OnTrac Customer Service Contacts

Helping You Reach the Right Person Quickly

OnTrac is a regional delivery company based in the United States, primarily serving the western part of the country. Whether you’re a business owner shipping products or someone waiting on a personal package, knowing how to contact OnTrac efficiently can make a big difference.

This guide helps you understand all the ways to connect with OnTrac’s support—from customer service to executive contacts, with reliable links and resources.

Contact Information

If you want to get support from OnTrac or need help tracking a package, here are the most up-to-date contact points:

Mailing Address

If you prefer to send a written letter, use the official mailing address:

OnTrac Headquarters
2501 South Price Road
Columbus, Georgia 31999

Social Media Profiles

Follow or message OnTrac on social platforms to stay updated or voice concerns:

• Facebook
• Twitter (X)
• LinkedIn
• YouTube

Other Important Pages & Portals

For business users, job seekers, and those needing updates or special services, OnTrac offers multiple self-service options:

OnTrac Responsiveness Rating

According to publicly reported ratings, OnTrac’s responsiveness is average when it comes to solving customer issues.

This means that while many customers do get help, response times or solutions might vary.

How to Fix a Problem With OnTrac

If you’re having a tough time with a delivery or need support, here’s a simple path you can follow:

1. Start with the customer service contacts listed above.
2. Wait for a response—some delays can occur depending on your region.
3. Document everything: date of delivery, tracking number, contact attempts, etc.
4. Stay polite but firm, and escalate only if initial contact doesn’t resolve your issue.
5. Check out these proven customer service methods before going to the executive level.

OnTrac Executive Customer Service Contacts

If your issue remains unresolved through regular channels, you can escalate to OnTrac’s senior leadership team. Here’s how to reach them professionally:

Why does www.lasership.com redirect to www.ontrac.com?

LaserShip and OnTrac officially merged in late 2021 to create a coast-to-coast e-commerce delivery network across the United States. Over time, they unified their operations and branding to streamline logistics and customer support.

• LaserShip.com now redirects to OnTrac.com.
• This reflects their effort to operate under a single national brand: OnTrac.
• The goal is to offer seamless package tracking, support, and delivery services regardless of whether your package is handled in the East (LaserShip’s region) or the West (OnTrac’s region).

Are LaserShip and OnTrac customer service contacts the same?

Yes, LaserShip customer service is now handled through OnTrac’s support system. That includes:

• Phone number:
  (804) 414-2590 — This number works for both LaserShip and OnTrac-related inquiries.
• Email support:
  shipassist@lasership.com is still active and monitored, though most support channels now refer to OnTrac’s customer service portal.
• Mailing address (formerly for LaserShip HQ):
  1912 Woodford Road, Vienna, VA 22182 — still valid but may redirect you to OnTrac offices or systems.

Where to find LaserShip customer service contacts now?

If you’re looking for LaserShip support:

• Visit ontrac.com/contact-us — this is now the official page for support across both networks.
• The website allows:
  • Package tracking
  • Claims and delivery issues
  • Regional office contact details
• Use the same phone number and support form whether your package was delivered by LaserShip or OnTrac.

Summary

Final Thought

Contacting a delivery company can sometimes feel frustrating, especially when you’re waiting on something important. But with the right contact info, polite persistence, and solid documentation, you can usually resolve your issue efficiently. Use this guide to reach the right people, and don’t forget to explore our customer service strategies if you’re still stuck.

Frequently Asked Questions (FAQs) About OnTrac

1. How do I track my OnTrac package?

You can track your shipment using the tracking number provided by the sender. Just go to the OnTrac Tracking Page and enter your number in the search field.

Tip: If you didn’t receive a tracking number, contact the sender (e.g., the online store or merchant).

2. What should I do if my package is marked delivered but I haven’t received it?

If your package shows as “delivered” but it’s not at your address:

• Check around your property (doorstep, mailbox, neighbors).
• Wait a few hours, sometimes packages are marked as delivered slightly before actual drop-off.
• Still missing? File a support request on the OnTrac Contact Page or call customer service at (703) 662-2215.

3. Can I change the delivery address after the package is in transit?

In most cases, OnTrac does not allow rerouting of packages once they’re in transit due to security and privacy policies.
For possible exceptions or options, contact support via the Support Page.

4. Does OnTrac deliver on weekends?

Yes, OnTrac offers Saturday delivery in many areas, but Sunday delivery is not standard.
Check service availability in your area using the Service Area Tool or contact support.

5. How do I file a damage or loss claim with OnTrac?

If your package arrives damaged or goes missing, follow these steps:

• Save all packaging and damaged contents.
• Visit the Claims Page to download the appropriate claim form.
• Submit your claim as instructed on the form.

Note: Claims should be filed within 30 days of the delivery date.

6. How do I schedule a pickup?

Business customers can schedule pickups through OnTrac’s online system. Visit Schedule a Pickup, log in, and complete the request form.

7. What shipping options does OnTrac offer?

OnTrac provides several delivery services:

• Sunrise Service – Early next-business-day delivery
• OnTrac Ground – 1–2 day shipping in the western U.S.
• Same-Day Delivery – In select locations
• International Delivery – Via OnTrac International

For full details, visit the Shipping Services Page.

8. Where can I find OnTrac’s service alerts or disruptions?

To view current delays or disruptions, go to the Service Alerts Page.

9. How do I create a business account with OnTrac?

Businesses can start by visiting the Contact Sales Page and submitting the required information. A representative will then reach out to you.

10. Where can I learn more about OnTrac’s privacy practices?

You can find their full policy on data collection and privacy on the Privacy Policy Page.