Amazon is a major e-commerce company based in Seattle, United States. If you’re facing issues like a delayed order, refund problem, incorrect charge, or seller dispute, this guide provides everything you need to reach Amazon’s support—via phone, email, chat, and social media. It also includes executive-level contacts if your issue remains unresolved.
This guide is designed for beginners, so all steps are explained simply and clearly.
- Phone Numbers to Contact Amazon
- Amazon Official Email Addresses
- Social Media Profiles
- Key Amazon Web Resources
- Amazon Support Response Times (By Method)
- Amazon Mailing Address
- Executive Contacts at Amazon
- Summary for Beginners
- FAQs: Amazon Corporate Office Address & Contacts
- 1. How do I request a refund from Amazon?
- 2. How do I cancel an Amazon order?
- 3. How can I contact Amazon if I can’t log in to my account?
- 4. What should I do if I received a damaged or defective item?
- 5. How do I report a problem with a third-party seller?
- 6. Where can I see my account charges or billing history?
- 7. How can I return a gift?
- 8. How long does it take to receive a refund from Amazon?
- 9. How do I track a package on Amazon?
- 10. How do I speak to a live person at Amazon?
- 11. What is Amazon’s return policy?
Phone Numbers to Contact Amazon
Amazon offers multiple phone numbers depending on your specific issue. Here’s a complete list:
| Department or Purpose | Phone Number | Notes |
|---|---|---|
| General Customer Service (U.S. & Canada) | 1-888-280-4331 or 1-888-280-3321 | Available 24/7. Call this number for help with orders, refunds, or account issues. |
| Amazon Alexa Support (U.S.) | 1-877-375-9365 | For issues related to Amazon Echo or Alexa devices. |
| Amazon Alexa Support (International) | +1-206-922-0193 | International customers can call this number for Alexa support. |
| Amazon Business American Express Card Support | 1-833-674-7263 | For problems with the Amazon Business American Express Card. |
| Corporate Headquarters (Seattle) | +1-206-266-1000 | General headquarters number; not customer service. |
| Investor Relations | +1-206-266-2171 | For shareholders or financial analysts needing information about Amazon stock. |
If your concern is time-sensitive, use the customer service or Alexa support lines instead of calling headquarters.
Amazon Official Email Addresses
Amazon provides different email addresses for specific issues. Each one is designed to handle a particular type of customer concern:
| Purpose or Department | Email Address | Explanation |
|---|---|---|
| General Customer Service | cs-reply@amazon.com | Use this if you’re unsure where to send your issue. |
| Escalations | cs-escalations@amazon.com | For unresolved issues after initial contact with customer support. |
| General Inquiries | primary@amazon.com | For non-urgent, general inquiries. |
| Order Issues | orders@amazon.com | If there is a problem with your order (wrong item, missing product, etc.). |
| Charge Inquiries | charge-inquiries@amazon.com | For billing or payment errors. |
| Media Inquiries | amazon-pr@amazon.com | For journalists or public relations matters. |
| AWS Media Inquiries | aws-pr@amazon.com | For press-related questions about Amazon Web Services. |
| Investor Relations | ir@amazon.com | For stockholders or investment professionals. |
| Report Phishing or Spoofing Emails | stop-spoofing@amazon.com | Report fake or suspicious emails pretending to be from Amazon. |
Always include your order number (if applicable), a clear subject line, and a short explanation of your issue when emailing.
Social Media Profiles
Amazon also offers customer service through its official social media accounts. These can be useful for quick replies, especially when traditional methods are slow.
| Platform | Link | Use Case |
|---|---|---|
| facebook.com/Amazon | Customer support messages, posts, updates | |
| Twitter (X) | @AmazonHelp | Real-time assistance with short response times |
| instagram.com/amazon | Follow for updates (not best for direct help) | |
| YouTube | youtube.com/user/amazon | Product videos, tutorials |
| linkedin.com/company/amazon | Corporate news, job openings |
Use Twitter or Facebook Messenger for real-time customer assistance if you prefer not to call or email.
Key Amazon Web Resources
These are official Amazon links where you can find help, manage returns, contact support, or learn about services:
| Page | Link |
|---|---|
| Amazon Homepage | amazon.com |
| Customer Service Center | amazon.com/gp/help/customer |
| Press Contact Page | press.aboutamazon.com/contact-us |
| Seller Forums | sellercentral.amazon.com/seller-forums |
For help in dealing with frustrating service experiences, you can also read this useful guide: How Customers Can Deal with Customer Service
Amazon Support Response Times (By Method)
Depending on how you contact Amazon, the response time may vary. Here’s what to expect:
| Contact Method | Availability | Response Time |
|---|---|---|
| Phone Support | 24/7 | Usually responds within a few minutes |
| Live Chat | 24/7 via Customer Service Center | Responses usually happen within minutes |
| 24/7 | Typically within 24 hours | |
| Social Media (Twitter, Facebook) | Active | Responses within a few hours |
| Seller Communication | 24/7 | Amazon expects sellers to respond within 24 hours, even on weekends. Auto-replies are not considered valid responses. |
If your concern is urgent (like a lost item or incorrect refund), phone support or live chat is your best option.
