Citigroup Inc., commonly known as Citi, is a major global financial services corporation headquartered in New York. It offers various banking, credit card, investment, and financial products across the world.
If you’re a customer seeking support or trying to resolve an issue with Citi, this detailed guide walks you through all the available contact channels, from phone numbers and emails to executive contacts and escalation strategies.
- Phone Numbers for Citigroup Support
- Email Contacts for Specific Queries
- Citigroup Social Media Profiles
- Citigroup Mailing Address
- How Good Is Citigroup’s Customer Support?
- How to Resolve a Problem with Citigroup
- Citigroup Executive Contacts (Escalation Level)
- Visual Flow – How to Solve a Citi Complaint
- Final Thoughts
- FAQs: Citigroup Customer Service
- 1. How can I reset my Citi Online Banking password?
- 2. Where can I find information about Citi credit card rewards and points?
- 3. How do I apply for a Citibank credit card?
- 4. What is Citigold and how do I become a member?
- 5. How do I report a lost or stolen Citi card?
- 6. How do I access or update my personal account information online?
- 7. Where can I find Citi’s current interest rates and fees?
- 8. How do I contact Citi about a suspicious or fraudulent transaction?
- 9. How can I close my Citibank account?
- 10. Where can I find emergency updates during natural disasters or crises?
Phone Numbers for Citigroup Support
Below is a full list of Citi’s official customer service phone numbers, based on the service or location:
| Department/Support Type | Phone Number |
|---|---|
| Main Corporate Line | +1 (212) 559-1000 |
| General Customer Service | +1 (800) 374-9700 |
| Online Banking Support | +1 (800) 374-9700 |
| Bank Account Information | +1 (888) 248-4226 |
| Citigold Account Applications | +1 (888) 967-8200 |
| Costco Credit Card Applications | +1 (877) 343-4118 |
| International Executive Banking | +1 (813) 604-3000 |
| Outside U.S. General Support | +1 (210) 677-3780 |
| Emergency Information Center (U.S.) | +1 (800) 952-1245 |
| Emergency (Outside U.S.) | +1 (212) 422-8847 |
For more help, visit the Citigroup Contact Page.
Email Contacts for Specific Queries
If you prefer email communication, here are the relevant departments and their email addresses:
| Department | |
|---|---|
| Investor Relations | investorrelations@citi.com |
| Fixed Income Investor Relations | fixedincomeir@citi.com |
| Shareholder Relations | shareholderrelations@citi.com |
| Document Services | docserve@citi.com |
| Transfer Agent (Computershare) | shareholder@computershare.com |
| General Inquiries | citisalutes@citi.com |
| Legal Inquiries | infringementnotice@citi.com |
Citigroup Social Media Profiles
Social media is a fast way to reach Citi or escalate unresolved issues. You can connect with them through:
Citigroup Mailing Address
You can write to Citi at their corporate headquarters:
Citigroup Inc.
399 Park Avenue
New York, NY 10043
https://www.citigroup.com/citi/
How Good Is Citigroup’s Customer Support?
Citigroup currently has a Responsiveness Rating of 3 out of 5. This means their support is average – not the worst, but not the best either.
Common Issues Reported by Customers
Customers have reported:
- Denial of expected 4% cashback due to technical policy.
- Lack of resolution in certain disputes, even when the customer had a valid case.
- Poor handling of fraudulent charges on Citi Costco Visa.
- Failure to refund full amounts after account issues.
If you’re frustrated, here’s a helpful blog post on how customers can deal with bad customer service.
How to Resolve a Problem with Citigroup
Here’s the recommended process to handle issues:
- Start with the appropriate customer service phone number listed above.
- If unresolved, use the Citigroup Contact Form.
- Consult Citigroup’s Emergency Center if the issue is urgent.
- For investment-related issues, check Investor Contacts.
- Escalate by contacting Citi’s executive team (see below).
- Reach out via social media to raise visibility.
- Document your interactions if you plan to file a formal complaint.
Citigroup Executive Contacts (Escalation Level)
If your issue hasn’t been resolved through regular support, here are Citi’s top executives you can contact directly:
| Name | Title | |
|---|---|---|
| Jane Fraser | CEO & President | jane.fraser@citi.com |
| Karen Peetz | Chief Administrative Officer | karen.peetz@citi.com |
| Margo Pilic | Chief of Staff to CEO | margo.pilic@citi.com |
| Elizabeth Barnett | SVP, Global Customer Solutions | elizabeth.j.barnett@citi.com |
Visual Flow – How to Solve a Citi Complaint
graph LR
A[Customer Issue] --> B[Call Customer Support]
B --> C[Use Online Contact Form]
C --> D[Try Emergency Info Center]
D --> E[Email Executive Contact]
E --> F[Use Social Media]
F --> G[File Official Complaint]
Final Thoughts
Whether you’re dealing with account problems, transaction disputes, or service failures, Citigroup has multiple official contact points to help resolve your concerns. The key is to follow the right sequence: try basic support, then escalate to executives or formal routes.
For general strategies, check out this blog guide on how to deal with customer service issues.
FAQs: Citigroup Customer Service
1. How can I reset my Citi Online Banking password?
If you’ve forgotten your online banking password, you can reset it by visiting the Citi Password Reset page and clicking on “Forgot Password?” under the login section. You’ll need your card number or bank account details to verify your identity.
2. Where can I find information about Citi credit card rewards and points?
You can manage and track your Citi credit card rewards by logging into your account at the Citi ThankYou Rewards portal. It shows your points balance, how to redeem rewards, and current promotions.
3. How do I apply for a Citibank credit card?
You can browse and apply for Citi’s range of credit cards (including cashback, travel, and business cards) through the official Citi Credit Card page. The site lets you filter by features and benefits.
4. What is Citigold and how do I become a member?
Citigold is a premium banking service offered by Citi for clients with $200,000+ in linked accounts. It includes access to wealth advisors, exclusive products, and priority customer service. You can apply by calling +1 (888) 967-8200.
5. How do I report a lost or stolen Citi card?
To report a lost or stolen card, log into your online banking or call:
- U.S.: 1 (800) 950-5114
- Outside U.S.: 1 (210) 677-3777
This will immediately block your card and prevent unauthorized transactions.
6. How do I access or update my personal account information online?
Log into your Citi Online Banking, click on “Profile & Settings”, and go to “Personal Information” to update your address, phone, or email.
7. Where can I find Citi’s current interest rates and fees?
You can view Citi’s rates for checking, savings, loans, and credit cards here: Citi Rates & Fees Overview
Each product also includes a detailed disclosure of terms and interest.
8. How do I contact Citi about a suspicious or fraudulent transaction?
If you notice suspicious activity:
- Call the Fraud Prevention Line: 1 (800) 950-5114
- Or report it online using Citi’s Fraud Page
You should act quickly to limit liability and secure your account.
9. How can I close my Citibank account?
To close an account:
- Call customer service at +1 (888) 248-4226.
- Visit a local Citi branch.
- Or send a secure message through online banking.
Make sure your balance is $0 and all pending transactions are cleared.
10. Where can I find emergency updates during natural disasters or crises?
Citi provides emergency alerts and updates through its Emergency Information Center. This is particularly useful for customers affected by weather events, political disruptions, or global crises.
