Depop, a popular mobile app for buying and selling secondhand fashion, is known for its community-driven vibe. But like any digital marketplace, users may run into issues, from delivery problems to account concerns.
This guide shows you exactly how to contact Depop’s support team, what kind of help you can expect, and how to escalate your concerns if needed. You’ll also find direct links to official contact forms, email addresses, social profiles, and more.
Looking for ways to deal with difficult customer service situations? Check out this helpful customer service survival guide.
- How to Contact Depop Support
- Additional Official Contact Information
- Social Media Profiles
- Depop’s Executive Contacts
- Depop Customer Service Responsiveness
- Final Tips Before Reaching Out
- Frequently Asked Questions About Depop
- 1. How do I report a problem with a purchase or sale?
- 2. What is Depop’s refund policy?
- 3. How can I appeal a banned or suspended account?
- 4. How do I delete my Depop account?
- 5. Can I change my username on Depop?
- 6. How do I report a user or item that violates Depop’s policies?
- 7. What are Depop’s seller fees?
- 8. Is shipping included in Depop’s payments?
- 9. What items are not allowed on Depop?
- 10. How do I track my order?
How to Contact Depop Support
Depop provides several online ways to reach their support team. While there’s no phone support, the available channels are fairly robust.
| Contact Method | Details | Expected Response Time |
|---|---|---|
| Customer Support Email | support@depop.com – For general inquiries and account issues. | Typically responds within a few business days. |
| Support Request Form | Submit a Request | Similar to email, response in a few days. |
| Live Chat Support | Available via the Depop app. | Shorter wait times, especially outside peak hours. |
| Help Centre / FAQs | Depop Help Centre | Instant access to self-service resources. |
| Social Media Support | X (formerly Twitter) @askdepop | Variable—may be faster than email. |
Additional Official Contact Information
- General Inquiries: support@depop.com
- Press Inquiries: press@depop.com
- Help Centre: Depop Help Centre
- Status Page: System Status Updates
- Privacy Policy: Privacy Policy
- Terms of Service: Terms of Service
- About Us: Depop Company Overview
- Newsroom: Depop Newsroom
- Careers: Depop Careers
- Linktree: Depop’s Linktree
Social Media Profiles
- Instagram: @depop
- TikTok: Depop on TikTok
- X (Twitter): @askdepop
- YouTube
Depop’s Executive Contacts
Steven Beevers
Senior Community Experience Manager
123 5th Avenue, 6th Floor, New York, NY 10010
steven.beevers@depop.com
LinkedIn Profile
Chidi Onwudike
Vice President of Strategy
123 5th Avenue, 6th Floor, New York, NY 10010
chidi.onwudike@depop.com
LinkedIn Profile
Kruti Patel Goyal
Chief Executive
123 5th Avenue, 6th Floor, New York, NY 10010
kruti@depop.com
LinkedIn Profile
Depop Customer Service Responsiveness
Depop has a Responsiveness Rating of 3 out of 5, meaning they usually respond to customer issues, but you may experience delays during high-volume periods.
Support Channels by Speed
| Channel | Speed | Reliability |
|---|---|---|
| Live Chat (App) | Fast | High (if available) |
| Help Centre | Instant | Very High |
| Moderate (1–3 days) | Reliable | |
| Social Media (X) | Variable | Medium |
| Submit a Request | Moderate | Reliable |
Need help resolving service issues? Visit this expert customer complaint resolution guide.
Final Tips Before Reaching Out
- Start with the Help Centre for most common issues.
- Use in-app Live Chat if you want quick support.
- Be clear and concise in your emails or requests.
- Keep screenshots or order numbers ready to speed up your resolution.
- Escalate your case using the executive contacts if needed.
Frequently Asked Questions About Depop
1. How do I report a problem with a purchase or sale?
If there’s an issue with an item you bought or sold—like it didn’t arrive, arrived damaged, or wasn’t as described, you should report it through the app. Go to the transaction in your profile, tap “Need help?” and follow the steps to open a dispute.
2. What is Depop’s refund policy?
Depop offers buyer protection on eligible purchases. If your item doesn’t arrive or isn’t as described, and you paid via PayPal or card, you can request a refund through the in-app help feature. Depop may step in to resolve the case if the buyer and seller can’t agree.
3. How can I appeal a banned or suspended account?
If your Depop account has been suspended, you may be able to appeal by submitting a request using their online form. Include your username and explain the situation clearly.
Submit an appeal
Account bans and suspensions
4. How do I delete my Depop account?
To delete your account, open the app, go to Settings > Support > Close Account, and follow the instructions. Once deleted, this action cannot be reversed.
5. Can I change my username on Depop?
Yes, you can change your Depop username. Go to your profile in the app, tap on Settings, then “Edit Profile,” and type in your new username—if it’s available.
6. How do I report a user or item that violates Depop’s policies?
If you come across a suspicious listing, counterfeit item, or inappropriate user behavior, you can report it directly from the product or profile page in the app.
7. What are Depop’s seller fees?
Depop charges a 10% fee on each item sold. If the buyer pays through PayPal, additional PayPal fees may apply. These are deducted automatically from the transaction.
8. Is shipping included in Depop’s payments?
Shipping costs can either be paid by the buyer or the seller, depending on the listing settings. Depop offers shipping labels in some regions to simplify the process.
9. What items are not allowed on Depop?
Depop has a strict policy on what can be listed. Prohibited items include counterfeit goods, adult content, weapons, and stolen items.
10. How do I track my order?
If the seller used tracked shipping and uploaded the tracking number, you’ll see it in your Purchases section under the item details. Otherwise, contact the seller directly.
