San Diego Gas & Electric Customer Service Contacts

San Diego Gas & Electric (SDG&E) provides electricity and natural gas services to residents and businesses in San Diego and southern Orange County.

Phone Numbers

You can reach SDG&E through the following phone numbers:

Email Addresses

For various inquiries, you can contact SDG&E via email:

• General Inquiries: info@sdge.com
• Web Support: webmaster@sdge.com
• Privacy Concerns: privacy@sdge.com

Mailing Addresses

You can send mail to SDG&E at the following addresses:

• General Correspondence: San Diego Gas & Electric P.O. Box 129831 San Diego, CA 92112-9831
• Payments: San Diego Gas & Electric P.O. Box 25111 Santa Ana, CA 92799-5111
• Overnight Payments: San Diego Gas & Electric 1801 S. Atlantic Blvd. Monterey Park, CA 91754

Online Resources

SDG&E offers various online services:

• Main Website: sdge.com
• Residential Contact Page: Contact Us
• Business Contact Page: Contact Us
• Live Chat Support: Live Chat (Mon–Fri, 8 AM–5 PM PT)
• Mobile Apps: SDG&E Mobile Apps
• Newsroom: SDG&E Newsroom

Social Media

Stay connected with SDG&E through their social media channels:

• Facebook: SanDiegoGasandElectric
• X (formerly Twitter): @SDGE
• Instagram: @sdge
• LinkedIn: SDG&E

Executive Contacts

If you need to escalate your concerns, you can contact SDG&E’s executive team:

All executives can be reached at the general mailing address:

San Diego Gas & Electric
P.O. Box 129831
San Diego, CA 92112-9831

How to Deal with Customer Service Issues

If you’re experiencing issues with SDG&E’s customer service, it’s advisable to follow proven strategies to resolve your concerns effectively. For guidance, refer to this resource: How Customers Can Deal With Customer Service

Summary Table

FAQ: San Diego Gas & Electric (SDG&E)

Q: What is a smart meter, and how does it work?

A smart meter is a digital device that records your energy use in real-time and sends the information to SDG&E. This helps with accurate billing and gives you more control over your energy usage. You can read more on the Smart Meter FAQ page.

Q: Can I opt out of having a smart meter installed?

Yes, SDG&E allows customers to opt out of smart meter installation. There is a one-time fee of $75 and a $10 monthly fee for three years. CARE customers pay a reduced one-time fee of $10 and a $5 monthly fee. Details are available on the Smart Meter Opt-Out FAQ page.

Q: What pricing plans are available for electric vehicle (EV) owners?

SDG&E offers special time-of-use (TOU) pricing plans for EV owners. These plans encourage charging during off-peak hours, typically from midnight to 6 a.m., when electricity is cheaper. Visit the EV FAQ section for full plan details.

Q: Is there any rebate for buying a pre-owned EV?

Yes, SDG&E offers rebates for customers who purchase eligible pre-owned electric vehicles. More information can be found on the EV Rebates FAQ page.

Q: How can I view and download my energy bill online?

You can access and download your current and previous bills by logging into your account through My Energy Center and selecting the “View Bill” option from the billing section.

Q: How do I update my payment method on file?

To update your payment information, log in to your account at SDG&E My Account, go to “Bank Accounts,” and follow the instructions to add or update your bank details.

Q: Does SDG&E perform gas appliance safety checks?

Yes, SDG&E provides free gas appliance safety checks. You can schedule one online through their Gas Appliance Check page.

Q: Who qualifies for Net Energy Metering (NEM)?

Customers who install renewable energy systems like solar or wind, generating under one megawatt, may qualify for NEM. Details are provided on the Net Energy Metering page.

Q: How do I apply for a job at SDG&E?

Applications are submitted online. You can upload your resume and required documents through their Careers FAQ page.

Q: What are the basic education requirements to work at SDG&E?

Most jobs at SDG&E require a minimum of a high school diploma or GED. Some technical roles may need additional qualifications. More hiring details are available on the Careers FAQ page.

Q: What is the Emergency Load Reduction Program (ELRP)?

The ELRP encourages customers to use less electricity during power grid emergencies. Customers who participate can earn financial incentives. Details and eligibility are explained on the ELRP FAQ page.

Q: What is Community Choice Aggregation (CCA) and how does SDG&E participate?

CCA allows local governments to buy power for their communities, giving customers more options for energy sources. SDG&E supports customers’ rights to participate in CCAs.

Q: How can I deal with customer service issues more effectively?

You can follow proven strategies for resolving customer service issues before escalating your complaint. A helpful guide is available here: How Customers Can Deal With Customer Service.