Hinge Customer Service Contacts

Hinge is a dating app built for those who want more than just casual conversations. Its design encourages users to form meaningful relationships by engaging with specific sections of each other’s profiles—think of it as a thoughtful alternative to endless swiping.

But like any digital platform, sometimes things don’t work the way they should. Whether you’re experiencing technical issues, security concerns, or just need help with your account, this guide will walk you through all the ways you can get in touch with Hinge’s customer support and what to expect when you do.

Contacting Hinge: Email Is Your Best Bet

Hinge primarily handles customer service through email. Depending on your issue, here’s who you should reach out to:

Phone Support (Limited)

While Hinge primarily operates via email and their Help Center, here are a few phone numbers that may be relevant. Note: Phone support may not always be available or consistent.

Official Web Resources

Here are essential links to help you navigate Hinge-related issues more easily:

• Official Website
• Help Center
• Submit a Request
• Privacy Policy
• Safe Dating Tips
• Press Resources
• Careers

For more advice on how to approach tough customer service situations, see: how customers can deal with customer service

Hinge Responsiveness Rating

Hinge receives a 3 out of 5 for customer responsiveness. This means they’re moderately reliable when it comes to resolving customer issues. Here’s a simple breakdown:

This suggests that some users have good experiences getting help, while others might face delays or unclear communication.

What to Know Before Contacting Hinge

Before reaching out to a manager or executive, try these initial steps:

• Restart the app
• Reinstall the app
• Check your internet connection
• Visit the Help Center

Also, as of now, there haven’t been any major complaints recently reported about Hinge—a good sign that most users are having smooth experiences.

Where is Hinge Located?

Here are Hinge’s physical addresses for different purposes:

Connect with Hinge on Social Media

You can also reach out or stay updated via social platforms:

• Instagram (@hingeapp)
• Twitter (@hinge)
• LinkedIn

These platforms are often used for announcements, community support, and showcasing success stories.

Hinge Executive Customer Service Contacts

If you’ve tried everything and still haven’t found a solution, consider reaching out to a member of Hinge’s executive team. Here are the people who might be able to help:

Executive Mailing Address:
809 Washington Street,
New York, NY 10014, USA

FAQs: Hinge Customer Service Contacts

1. How do I delete my Hinge account?

To permanently delete your Hinge account:

1. Open the Hinge app.
2. Tap your profile icon in the bottom right corner.
3. Go to Account.
4. Select Delete Account, then confirm.

For more detailed steps or issues related to deletion, visit the official guide on account deletion.

2. Can I pause my Hinge account instead of deleting it?

Yes, you can pause your account without deleting it. This hides your profile and stops new likes or matches.

Steps:

1. Tap your profile icon.
2. Go to Account settings.
3. Tap Pause and confirm.

You can find more information on the Pause feature here.

3. What happens if I accidentally unmatched someone?

Unfortunately, Hinge does not allow you to rematch or undo an unmatch action once it’s completed. If you remember the person’s profile details, you might find them again through regular browsing.

Official support on this is provided here.

4. How do I report a user or block someone on Hinge?

To report or block someone:

• Open the chat with the person or view their profile.
• Tap the three dots in the top-right corner.
• Select Report or Unmatch.

For safety and abuse concerns, Hinge encourages users to report inappropriate behavior. Visit this page for reporting instructions.

5. What is the “Most Compatible” feature?

Hinge uses a special algorithm based on the Gale-Shapley system to suggest a daily “Most Compatible” profile. This is someone the app thinks you’re likely to match with based on your preferences and activity.

Learn more about how this works on the Hinge Most Compatible FAQ.

6. How do I recover a deleted conversation or profile?

Once a conversation or match is deleted, it cannot be recovered. Hinge doesn’t store old chats or profiles once they’re removed. It’s recommended to save important information outside the app if needed.

Details can be found in this Hinge help article.

7. Can I use Hinge for free, or do I need a subscription?

Yes, Hinge offers a free version with basic features like liking, messaging matches, and profile customization. However, you can subscribe to Hinge+ or HingeX for premium features such as unlimited likes, extra filters, and the ability to see who liked you.

Check the subscription breakdown on the Hinge subscriptions guide.

8. How does Hinge protect my data?

Hinge complies with privacy standards and gives users control over their data. You can download or delete your data by going to your account settings.

Full privacy details are available in Hinge’s Privacy Policy.