Copa Airlines Customer Service Contacts

Copa Airlines is the national airline of Panama, headquartered in Panama City. It operates flights across North America, Central America, South America, and the Caribbean. If you’re dealing with any issues related to your flight, booking, or baggage, this guide will help you find the right contacts and take proper steps toward a resolution.

How to Contact Copa Airlines

International Call Centers

Main Phone Numbers

For general queries and service requests, use the Copa Airlines Contact Us form.

Submit a Specific Request

Email & Mailing Address

Copa Airlines does not publicly list a general customer service email. Instead, use the forms mentioned above for all requests.

Mailing Address:
Avenida Principal y Avenida de la Rotonda, Costa del Este
Complejo Business Park, Torre Norte
Parque Lefevre, Panama City, Panama
www.copaair.com

Social Media Pages

• Copa Airlines on Facebook
• Copa Airlines on Twitter
• Copa Airlines on Instagram
• Copa Airlines on LinkedIn

Customer Service Overview

Copa Airlines has a Responsiveness Rating of 3 out of 5, meaning they do address most complaints satisfactorily, though there is room for improvement.

For more help, read this guide on how customers can deal with customer service.

Copa Airlines Executive Contacts

Primary Executive Contact

Diana Mizrachi-Kopel
Senior Director of Customer Experience
Avenida Principal y Avenida de la Rotonda, Costa del Este, Torre Norte, Panama City
dmizrachi@copaair.com
Diana Mizrachi-Kopel on LinkedIn

Secondary Executive Contact

Daniel Gunn
Senior Vice-President of Operations
Avenida Principal y Avenida de la Rotonda, Costa del Este, Torre Norte, Panama City
dgunn@copaair.com

Chief Executive Officer

Pedro Heilbron
CEO, Copa Airlines
Avenida Principal y Avenida de la Rotonda, Costa del Este, Torre Norte, Panama City
pheilbron@copaair.com
Phone: +507-304-2677
Pedro Heilbron on LinkedIn

Final Tips Before Escalating

• Start with standard customer service channels like the Contact Us form.
• Submit the appropriate request form for your issue.
• Include supporting documents, ticket numbers, and communication history.
• Remain polite and professional, and wait a few business days for a response.

Need help crafting the perfect message? Use this practical customer service guide.

FAQs: Copa Airlines Contacts

1. How do I check the status of my Copa Airlines flight?

To check if your flight is on time, delayed, or canceled, visit the official Flight Status page on Copa Airlines’ website. You can search by:

• Route (departure/arrival cities)
• Flight number
• Date

Check Flight Status

2. How can I manage or change my booking with Copa Airlines?

To change your travel date, add baggage, select a seat, or cancel your reservation, go to the Manage Your Booking page. You’ll need your reservation code and last name.

Manage My Booking

3. What are Copa Airlines’ baggage policies?

Copa Airlines’ baggage policies depend on your route and fare class. In general:

• Carry-on: 1 bag (up to 10 kg / 22 lbs) + 1 personal item
• Checked baggage: Allowance varies by ticket type and destination

Full details including fees and weight/size limits are available on the Baggage Information page.

Copa Airlines Baggage Policy

4. What should I do if my baggage is delayed or damaged?

If your bag is delayed, damaged, or missing, you should immediately report it at the airport’s Copa Baggage Office. You can also submit a claim online within a specific time limit:

• Submit a baggage claim form here:
  Baggage Claim Form

More info on deadlines and policies:
Baggage Claims Policy

5. Can I request a refund from Copa Airlines?

Yes, Copa Airlines provides refunds depending on the ticket type and reason (e.g. cancellation, flight disruptions, senior citizen discounts). Refund requests can be submitted via their main form:

Submit a Request

For specific cases (e.g. senior citizen refunds):
Senior Discount Refund Form

6. What are the benefits of joining ConnectMiles?

ConnectMiles is Copa’s frequent flyer program. Benefits include:

• Earning miles on Copa and partner airlines (like United Airlines)
• Mileage upgrades, priority boarding, free bags (depending on status level)

You can register or log in at:
ConnectMiles Website
Need help?
ConnectMiles Contact Form

7. How early should I arrive at the airport for a Copa Airlines flight?

Copa recommends the following airport arrival times:

• International flights: At least 3 hours before departure
• Domestic (Panama): At least 2 hours before departure

Check more details here:
Airport Check-in Guide

8. How do I check in for my flight online?

Online check-in opens 24 hours before departure and closes 1 hour before for most international routes.

Visit:
Online Check-in

You can check in using your reservation code, ConnectMiles number, or e-ticket number.

9. Can I request special assistance for disabilities or medical needs?

Yes. Copa provides services such as wheelchair assistance, oxygen requests, and support for passengers with reduced mobility. You must request this at least 48 hours before departure via:

Special Services Request Form

10. How do I contact Copa Airlines from a different country?

Copa provides country-specific phone numbers and offices for various regions. Use the interactive map or list on their official contact center page:

Copa Airlines Contact Center