If you’re having trouble with your Fox Rent A Car rental experience, this guide will walk you through how to get in touch with the right team and solve your issue. Whether you’re dealing with billing problems, needing to extend a rental, or reporting a vehicle issue, knowing who to contact makes things a lot easier.

Contents
  1. About Fox Rent A Car
  2. How to Contact Fox Rent A Car
  3. Corporate Office Location
  4. How Fast Do They Respond?
  5. Steps to Resolve a Problem with Fox Rent A Car
  6. Using Social Media for Support
  7. Executive-Level Contacts
  8. Helpful Links
  9. Final Thoughts
  10. Fox Rent A Car – Frequently Asked Questions

About Fox Rent A Car

Fox Rent A Car is based in Los Angeles, California, and is part of the Europcar family, one of the biggest names in international car rentals. Fox focuses on budget-friendly rentals and has grown rapidly at major airports across the United States and beyond.

How to Contact Fox Rent A Car

Fox Rent A Car has multiple contact options depending on the type of help you need. Here’s a breakdown of the main phone lines and emails, so you can quickly reach the right department.

Phone Numbers

  • New Reservations: +1 (323) 593-7485
  • Existing Reservations: +1 (323) 593-7486
  • Extending Your Rental: +1 (323) 593-7487
  • Billing Questions and Feedback: +1 (323) 593-7489
  • Emergency Roadside Assistance: +1 (323) 593-7490
  • General Customer Service: +1 (800) 432-1000
  • Corporate Office: +1 (310) 342-5155

If you’re not sure which number to call, it’s best to start with general customer service. They can guide you or transfer your call to the right department.

Email Contacts

Customer Service: customerservice@foxrentacar.com

You should contact Fox Rent A Car customer service when you have a general issue or concern about your rental experience. This includes things like problems with your rental vehicle, delays at pickup or drop-off, or complaints about service at a location. If you’re unsure which department to contact, this is a good place to start. You can explain your issue clearly and attach any documents or photos if needed. For more information, you can also visit their official Contact Us page or Help Center.

Reservations: reservations@foxrentacar.com

Use this email when you need help with making a new reservation or changing an existing one. If you’re trying to book a car but something isn’t working online, or if you want to adjust the pickup time, return date, or car type, this is the right contact. It’s also helpful if you made a mistake during booking and need to fix it. You can also manage bookings through their Reservations section or call +1 (323) 593-7485.

Privacy Inquiries: privacy@foxrentacar.com

This email is for questions or concerns related to your personal data. If you want to know how your information is stored or shared, request a copy of your data, or ask Fox to delete your information from their system, this is the correct contact. This is especially useful for users who are careful about online privacy or have legal questions. You can learn more about how your data is handled in their Privacy Policy.

Billing and Feedback: jplasschaert@foxrentacar.com

Reach out to this contact if you have a billing issue or want to share feedback about your experience. This can include incorrect charges, duplicate payments, questions about your invoice, or suggestions for improving the service. Be sure to include your rental agreement number and details of the issue in your email. If your concern is urgent, you can also call the billing support line at +1 (323) 593-7489, and refer to the Help Center for more assistance.

For most issues, customer service or reservations are the best first contacts. If you’re writing about privacy or billing, use the dedicated emails above to save time.

Corporate Office Location

If you prefer sending mail or need to visit, you can reach the Fox Rent A Car corporate headquarters at:

Fox Rent A Car
5500 W Century Blvd
Los Angeles, CA 90045
USA

Visits are usually by appointment, so it’s better to call ahead.

How Fast Do They Respond?

Fox Rent A Car generally has a responsiveness score of 3 out of 5. This means they handle most complaints and inquiries fairly well, though you might need to follow up in some cases to get a resolution.

Steps to Resolve a Problem with Fox Rent A Car

If you’re facing issues such as a billing error, rental extension problem, or poor customer experience, here are some tips to solve it efficiently.

  1. Collect all your documents like your rental agreement, receipts, and photos of the car if relevant.
  2. Call or email customer service using the contact info above.
  3. Keep your explanation short and to the point. Clearly mention what went wrong and what resolution you’re expecting.
  4. If the problem isn’t fixed, consider escalating the matter to an executive contact.

For a full guide on how to approach any customer service issue the smart way, you can visit this resource: How Customers Can Deal With Customer Service

Using Social Media for Support

Sometimes customer service works faster on social media. You can message Fox Rent A Car through their official profiles and include your reservation details.

Always keep your messages polite and professional. It helps get better and quicker responses.

Executive-Level Contacts

If all else fails and your issue hasn’t been resolved through normal customer service, you can try contacting someone in leadership. This should only be done after other methods haven’t worked.

Sean Busking
Chief Operating Officer
Email: sean@foxrentacar.com
LinkedIn: Sean Busking on LinkedIn
Address: 5500 W Century Blvd, Los Angeles, CA 90045

Allen Rezapour
Chief Executive Officer
Email: allenr@foxrentacar.com
LinkedIn: Allen Rezapour on LinkedIn
Address: 5500 W Century Blvd, Los Angeles, CA 90045

Keep your email brief, respectful, and focused only on the issue. Include your reservation number and any previous communication you’ve had with support.

Helpful Links

Final Thoughts

Solving a problem with Fox Rent A Car is easier when you know which department to contact and what to say. Start with regular customer support, keep your communication clear, and escalate to higher levels only when necessary. Make sure you document everything and give each step a fair chance before moving on.

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Fox Rent A Car – Frequently Asked Questions

1. What documents do I need to rent a car from Fox?

You need a valid driver’s license, a major credit or debit card, and for international renters, a passport and possibly an International Driving Permit. See full details in the Help Center.

2. Does Fox Rent A Car accept debit cards?

Yes, but conditions apply. Fox may perform a credit check and request additional ID. Debit card rentals are usually accepted at airport locations. More info on the Payment Options page.

3. Can I cancel or change my reservation?

Yes, changes and cancellations can be done online. Fees may apply depending on timing. Use the Reservations section or call +1 (323) 593-7486.

4. What is Fox’s fuel policy?

Options include Prepaid Fuel, Return Full, and Refueling Service. Rates and availability vary. Learn more in the Help Center FAQs.

5. What happens if I return the car late?

A 59-minute grace period is usually allowed. After that, late fees apply. Call +1 (323) 593-7487 to extend your rental.

6. How do I file a damage or accident claim?

Call Roadside Assistance at +1 (323) 593-7490, document the damage, and report it via customerservice@foxrentacar.com. More info in the Help Center.

7. Does Fox offer one-way rentals?

Yes, but availability and fees vary. Call +1 (323) 593-7485 or check via foxrentacar.com.

8. What age do I need to be to rent a car from Fox?

Minimum age is 19 in most locations. Drivers under 25 may pay a fee. See details in the Age Requirements page.

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Customer Service Contacts