a message directly to Sarah Flint’s customer service team.
How to use it: Fill out the contact form with your question or problem.
Why it helps: It’s the official way to send a direct request when you don’t want to call or email. You’ll usually get a reply within 24 hours.

2. Help Center

When to use it: Before reaching out to support.
How to use it: Search for your question or browse common topics.
Why it helps: You might find a fast answer without needing to wait for a response.

3. Returns & Exchanges

When to use it: If you need to return or exchange an item.
How to use it: Enter your order number and email to start the return or exchange process.
Why it helps: It guides you step by step and tells you what’s eligible to return.

4. Size Guide

When to use it: Before placing your first order, or if you’re unsure about sizing.
How to use it: Check the guide to see if the shoes run small, large, or true to size.
Why it helps: It helps avoid returns due to size problems.

5. Digital Gift Cards

When to use it: When buying a present for someone and you’re not sure what size or style to choose.
How to use it: Choose a gift card amount, enter the recipient’s email, and write a short message.
Why it helps: It makes gift-giving easy and the recipient can pick what they love.

6. About Sarah Flint

When to use it: If you’re curious about the brand and its background.
How to use it: Read about the company’s mission, founder, and values.
Why it helps: It helps you understand what makes Sarah Flint different from other shoe brands.

7. Loyalty Program

When to use it: If you shop often or want to earn rewards for your purchases.
How to use it: Sign up for free, then earn points as you shop.
Why it helps: Points turn into discounts and you’ll get exclusive perks like birthday rewards.

8. Affiliate Program

When to use it: If you’re a blogger, influencer, or someone who wants to promote Sarah Flint and earn commissions.
How to use it: Apply through the page and wait for approval.
Why it helps: You can earn money by sharing your favorite Sarah Flint styles.

9. Sustainability

When to use it: If you care about the environment and want to know how your shoes are made.
How to use it: Read how Sarah Flint designs responsibly and uses eco-friendly practices.
Why it helps: It shows you how the company reduces waste and supports ethical production.

10. Diversity & Inclusion

When to use it: If you’re interested in how Sarah Flint supports fairness and representation.
How to use it: Read their statement and goals for diversity.
Why it helps: It shows how the brand supports an inclusive culture for both customers and employees.

11. Code of Conduct

When to use it: If you want to understand the values that guide how Sarah Flint does business.
How to use it: Review the company’s expectations for responsible behavior.
Why it helps: It builds trust by showing how seriously they take fair and respectful practices.

12. Privacy Policy

When to use it: If you’re concerned about how your personal data is collected and used.
How to use it: Read through the policy for details on cookies, data sharing, and more.
Why it helps: It helps you understand your rights and how your information is protected.

13. Terms & Conditions

When to use it: If you want to know the rules of shopping, using the website, or returning products.
How to use it: Browse through the terms before making a purchase.
Why it helps: It explains your rights and responsibilities as a customer.

14. Accessibility Statement

When to use it: If you have trouble using the website because of a disability.
How to use it: Learn what help is available or how to request assistance.
Why it helps: It ensures everyone can access and use the site easily.

15. Shipping Information

When to use it: Before or after placing an order.
How to use it: Check estimated delivery times, shipping fees, and locations served.
Why it helps: It helps you know when to expect your order and what to expect during shipping.

Escalating the Matter: Executive Contacts

If customer support doesn’t resolve your issue, you can consider contacting key company staff directly.

Operations Manager

Rachael Spivey
rachael@sarahflint.com
LinkedIn Profile

Chief Operating Officer

Ellie Hamrick
ellie@sarahflint.com
LinkedIn Profile

Founder & CEO

Sarah Flint
sarah@sarahflint.com
LinkedIn Profile

All executives are based at the main office:
37 West 20th Street, Suite 906, New York, NY 10011

In Summary

Getting in touch with Sarah Flint is fairly straightforward, especially if you use the right contact method for your situation. Their support team usually responds quickly during business hours, and their website has several helpful resources that may save you time.

And if something still feels unresolved, don’t hesitate to contact someone higher up in the company.

Want help with other customer service situations too? Read this helpful customer support guide that explains how to handle tricky issues across any brand.

Frequently Asked Questions (FAQs)

1. What is the Sarah Flint loyalty program and how does it work?

Sarah Flint’s Loyalty Program, called Sarah’s Circle, lets you earn points every time you shop. These points can later be used for discounts and other rewards.

You earn points by:

• Placing orders
• Referring friends
• Leaving reviews
• Following Sarah Flint on social media

2. Can I return or exchange worn shoes?

Sarah Flint accepts returns of gently worn shoes only if they were tried on indoors and show no signs of wear. If the shoes have visible scuffs, dirt, or damage, they may not be accepted. Read more on the Returns & Exchanges page.

3. How do I use a promo or discount code at checkout?

You can enter your promo code in the “Gift card or discount code” box during checkout. Only one discount code can be used per order. If your code isn’t working, contact support at support@sarahflint.com.

4. Does Sarah Flint ship internationally?

Yes, Sarah Flint ships to many countries outside the U.S. International customers are responsible for any duties, taxes, or customs fees. For more info, visit the Shipping Information page.

5. How do I find the right size before ordering?

Sarah Flint provides a helpful Size Guide that explains how their shoes fit and includes sizing tips.

6. Can I buy a digital gift card?

Yes, you can buy digital gift cards that are sent by email. They never expire and can be used online. You can purchase one on the Gift Card page.

7. What is Sequel by Sarah Flint?

Sequel is Sarah Flint’s resale platform where you can buy and sell gently used Sarah Flint shoes. For support, email sarahflint@archiveresale.co.

8. How can I become a Sarah Flint affiliate?

If you love the brand, you can earn money by promoting it through their Affiliate Program.

9. What steps has Sarah Flint taken toward sustainability?

Sarah Flint uses eco-friendly packaging, works with small family-owned factories, and focuses on long-lasting design. Learn more on their Sustainability page.

10. How can I request accessibility support?

If you have difficulty using the Sarah Flint website, you can request help through their Accessibility page.