Mediacom Communications is a cable television and internet service provider that mainly serves smaller cities and towns in the United States. If you’re a customer facing issues or need support, this complete guide provides updated contact details, helpful links, and methods to resolve your problems effectively.
- All Mediacom Contact Numbers
- Mediacom Email Support
- Executive Customer Support Contacts
- Corporate Mailing Address
- Online Support & Useful Links
- Messaging & Text Support
- Social Media Links
- Bill Payment Options
- Need Help with Service Issues?
- Frequently Asked Questions (FAQs)
- 1. How do I check if Mediacom service is available in my area?
- 2. How do I create or access my Mediacom online account?
- 3. What should I do if my internet is down or not working properly?
- 4. How do I return Mediacom equipment?
- 5. Can I reschedule or cancel an installation appointment?
- 6. How can I upgrade or change my Mediacom service plan?
- 7. Where can I find my billing statement and payment history?
- 8. What is the MediacomConnect app and what can I do with it?
- 9. How can I enable or disable parental controls on my home internet?
- 10. What internet speeds are offered by Mediacom?
All Mediacom Contact Numbers
| Service Type | Phone Number |
|---|---|
| Customer Service / Technical Support | +1 (855) 633-4220 |
| Alternate Customer Service | +1 (844) 274-6753 |
| Business Customer Service | +1 (800) 479-2070 |
| Business Technical Support | +1 (800) 379-7413 |
| Installation Support | +1 (866) 755-2225 |
| Automated Bill Pay | +1 (888) 333-4039 |
| Corporate Office | +1 (845) 443-2600 |
Mediacom Email Support
| Department | Email Address |
|---|---|
| General Support | totalcare@mediacomcc.com |
| Social Media Team | socialmedia@mediacomcc.com |
| Closed Captioning | closedcaption@mediacomcc.com |
| Media Inquiries | media@mediacomcc.com |
Executive Customer Support Contacts
| Name | Position | ||
|---|---|---|---|
| James Jesperson | Senior Director of Customer Service | jjesperson@mediacomcc.com | |
| Jonathan Coscia | Group VP of Customer Service Operations | jcoscia@mediacomcc.com | |
| Tapan Dandnaik | SVP, Operations & Product Strategy | tdandnaik@mediacomcc.com | |
| John G. Pascarelli | EVP, Operations | jpascarelli@mediacomcc.com | – |
| Rocco B. Commisso | CEO | totalcare@mediacomcc.com | – |
Corporate Mailing Address
1 Mediacom Way
Mediacom Park, NY 10918
United States
Online Support & Useful Links
- Official Website: mediacomcable.com
- Contact Page: How to Contact Us
- Live Chat: Available via the Contact Us page
- Mobile App:
Messaging & Text Support
- Text Support (Molli): Text “Molli” to 65543
- Google Messaging: Sign in with Gmail, find your local Mediacom location, and start a chat.
Social Media Links
- Facebook: facebook.com/mediacomcable
- Twitter (X):
- Main: @MediacomCable
- Support: @MediacomSupport
- LinkedIn: linkedin.com/company/mediacom-communications
Bill Payment Options
| Method | Details |
|---|---|
| Online | Sign in to your account |
| Phone | Call +1 (888) 333-4039 for automated bill pay |
| By Mail | Send payments to the address listed on your billing statement |
| In-Person | Visit a local Mediacom office |
Need Help with Service Issues?
Mediacom has a high customer responsiveness rating of 5/5, which means they usually respond to problems in a satisfactory way. Before contacting top management, try these steps:
- Use this guide on resolving customer service issues
- Stay calm and describe your issue clearly
- Keep records of all emails and chats
- Ask for specific solutions and timelines
If you’re not satisfied, contact the executive support team using the information provided above.
Frequently Asked Questions (FAQs)
1. How do I check if Mediacom service is available in my area?
To find out if Mediacom is available where you live, visit the Availability Checker on their website. Enter your ZIP code or address to see coverage options.
2. How do I create or access my Mediacom online account?
You can register or log in to your Mediacom account via the Customer Account Portal. With an account, you can view bills, manage your services, and more.
3. What should I do if my internet is down or not working properly?
If your internet is not working:
- Restart your modem and router.
- Use the Mediacom Outage Map to check for service disruptions in your area.
- Visit Internet Troubleshooting Guide for more help.
4. How do I return Mediacom equipment?
To return your equipment (like modems, routers, or cable boxes), contact customer support at +1 (855) 633-4220 or visit a nearby Mediacom Office Location for in-person return.
5. Can I reschedule or cancel an installation appointment?
Yes, you can reschedule or cancel appointments by logging into your Mediacom Account or calling Customer Service.
6. How can I upgrade or change my Mediacom service plan?
To upgrade your internet or TV package:
- Log in to your Mediacom Account
- Or call Customer Service at +1 (855) 633-4220
- You can also explore options at Plans and Pricing
7. Where can I find my billing statement and payment history?
Log in to your account through the Mediacom Account Portal to view or download your billing statements and payment history.
8. What is the MediacomConnect app and what can I do with it?
The MediacomConnect app allows you to:
- Monitor your data usage
- Pay bills
- Reset your modem
- Check outages
Download it from:
9. How can I enable or disable parental controls on my home internet?
You can set parental controls using the Mediacom Home Network Control or your router settings. Visit the Parental Controls Setup Guide for step-by-step instructions.
10. What internet speeds are offered by Mediacom?
Mediacom offers a range of speeds including:
- Internet 100
- Internet 300
- Internet 1 GIG
Check current plans and speeds available in your area at Internet Plans.
