If you need to contact Saks Fifth Avenue for customer support, account questions, order issues, returns, or general inquiries, this guide provides all the essential information. Whether you prefer calling, emailing, or using online help resources, here’s how to reach them.
- Phone Numbers
- Email Addresses
- Physical Addresses
- Online Support and Self-Help Resources
- Social Media Profiles
- Additional Support Options
- What is Saks Return Policy?
- FAQs: Saks Fifth Avenue customers
- 1. How can I track my order from Saks Fifth Avenue?
- 2. What is Saks Fifth Avenue’s return policy?
- 3. Does Saks offer free shipping?
- 4. How can I cancel or modify my order?
- 5. What is the SaksFirst loyalty program and how does it work?
- 6. Can I purchase and use gift cards at Saks?
- 7. Is international shipping available?
- 8. How do I apply for a SaksFirst Credit Card?
- 9. What should I do if I forget my account password?
- 10. Does Saks have a price adjustment policy?
Phone Numbers
You can speak directly with Saks Fifth Avenue support through the following phone numbers:
- General Customer Service: 1-877-551-7257
- Main Office: (212) 940-5300
- SaksFirst Store Card Support: 1-800-221-8340
- SaksFirst World Elite Mastercard Support: 1-866-500-7257
- Saks OFF 5TH Customer Service: 1-801-207-7040
Tip: Have your order number or account details ready when calling to speed up the support process.
Email Addresses
If you prefer to write to Saks Fifth Avenue, here are the main email addresses for different needs:
- Customer Support Emails:
- Privacy-Related Inquiries:
- Key Executive Contacts:
- Andrea Robins (Director of Customer Service) – Andrea.Robins@hbc.com
- Sarah Garber (Chief People Officer) – sarah.garber@hbc.com
- Marc Metrick (President) – marc.metrick@hbc.com
For privacy or data-related concerns, it is best to contact the privacy email directly.
Physical Addresses
If you need to send a letter or visit in person, below are the key addresses:
- Corporate Headquarters:
225 Liberty Street, 31st Floor
New York, NY 10281 - Main Store Location:
611 Fifth Avenue
New York, NY 10022
Online Support and Self-Help Resources
Saks Fifth Avenue offers several online tools for quick answers and self-service:
- Official Website: www.saksfifthavenue.com
- Customer Service Portal: support.saksfifthavenue.com
- Frequently Asked Questions (FAQs): Visit FAQs
- Returns and Exchanges Information: View Return Policy
- Privacy Policy: Read Privacy Policy
Tip: Use the FAQ or support portal for common questions about orders, shipping, or account access.
Social Media Profiles
Saks Fifth Avenue maintains official social media accounts where updates, announcements, and support responses may be available:
- Facebook: facebook.com/Saks
- X (formerly Twitter): twitter.com/Saks
- Instagram: instagram.com/saks
- Pinterest: pinterest.com/saks
- LinkedIn: linkedin.com/company/saks-fifth-avenue
- YouTube: youtube.com/user/SaksFifthAvenue
You can follow them for updates or send direct messages for general inquiries.
Additional Support Options
Saks Fifth Avenue also offers support through the following methods:
- Live Chat: Available on the bottom right corner of the homepage. Look for the chat icon to start a conversation with an agent.
- Text Support:
Text 1-877-551-7257 during weekdays from 9:00 AM to 8:00 PM Eastern Time.
Need Help with a Specific Issue?
If you’re looking to return a product, ask about a bill, track an order, or apply for a SaksFirst card, start with their customer service portal for the fastest and most accurate guidance.
What is Saks Return Policy?
Saks Fifth Avenue’s return policy allows customers to return items either by mail or in-store within 30 days of delivery. To be eligible for a refund, returned items must be in their original condition, unworn, and with all original tags attached. Certain items, such as those marked as “Final Sale,” are not eligible for return.
Return Methods:
- By Mail: Initiate a return through the Saks Return Center and follow the provided instructions.
- In-Store: Bring the item along with the original receipt to any Saks Fifth Avenue store.
Refund Processing:
Once the returned item is received and inspected, refunds are typically processed within 10 business days to the original form of payment.
International Orders:
For international purchases, returns are accepted within 30 days of delivery. Customers are responsible for return shipping costs and any applicable duties or taxes.
- Items returned in a condition that does not meet the return policy criteria may be sent back to the customer without a refund.
- For more details or to initiate a return, visit the Returns & Exchanges page.
FAQs: Saks Fifth Avenue customers
1. How can I track my order from Saks Fifth Avenue?
Once your order is placed, you’ll receive a confirmation email with a tracking link when the item ships. You can also track your order anytime by visiting your Saks account:
Track Here: Track Your Order
If you don’t have an account, you can track using your order number and billing ZIP code.
2. What is Saks Fifth Avenue’s return policy?
Most items can be returned within 30 days of purchase if they are in original condition and with tags attached. Some categories, like final sale items and beauty products, may be non-returnable.
Full Return Policy: Returns & Exchanges
To initiate a return, use the online return center or visit a store.
3. Does Saks offer free shipping?
Yes. Saks Fifth Avenue offers free standard shipping on all orders. No minimum purchase is required. Expedited and same-day delivery options are also available for an additional fee.
Shipping Details: Shipping Information
4. How can I cancel or modify my order?
Orders are processed quickly. If you need to cancel or modify an order, contact customer service immediately at 1-877-551-7257. If the order has already shipped, you may have to return it once it arrives.
Help Center: Order Changes
5. What is the SaksFirst loyalty program and how does it work?
SaksFirst is a loyalty rewards program where customers earn points for purchases. Points can be redeemed for SaksFirst gift cards and exclusive experiences.
There are multiple tiers based on annual spending. Benefits include free shipping upgrades, bonus points events, and early access to sales.
Learn More & Enroll: SaksFirst Program
6. Can I purchase and use gift cards at Saks?
Yes. Saks Fifth Avenue offers both physical and e-gift cards that can be used online or in-store. Gift cards do not expire.
Buy or Check Balance: Gift Cards
7. Is international shipping available?
Yes, Saks offers international shipping to many countries through its partner Borderfree. Duties and taxes are calculated at checkout.
Check International Shipping Availability:
International Orders
8. How do I apply for a SaksFirst Credit Card?
You can apply for a SaksFirst Store Card or a SaksFirst World Elite Mastercard online. Both cards offer exclusive benefits like reward points and special financing.
Apply or Learn More: SaksFirst Credit Cards
9. What should I do if I forget my account password?
Visit the login page and click on “Forgot Password?” You’ll receive an email with instructions to reset it.
Reset Password: Account Login
10. Does Saks have a price adjustment policy?
Yes. If your purchased item is marked down within 7 days, you may request a one-time price adjustment. It must be the same item (size, color, style).
Contact Customer Service: support.saksfifthavenue.com