Amazon Mailing Address
If you need to mail a formal complaint or letter to Amazon, use the amazon corporate office address:
Amazon.com, Inc.
410 Terry Avenue North
Seattle, WA 98109
United States
Executive Contacts at Amazon
If standard support channels don’t solve your issue, you can escalate it to Amazon’s executive-level team. Use these contacts respectfully and only after trying other methods.
Candi Castleberry-Singleton
Vice President of Inclusive eXperiences Technology (IXT)
Email: candigbl@amazon.com
LinkedIn: View Profile
Address: 410 Terry Avenue North, Seattle, WA 98109
Doug Herrington
Chief Executive Officer, Worldwide Amazon Stores
Email: herringtond@amazon.com
LinkedIn: View Profile
Address: 410 Terry Avenue North, Seattle, WA 98109
Andy Jassy
Chief Executive Officer (Amazon)
Email: ajassy@amazon.com
Alternative Email: andy@amazon.com
Address: 410 Terry Avenue North, Seattle, WA 98109
These executives may not reply personally, but your email will likely be redirected to a specialized team for faster handling.
Summary for Beginners
- For extra tips, read: How Customers Can Deal with Customer Service
- Always try Amazon’s Customer Service Center first.
- Use phone or live chat for fastest help.
- If that doesn’t work, try the right email address from the list above.
- Still not resolved? You can reach out to an executive contact.
FAQs: Amazon Corporate Office Address & Contacts
1. How do I request a refund from Amazon?
To request a refund:
- Go to your Amazon Orders page.
- Find the order you want to refund and click “Return or Replace Items.”
- Choose the reason for the return and follow the prompts.
- Print the return label (if required) and drop it off at the designated location.
Amazon usually processes refunds within 3–5 business days after receiving the returned item.
More info here: About Refunds
2. How do I cancel an Amazon order?
You can cancel an item before it ships:
- Visit your Orders page.
- Select the item you want to cancel.
- Click “Cancel items.”
If your item has already shipped, you will have to wait for delivery and then return it.
Guide: Cancel Items or Orders
3. How can I contact Amazon if I can’t log in to my account?
If you can’t log in due to a forgotten password or hacked account:
- Visit Amazon’s Login Help to reset your password.
- If you’re locked out for security reasons, go to Amazon Account Recovery for guidance.
If you still can’t regain access, contact support via phone or live chat using the Customer Service page.
4. What should I do if I received a damaged or defective item?
Amazon allows you to return or exchange items if they arrive broken or non-functional.
- Go to your Order history.
- Click “Return or Replace Items.”
- Select “Item defective or doesn’t work” as the return reason.
They may offer a replacement, refund, or send a technician (for some electronics).
More info: Replace a Damaged, Defective or Broken Item
5. How do I report a problem with a third-party seller?
If you’re not satisfied with a product sold by a third-party seller on Amazon, here’s what to do:
- Go to the Amazon Orders page.
- Click “Problem with order.”
- Follow the instructions to message the seller or file an A-to-Z Guarantee Claim if they don’t resolve it.
Details: A-to-Z Guarantee Protection
6. Where can I see my account charges or billing history?
To view charges:
- Visit Your Payments.
- Check Transactions to see all charges, refunds, and payments.
If you see an unknown charge, refer to: Identify Your Amazon Charges
7. How can I return a gift?
If you received a gift and want to return it:
- Go to the Gift Returns page.
- Enter the order number (from the packing slip).
- Choose the return reason and follow the prompts.
You will receive a gift card refund or exchange.
More help: Return a Gift
8. How long does it take to receive a refund from Amazon?
Refund time varies:
- Credit card refunds: 3–5 business days
- Amazon Gift Card balance: Within 2 hours
- Bank account refund (debit): Up to 10 business days
More on timelines: Amazon Refund Timelines
9. How do I track a package on Amazon?
To track a shipment:
- Visit your Orders page.
- Click “Track package” next to the item.
This will show you the delivery status and location of the shipment.
More: Track Your Package
10. How do I speak to a live person at Amazon?
To talk to a human:
- Go to the Contact Us page.
- Log in and select your issue.
- Choose Phone or Chat for live help.
Amazon no longer has a universal public chat link without login, so be sure to log into your account for access to live options.
11. What is Amazon’s return policy?
Most items sold on Amazon can be returned within 30 days of delivery. Exceptions apply to certain items like groceries, personal care products, and digital downloads.
More info: About Amazon’s Return Policies
