FanDuel is one of the top online platforms for sports betting, fantasy sports, online casino games, and horse racing in the U.S. Millions of users trust it daily, but when something goes wrong, like login issues, bet problems, or payment delays, getting proper help can feel tricky.
Some users praise FanDuel for quick and helpful responses, while others report being ignored. That’s why this complete guide exists, to show you exactly how to get your issue solved, who to contact, and what to expect.
If you’re having similar issues with other companies too, here’s a helpful resource on how customers can deal with customer service.
- Official FanDuel Contact & Support Links
- FanDuel Customer Service Contact Details
- How Fast Is FanDuel’s Customer Service?
- FanDuel Social Media Pages
- How Is FanDuel Rated for Customer Service?
- Escalating Your Complaint: FanDuel Executive Contacts
- Rewards for Loyal Users: The FanDuel Players Club
- Visual Summary of Support Channels
- Final Advice
- FanDuel Customer FAQs
- 1. How do I verify my identity on FanDuel?
- 2. How do I withdraw my winnings from FanDuel?
- 3. Why is my account restricted or locked?
- 4. Can I use FanDuel in every U.S. state?
- 5. What is the FanDuel Sportsbook Risk-Free Bet?
- 6. How does FanDuel’s referral program work?
- 7. How do I set deposit or spending limits on my account?
- 8. Can I cancel a bet after placing it?
- 9. How do I switch between FanDuel products (like Fantasy, Casino, and Sportsbook)?
- 10. How do I close or delete my FanDuel account?
Official FanDuel Contact & Support Links
| Category | Links |
|---|---|
| Main Website | Homepage |
| Customer Support | Support Center |
| Careers | Jobs at FanDuel |
| Press Inquiries | FanDuel Press Site |
| Products | Sportsbook, Casino, Fantasy, Racing, Faceoff, FanDuel TV |
FanDuel Customer Service Contact Details
Following are all the ways you can get in touch with FanDuel for support:
| Method | Details |
|---|---|
| Phone | Call FanDuel at (646) 930-0860 |
| support@fanduel.com | |
| Support Portal | FanDuel Support Center |
| Mailing Address | 300 Park Avenue South, 14th Floor, New York, NY 10010 |
If you’re looking for updates about the company or want to apply for a job, check out their Careers Page or visit their Press Page.
How Fast Is FanDuel’s Customer Service?
Response times vary depending on how you contact them. Here’s what you can expect:
| Contact Method | Response Time | Availability |
|---|---|---|
| Live Chat | Usually a few minutes to 30 minutes | Daily, 8 a.m. – 12 a.m. ET |
| Phone | 1 minute to 30 business days (based on issue) | Depends on call volume |
| 1–2 business days | Always available to send | |
| Social Media | Few hours to a day, depending on the platform | Varies |
FanDuel Social Media Pages
FanDuel has a strong presence across various platforms. You can reach out or follow them here:
| Platform | Link |
|---|---|
| FanDuel on Facebook | |
| Twitter (X) | FanDuel on Twitter |
| FanDuel on Instagram | |
| YouTube | FanDuel YouTube Channel |
| FanDuel LinkedIn | |
| TikTok | FanDuel on TikTok |
Use these channels to ask for support or escalate an issue publicly.
How Is FanDuel Rated for Customer Service?
FanDuel’s support performance gets a 3 out of 5 rating. This means it’s average—some people get fast responses, others wait longer.
If basic support isn’t helping, you can try higher-level contacts.
Escalating Your Complaint: FanDuel Executive Contacts
When nothing else works, reaching out to a FanDuel executive can be effective. Be respectful and clear about your issue.
| Name | Role | ||
|---|---|---|---|
| Sarah Butterfass | Vice President, Customer Service | sarah.butterfass@fanduel.com | Profile |
| Christian Genetski | President | christian.genetski@fanduel.com | Profile |
| Amy Howe | Chief Executive Officer | amy.howe@fanduel.com | Profile |
Executive Mailing Address:
300 Park Avenue South
14th Floor
New York, NY 10010
Rewards for Loyal Users: The FanDuel Players Club
When you use FanDuel regularly, you’re automatically added to the FanDuel Players Club. The more you play, the more free play rewards you can unlock.
Visual Summary of Support Channels
Here’s a visual to help you quickly pick the best support method for your situation:
| Support Method | Best For | Speed |
|---|---|---|
| Live Chat | Fast replies, account questions | Fast (few mins) |
| Phone Support | Complex or urgent issues | Medium to slow |
| Documenting issues or sending attachments | 1–2 business days | |
| Social Media | Public attention or quick nudges | Medium |
| Executive Contacts | Escalated or unresolved complaints | Varies (can be quick) |
Final Advice
FanDuel offers many ways to get help. Start with the Support Center or Live Chat for quick answers. If you don’t get a solution, follow up with a phone call or email.
If needed, escalate your issue by contacting executives. Just make sure to stay professional and to first try everything mentioned in this guide on dealing with customer service.
FanDuel Customer FAQs
1. How do I verify my identity on FanDuel?
To verify your identity on FanDuel, you need to provide your name, address, and the last four digits of your SSN. If needed, you may also have to upload a government-issued ID.
Identity Verification – FanDuel Support
2. How do I withdraw my winnings from FanDuel?
You can withdraw by logging into your account and choosing a method like PayPal, Online Banking, Check, or FanDuel Prepaid Card. It usually takes 2–5 business days.
Withdraw My Funds – FanDuel Support
3. Why is my account restricted or locked?
Your account may be restricted due to failed identity checks, suspicious activity, or terms violations. FanDuel usually sends you an email explaining the issue.
Account Issues – FanDuel Support
4. Can I use FanDuel in every U.S. state?
No. FanDuel’s services depend on your state. For example, Sportsbook is legal in New York and not in California.
Where is FanDuel Legal?
5. What is the FanDuel Sportsbook Risk-Free Bet?
New users can get a no-sweat first bet. If your first bet loses, you get a refund in bonus bets. Terms vary by state and time.
FanDuel Sportsbook Promos
6. How does FanDuel’s referral program work?
Invite friends using your referral link. When they sign up and play, you both get bonus funds.
FanDuel Refer-a-Friend
7. How do I set deposit or spending limits on my account?
FanDuel offers responsible gaming tools. You can limit your deposits, spending, or time on the platform.
FanDuel Responsible Gaming
8. Can I cancel a bet after placing it?
No, bets cannot usually be canceled. Some bets allow early cash out.
What is Cash Out?
9. How do I switch between FanDuel products (like Fantasy, Casino, and Sportsbook)?
Use the same FanDuel account to access different platforms:
10. How do I close or delete my FanDuel account?
Contact FanDuel through their support center to close your account. You can also use self-exclusion tools.
Close My Account – FanDuel