Postmates is a well-known on-demand delivery platform that connects customers with local merchants and couriers to deliver food, groceries, and other essentials.
While convenient, the experience isn’t always perfect. Whether your delivery was late, your order was wrong, or you’re a restaurant or driver with a question, this guide will help you contact Postmates through the right channels.
- Postmates Contact Methods
- Understanding Postmates’ Responsiveness
- How to Solve a Problem with Postmates (Step by Step)
- Bonus Resources from Postmates
- Summary Table: Who to Contact and When
- Final Thoughts
- 1. How do I request a refund on a Postmates order?
- 2. How can I track my Postmates order in real time?
- 3. What should I do if my delivery is late or hasn’t arrived?
- 4. How do I update or delete my Postmates account?
- 5. How do I sign up to deliver with Postmates?
- 6. What are the requirements to drive for Postmates?
- 7. How can restaurants partner with Postmates?
- 8. What happens if a customer is not available during delivery?
- 9. How do I apply for a job at Postmates (non-delivery roles)?
- 10. Where can I find Postmates’ legal policies (Privacy, Terms)?
Postmates Contact Methods
Let’s start with a simple summary of the main ways you can reach Postmates for help:
| Contact Type | Details |
|---|---|
| Customer Phone Line | 📞 (800) 882-6106 |
| General Support Email | ✉️ help@postmates.com |
| Main Website | 🌐 postmates.com |
| Help Center | 🔗 help.postmates.com |
| Driver Support | 🚚 fleet-help.postmates.com |
| Merchant Help | 🏪 Merchant Support Contact Form |
| Merchant Email | ✉️ restaurants@uber.com |
These contact points cover customers, drivers, and restaurant partners.
Understanding Postmates’ Responsiveness
Postmates is rated 3 out of 5 for responsiveness. This means that while they handle many customer complaints properly, there are still some that don’t get resolved quickly or at all.
Common complaints include:
- Orders arriving cold or late
- Items missing or incorrect
- Refunds being delayed or denied
- App or technical errors
How to Solve a Problem with Postmates (Step by Step)
Resolving customer service issues doesn’t have to be stressful. Here’s a methodical way to approach the situation.
For a deeper dive into smart ways to handle customer service issues, read this practical guide on how to solve a customer service problem.
Step 1: Use the Help Center
Start by searching your issue on the Postmates Help Center. They provide answers to common problems like missing orders, payment issues, and account troubles.
Step 2: Contact the Right Support Team
Use the correct department to avoid delays:
- Customers: Use the main support at help@postmates.com
- Drivers and Couriers: Go to fleet-help.postmates.com
- Merchants/Restaurants: Use the merchant contact form or email restaurants@uber.com
Step 3: Contact on Social Media
Social platforms can get quicker responses:
| Platform | Link |
|---|---|
| facebook.com/postmates | |
| twitter.com/postmates | |
| instagram.com/postmates |
If you tweet or message them, include order numbers and your issue clearly.
Step 4: Escalate to Postmates Executives
If you’ve tried normal channels and still haven’t gotten help, it’s time to contact someone higher up.
Executive Contact List:
| Name | Title | ||
|---|---|---|---|
| Howard Cliffe | Customer Service Manager | howard.cliffe@postmates.com | |
| James Apostol | Chief Operating Officer | james.apostol@postmates.com | |
| Bastian Lehmann | Chief Executive Officer | bastian.lehmann@postmates.com |
📍 Address for all executives:
201 3rd St, Suite 200, San Francisco, CA 94103
Bonus Resources from Postmates
Besides direct contacts, Postmates provides many online resources to support customers, drivers, and merchants.
Important Postmates Links
| Purpose | Link |
|---|---|
| Main Website | postmates.com |
| Become a Courier | deliver.postmates.com |
| Add Your Restaurant | Add Your Restaurant |
| Careers | careers.postmates.com |
| Privacy Policy | Privacy Policy |
| Terms of Service | Terms of Service |
These links can help you explore partnership, job, or legal opportunities with Postmates.
Summary Table: Who to Contact and When
| Situation | Contact Method/Link |
|---|---|
| General Customer Help | help.postmates.com |
| Delivery Drivers (Fleet) | fleet-help.postmates.com |
| Merchants/Restaurants | Merchant Contact Form or restaurants@uber.com |
| Social Media Support | Facebook, Twitter, Instagram |
| Escalate Complaint | Email executives (see table above) |
| Legal or Formal Correspondence | Mail: 201 3rd St, Suite 200, San Francisco, CA 94103 |
Final Thoughts
Getting help from Postmates might take some patience, but knowing where to look and whom to contact can make all the difference. Start with the Postmates Help Center, then reach out to the correct department—whether you’re a customer, courier, or merchant.
If your issue isn’t resolved through regular support, you now have executive contacts to escalate your concern. And for any situation involving poor service, check out this helpful guide on how to solve a customer service problem.
1. How do I request a refund on a Postmates order?
If something went wrong with your order—like missing items, wrong delivery, or poor quality—you can request a refund through the Postmates app or website.
Steps:
- Open the Postmates app or visit postmates.com.
- Go to “Deliveries” and select the order in question.
- Tap “Help” or “Get Help” on that order.
- Follow the prompts to request a refund or report an issue.
For detailed help, visit the Postmates Help Center.
2. How can I track my Postmates order in real time?
Once your order is placed, you can track it live within the Postmates app or on postmates.com.
Steps:
- Go to “Orders” in the app.
- Tap the current order to view live tracking, courier status, and ETA.
3. What should I do if my delivery is late or hasn’t arrived?
If your delivery is significantly delayed or marked as delivered but never arrived:
- Go to the order screen in your app.
- Click “Help” and select “My delivery never arrived” or “It’s late.”
- You’ll be guided to either wait or request a resolution.
Official help article: Order Issues – Help Center
4. How do I update or delete my Postmates account?
To update account info (email, phone, address), go to your Profile Settings in the app or website.
If you’d like to delete your account, you must submit a request through Uber’s data privacy portal:
Delete or Access Your Data – Uber Privacy Center
5. How do I sign up to deliver with Postmates?
Postmates Fleet is now part of Uber. To become a courier:
- Visit deliver.postmates.com
- You’ll be redirected to the Uber platform to complete registration.
- Submit documents like your ID and vehicle info.
6. What are the requirements to drive for Postmates?
Basic courier requirements include:
- Age 18 or older
- Valid driver’s license (or state ID if biking/walking)
- Background check clearance
- Smartphone with the Postmates Fleet app installed
Details and sign-up here: Fleet Sign-Up
7. How can restaurants partner with Postmates?
Restaurants interested in joining the platform can fill out the signup form:
Add Your Restaurant to Postmates
Merchant-related questions can be emailed to restaurants@uber.com or submitted via the Merchant Support Form.
8. What happens if a customer is not available during delivery?
If a customer doesn’t respond after multiple attempts:
- The courier may leave the item at the door (if permitted) or
- The delivery may be marked as “Undeliverable”
Couriers are instructed to follow the app’s directions and customer instructions. More info is provided during the delivery process via the Fleet Help Center.
9. How do I apply for a job at Postmates (non-delivery roles)?
If you’re interested in corporate or tech positions at Postmates, check out the open roles on their careers page:
10. Where can I find Postmates’ legal policies (Privacy, Terms)?
You can read about Postmates’ privacy practices and service terms at the following:
