AirVoice Wireless Customer Service Contacts

AirVoice Wireless is a U.S.-based prepaid wireless provider offering affordable talk, text, and data plans. Established in 1999 and acquired by HTH Communications in 2022, the company now offers services under the AT&T and T-Mobile networks. It also manages government programs like Lifeline and the Affordable Connectivity Program (ACP) through affiliated brands such as AirTalk Wireless, Cintex Wireless, and NewPhone Wireless.

If you’re facing any issues with your service or want help with your account, this detailed guide explains how to contact the right department and resolve your issue efficiently.

Phone Numbers & Support Hours

AirVoice Wireless offers customer service through phone during business hours. Here’s how and when to call:

This number can be used for all general inquiries, technical issues, and requests such as device unlocking.

Email Contacts

AirVoice Wireless provides direct emails for executive-level issues and a contact form for general support.

We recommend starting with the contact form for routine issues. Only escalate to executive contacts if customer service is unable to resolve your concern.

For tips on handling customer service situations effectively, check out:
How Customers Can Deal with Customer Service

Physical Mailing Address

You can mail documents, formal complaints, or return requests to the official company address:

AirVoice Wireless
9920 Brooklet Drive
Houston, TX 77099
United States

Online Resources

Here are useful links to navigate their website and policies:

These links provide support for account management, device issues, network questions, and order tracking.

Social Media Presence

AirVoice Wireless shares updates and promotions on social platforms. You can also send direct messages for quick queries:

• Facebook
• Twitter (X)

While these platforms may respond to basic inquiries, use the phone or contact form for important issues.

Company Overview

AirVoice Wireless is widely known for offering no-contract affordable plans and supporting eligible low-income households through government-funded programs.

Executive Contacts Summary

If your case is not resolved by customer support, you can escalate the matter to one of these company officials. Make sure your message is polite, includes all relevant information (account number, dates, issue summary), and is sent only after trying regular support channels.

Summary for New or Frustrated Customers

• First, call 888-944-2355 for basic support.
• Visit the Contact Page or Support Portal to submit a help request.
• Escalate only if unresolved. Use executive emails listed above.
• Always document what was said and when.
• For extra help handling tough service situations, read:
  How Customers Can Deal with Customer Service

Frequently Asked Questions (FAQs) – AirVoice Wireless

1. How do I activate my AirVoice Wireless service?

To activate your AirVoice Wireless service:

1. Insert the SIM card into your device.
2. Turn on your device.
3. Activate your service by visiting the Getting Started page and following the step-by-step instructions.

For detailed guidance, refer to the SIM Card Setup Guide.

2. Can I bring my own phone to AirVoice Wireless?

Yes, you can bring your own device (BYOD) to AirVoice Wireless. Ensure that your phone is:

• Unlocked
• Compatible with AirVoice’s network

Check compatibility and learn more on the Bring Your Own Device page.

3. How do I port my existing number to AirVoice Wireless?

To transfer your current number:

1. Gather your account information from your current provider (account number, PIN, etc.).
2. Submit a port-in request through AirVoice Wireless.
3. Insert the AirVoice SIM card into your device once the transfer is complete.

For more details, visit the Port-In Activation section.

4. What should I do if I forgot my account password?

If you’ve forgotten your password:

1. Go to the Sign-In page.
2. Click on “Forgot Password”.
3. Enter your registered email address.
4. Follow the instructions sent to your email to reset your password.

5. How can I request a new phone number?

During the SIM card activation process, you can request a new number:

1. Enter your ZIP code.
2. Choose the option “Get a new number”.
3. A number will be assigned based on availability in your area.

Refer to the Getting Started guide for more information.

6. Is there a fee for requesting an eSIM?

No, there is no additional fee for requesting an eSIM. eSIMs offer enhanced security and can only be downloaded once for confidentiality. Learn more about eSIMs on the eSIM Installation Guide page.

7. How do I set up my AirVoice Wireless SIM card?

To set up your SIM card:

1. Insert the SIM card into your device.
2. Turn on your device.
3. If data isn’t working, configure your device’s APN settings as outlined in the APN Settings guide.

8. Can I change my plan?

Yes, you can change your plan at the end of your current data cycle. To do so:

1. Log in to your AirVoice Wireless account.
2. Select a new plan that suits your needs.
3. Follow the prompts to switch plans.

9. What is the warranty and return policy?

AirVoice Wireless offers a warranty and return policy:

• Return Period: Devices can be returned within a specified period.
• Missing Components: Charges apply for missing accessories (e.g., battery: $10, charger: $7).

For detailed information, visit the Warranty & Return Policy page.

10. How do I configure APN settings for my device?

For proper network connectivity:

• iPhone Users:
  • Connect to Wi-Fi.
  • Download and install the APN profile from the APN Settings page.
• Android Users:
  • Manually enter the APN settings as specified on the APN Settings page.

11. What should I do if I experience Wi-Fi calling issues?

If you’re facing Wi-Fi calling problems:

1. Ensure other devices can connect to the Wi-Fi network.
2. Confirm that the Wi-Fi password is correct.
3. Check for any login pages on public networks.

For troubleshooting steps, refer to the Wi-Fi Calling and Troubleshooting guide.

12. How can I contact AirVoice Wireless customer support?

You can reach AirVoice Wireless customer support:

• Phone: Call (888) 944-2355
• Email: support@airvoicewireless.com
• Contact Form: Contact Us