Comcast, operating under the Xfinity brand, is a leading U.S. telecommunications company offering internet, cable television, phone, and mobile services. While Comcast serves millions of customers, getting support when needed can sometimes be a challenge.
This guide provides you with everything—from phone numbers to email contacts, executive outreach, and alternative customer support strategies—to help you connect with the right person and solve your problem efficiently.
- Essential Comcast/Xfinity Phone Numbers
- Comcast Email Contacts
- Online Support & Self-Service
- Social Media Customer Support
- Comcast Executive Contacts
- Additional Support Resources
- Comcast Customer Service Responsiveness
- Comcast’s Loyalty Program: Xfinity Rewards
- Final Words
- Comcast/Xfinity Customer Service – Additional FAQs
- 1. How do I cancel my Comcast/Xfinity service?
- 2. How can I return Comcast equipment?
- 3. How do I check for a service outage in my area?
- 4. How do I restart or reset my Xfinity modem or router?
- 5. Can I pause or downgrade my Xfinity service instead of canceling it?
- 6. How do I dispute a charge or billing error on my Xfinity bill?
- 7. How do I activate new Xfinity equipment?
- 8. How can I get help if I forgot my Xfinity username or password?
- 9. Does Comcast have support for customers with disabilities?
- 10. Where can I view and pay my Xfinity bill?
Essential Comcast/Xfinity Phone Numbers
| Department/Support Type | Phone Number |
|---|---|
| General Customer Support | 1-800-XFINITY (1-800-934-6489) |
| Comcast Business Support | 1-800-391-3000 |
| Internet Essentials Team | 1-855-8-INTERNET (1-855-846-8376) |
| Network Outages & Exigent Circumstances (Public Safety) | 1-800-777-9824 (Option 1) |
| VoIP Non-Emergency Support | 1-800-961-5566 |
| Xfinity Mobile Legal Response | 1-877-249-7306 |
| Main Corporate Line | (215) 286-1700 |
| Toll-Free General Line | (800) 266-2278 |
Comcast Email Contacts
| Department | Email Address |
|---|---|
| VoIP Non-Emergency Support | E911_support@cable.comcast.com |
| Xfinity Mobile Legal Response | LRCEscalations@comcast.com |
Online Support & Self-Service
Social Media Customer Support
Comcast Executive Contacts
| Title | Name | ||
|---|---|---|---|
| Chief Customer Experience Officer | Thomas Karinshak | Thomas_Karinshak@comcast.com | |
| VP of Customer Experience Strategy | Jason Brewer | jason_brewer2@comcast.com | |
| Chief Executive Officer | Brian L. Roberts | brian_roberts@comcast.com |
Mailing Address:
Comcast Cable
One Comcast Center
1701 John F. Kennedy Blvd
Philadelphia, PA 19103
Additional Support Resources
- Internet Support
- Account & Billing
- Report an Issue (Payments, Safety, Refunds)
- How customers can deal with customer service
Comcast Customer Service Responsiveness
| Contact Method | Average Wait |
|---|---|
| Phone Support | 10–30+ minutes |
| Live Chat | 5–15 minutes |
| Social Media | 10–60 minutes |
| Help Center (Self-Service) | Instant (no wait) |
Comcast’s Loyalty Program: Xfinity Rewards
If you’re a long-term customer, consider joining Xfinity Rewards, which offers:
- Discounts on services
- Sweepstakes entries
- Gift cards and perks
You can enroll and check eligibility through your Xfinity account.
Final Words
Dealing with customer service can be frustrating, but this guide equips you with every tool, contact, and channel you need to get results from Comcast. Use a combination of live chat, social media, and executive outreach when necessary. Persistence pays off.
And if you’re looking for a broader playbook on solving tough customer service issues, read this essential guide:
How customers can deal with customer service
Comcast/Xfinity Customer Service – Additional FAQs
1. How do I cancel my Comcast/Xfinity service?
To cancel your Xfinity service, you can:
- Call 1-800-XFINITY (1-800-934-6489)
- Visit an Xfinity Store
- Use online live chat or your account portal
Make sure to return all equipment and settle your final bill.
Learn more and start cancellation here
2. How can I return Comcast equipment?
You can return equipment by:
- Dropping it off at an Xfinity Store
- Using a UPS Store (with free shipping)
- Mailing it using a prepaid return label
Return instructions and location lookup
3. How do I check for a service outage in my area?
To check for outages:
- Log into your Xfinity account
- Visit the Status Center
- Use the Xfinity My Account app
Check your service status here
4. How do I restart or reset my Xfinity modem or router?
You can restart your equipment by:
- Using the Xfinity app
- Unplugging and replugging the device after 30 seconds
- Restarting via your account online
5. Can I pause or downgrade my Xfinity service instead of canceling it?
Yes, Comcast offers a Seasonal Convenience Plan for customers who want to temporarily pause services.
6. How do I dispute a charge or billing error on my Xfinity bill?
To dispute a charge:
- Review your bill online
- Contact support via phone or chat
- Escalate the issue if needed
Understanding your bill and billing disputes
7. How do I activate new Xfinity equipment?
You can activate equipment by:
- Following on-screen prompts after plugging it in
- Using the Xfinity app
- Scanning the QR code provided with the equipment
8. How can I get help if I forgot my Xfinity username or password?
Use the online recovery tool with your phone number or email address.
Recover or reset account credentials
9. Does Comcast have support for customers with disabilities?
Yes, Comcast provides services like TTY, ASL video support, and voice guidance.
Call 1-866-668-6703 for accessibility help.
10. Where can I view and pay my Xfinity bill?
You can pay your bill via:
- The Xfinity website
- The My Account app
- AutoPay or one-time payment
