Harry & David Customer Service Contacts

Harry & David is a trusted brand known for its gourmet food gifts, from fresh fruit baskets to luxurious chocolates and premium wine. While customers love the products, many have faced challenges when reaching out to the company’s support.

In this complete guide, you’ll learn how to reach Harry & David, what to expect, and how to resolve any issues effectively.

How to Contact Harry & David Customer Service

If you’re trying to speak to a real person or get help with an order, here’s how you can reach them:

What You Need to Know Before Contacting

Harry & David is admired for its luxurious gift offerings, but many customers report issues such as:

• Late or unfulfilled orders
• Difficulty reaching support
• Unexplained charges
• Damaged or incorrect gift baskets

Understanding these challenges in advance can help you better prepare for a smoother resolution process.

Harry & David Customer Service Response Times

Here’s how their support performs across various platforms:

While 85% of users expect a response within 6 hours on Facebook and 64% expect a reply within an hour on X (formerly Twitter), Harry & David often falls short of these standards.

How to Resolve a Problem with Harry & David

If your gift didn’t arrive or you’re dealing with billing issues, here’s what you can do:

1. Start with a call to +1 (877) 322-1200 or +1 (844) 818-0090.
2. Try the Live Chat (expect delays).
3. Email service@harryanddavid.com for direct assistance.
4. If needed, reach out via social media or contact executives (see below).
5. For full guidance, visit this expert guide on dealing with customer service.

Harry & David Loyalty Program

If you’re a frequent shopper, the Celebrations Passport may be worth exploring. Benefits include:

• Free standard shipping
• No service charges
• Access across their partner brands:
  • 1-800-Flowers.com
  • The Popcorn Factory
  • Cheryl’s Cookies

Executive Customer Service Contacts

When regular support doesn’t help, contact the leadership team:

When contacting them, include your order details, describe your issue clearly, and remain polite and professional.

Social Media Channels

If you want to connect with Harry & David through social media (or raise an issue), here are their official profiles:

Summary Table

Following is a quick overview to help you understand what to expect:

If you’re dealing with a Harry & David issue, persistence and the right approach can make all the difference. Use this guide to confidently reach out through the best channels — and don’t forget to visit our full customer service strategy guide to improve your results.

FAQs: Harry & David Customer Service Contacts

What are Harry & David’s customer service policies?

Harry & David’s customer service policies are designed to ensure quality and satisfaction, but customer experiences can vary. These policies cover areas such as order accuracy, product quality, returns, refunds, and gift substitutions. You can find all the policy details on their Customer Service Center page.

What is Harry & David’s satisfaction guarantee policy?

Harry & David offers a 100% satisfaction guarantee. If you or the gift recipient are not satisfied with the product for any reason, whether it’s freshness, taste, or presentation—they promise to make it right. This may include replacing the item, offering a refund, or credit toward a future order. For details, visit their satisfaction guarantee policy.

How does Harry & David handle substitutions and delivery dates?

Sometimes, items in your order may be substituted due to seasonal availability, stock shortages, or delivery delays.

In such cases, Harry & David ensures that substitutions are of equal or greater value, maintaining the integrity of your gift.

Delivery dates are also subject to weather, location, and carrier schedules. Full details are available on the Shipping Information page.

What are the terms of use for Harry & David’s services?

Before placing an order, it’s helpful to review Harry & David’s Terms of Use. This section outlines user responsibilities, limitations of liability, intellectual property rights, and guidelines for using their website and services.

How does Harry & David protect customer privacy?

Harry & David takes data protection seriously. Their Privacy Policy explains how personal information is collected, used, stored, and shared. They also comply with data security practices to protect sensitive customer details, such as billing and contact information.

What are Harry & David’s self-service links?

Harry & David provides several helpful tools for customers to manage their orders:

• Track Your Order
• Update or Cancel an Order
• Reset Password
• View Order History
• Contact Customer Support

How can I place an order with Harry & David?

Placing an order is easy via their main website. Simply browse products, add them to your cart, and proceed to checkout. You can also order via phone at +1 (877) 322-1200. For step-by-step instructions, visit the How to Order section.

What are the shipping options and charges?

Harry & David offers several shipping methods, including standard, express, overnight, and Saturday delivery. Costs vary based on the item, location, and delivery speed. Some products may have free shipping through the Celebrations Passport. All details are listed on the Shipping Options and Charges page.

How can I send the same gift to multiple recipients?

To send the same gift to multiple people, use the multiple-address checkout feature available on the website. This allows you to select a gift once and enter different recipient addresses during checkout. You’ll find this option while shopping on harryanddavid.com.

How do I reset my account password if I’ve forgotten it?

If you’ve forgotten your password, go to the Password Reset page, enter your email address, and follow the instructions to reset it securely.

How can I place an order?

You can place an order online at harryanddavid.com, via phone at +1 (877) 322-1200, or by using their Customer Service Center if you need help selecting a product or checking out.