Holland America Customer Service Contacts

Holland America Line is a premium cruise brand under the Carnival Corporation. With a legacy of delivering elegant cruise experiences on 14 ships across 500+ annual sailings, Holland America is known for its fine service, but like any major brand, occasional issues happen.

If you’re planning a cruise or need help resolving a problem, this detailed guide shows you how to reach the right department, escalate unresolved complaints, and navigate their customer service channels smoothly.

Holland America Customer Service, Who to Call and When

Whether you’re booking a cruise, checking on your loyalty points, or dealing with a post-cruise issue, here’s a breakdown of Holland America’s direct contact numbers. Each department has dedicated phone lines:

Email Contacts: Write to the Right Department

When your issue needs more detailed communication or follow-up documentation, email can be an effective route. Here are the official addresses:

Key Pages and Resources

To explore more, check out these important official Holland America web pages:

Social Media – Follow or Connect

You can also reach Holland America or keep up with updates via their social media platforms:

• Facebook
• Twitter (X)
• Instagram
• YouTube
• LinkedIn

How Responsive is Holland America?

Customer service evaluations rank Holland America a 3 out of 5 in responsiveness.

While many travelers have positive experiences, some situations, like itinerary changes, documentation issues, or cabin concerns, have prompted complaints that needed escalation. If your issue isn’t being resolved promptly, this guide on dealing with customer service will help you handle it step-by-step.

Executive Escalation Contacts

If regular channels fail, you may escalate your concern to senior executives. Use these contacts respectfully and only after attempting resolution via customer service.

Mailing Address

Send official letters or documents to:

Holland America Line
450 Third Avenue West
Seattle, WA
Main Website

Final Thoughts

Whether you’re navigating cruise planning, loyalty rewards, or a service issue, Holland America offers many direct points of contact to help. Start with the appropriate department, document your interactions, and escalate if needed.

For a complete step-by-step strategy to resolve your issue smoothly, read our consumer support guide.

Additional FAQs About Holland America Line

1. What travel documents are required for a Holland America cruise?

Guests must carry valid passports with at least six months of validity for most international cruises. For certain “closed-loop” U.S. cruises, U.S. citizens may travel with an original birth certificate and a government-issued photo ID. Some destinations also require visas. For full details, visit the Travel Documentation Requirements page.

2. What is the baggage policy onboard?

Each guest is allowed luggage similar to airline guidelines, usually two checked bags per person (not exceeding 50 lbs each). Carry-on bags are also permitted. Make sure to attach the provided luggage tags before you arrive. You can review the full baggage guidelines here.

3. Are special dietary needs accommodated?

Yes, Holland America can accommodate dietary needs such as vegetarian, vegan, gluten-free, low-sodium, kosher, and diabetic meals. Requests must be made at least 90 days before departure (60 days for kosher meals). Learn more on the dietary needs information page.

4. What accessibility services are available?

Holland America offers a variety of accessibility services including wheelchair-accessible staterooms, assistance at ports, TTY phones, and visual alarms. They also coordinate oxygen services. Notify the cruise line when booking or at least 45 days before sailing. Details are available on their Accessibility Services page.

5. Can children cruise with Holland America? What is the minimum age?

Yes, children are welcome. The minimum age is 6 months for most cruises, and 12 months for long or remote cruises. Holland America also offers Club HAL, a supervised youth program for children aged 3 to 17. For more details, visit their children and family cruising FAQ.

6. Is smoking allowed on Holland America ships?

Smoking is only permitted in designated outdoor areas and specific sections of the casino (for active players). Smoking, including e-cigarettes and marijuana, is strictly prohibited in staterooms and balconies. Read the full smoking policy here.

7. What items are prohibited onboard?

Guests are not allowed to bring weapons, irons, candles, hoverboards, drones, and alcohol outside of the allowed wine allowance. Violations may lead to confiscation or denied boarding. A full list of prohibited items can be found here.

8. Are COVID-19 vaccinations or tests required?

Most Holland America cruises no longer require vaccination or testing, though specific destinations may still have local entry requirements. It is advised to check your sailing’s latest health requirements on their Health & Safety page.

9. How do gratuities (tips) work?

Holland America automatically adds daily crew appreciation charges to your onboard account. This is $17.50 per guest, per day for non-suite guests, and $19.00 for suite guests. You can adjust the amount at Guest Services. Learn more on their service charge page.

10. Is Wi-Fi available onboard?

Yes, Holland America offers multiple internet packages: Surf (basic browsing), Surf + Stream (video and social media), and Premium (fastest speeds). Note that connectivity may be slower in remote locations. Package options can be viewed on the internet plans page.

For a step-by-step guide on how to get help when cruise line customer service is unresponsive or slow, see this detailed article on handling customer service issues.