Air Tahiti Nui is a French airline headquartered in Papeete, Tahiti. Operating from its main hub at Faa’a International Airport, it offers global service and tropical getaways. Here’s how to reach the right department for assistance.
Contents
How to Reach a Real Person at Air Tahiti Nui
Global Contact Numbers
| Region/Department | Phone Number |
|---|---|
| Main Headquarters (Tahiti) | +689-40-46-03-03 |
| United States Customer Service | +1 (877) 824-4846 |
| France & Europe Customer Service | +33 (0)9 71 07 93 75 |
| Baggage Service – Paris CDG | +33 1 84 03 02 49 |
| Freight Transport – Paris | +33 1 70 03 80 86 / 87 |
| Travel Agency Assistance – France | 0825 02 42 02 (€0.15/min) |
Email Support by Department
| Purpose | Email Address |
|---|---|
| General Customer Service (USA) | customerservice@airtahitinui-usa.com |
| Reservations (France) | res.fr@airtahitinui.com |
| Club Tiare Loyalty Program | clubtiare.fr@airtahitinui.com |
| Club Tiare Promotions | animation.clubtiare@airtahitinui.pf |
| Travel Agency Helpdesk | helpdesk.fr@airtahitinui.com |
| Freight Operations | atn.ops@aircargologistics.fr |
| Freight Sales | atn.sales@aircargologistics.fr |
| Data Protection Officer | dpo@airtahitinui.pf |
Need help dealing with customer service? Try this guide: How customers can deal with customer service .
Responsiveness Rating
Air Tahiti Nui has a 3 out of 5 rating in responsiveness, meaning it generally resolves complaints in a satisfactory way.
Primary Executive Contact
Nicholas Panza
Senior Executive Vice President, The Americas
5901 W Century Blvd, Los Angeles, CA 90045
NPanza@airtahitinui.pf
Chief Executive Officer
Michel Monvoisin
President and CEO
BP 1673, Papeete, Tahiti
mmonvoisin@airtahitinui.pf
Online Services Provided by Air Tahiti Nui
- Digital Tools & Online Services – Access digital press tools like the e-Kiosk for onboard entertainment.
- Contact Us – Get in touch with customer service for inquiries or feedback.
- Find Us (Offices & Agencies) – Locate sales offices and freight service locations globally.
- Manage My Booking – View or modify your flight reservation and services.
- Online Check-in – Check in online from 24 to 5 hours before departure.
- FAQ – Browse answers to frequently asked questions about bookings and services.
- Privacy Policy – Learn how your personal data is handled and protected.
- Terms and Conditions – Understand the rules and policies of flight services and bookings.
- Onboard Experience – Explore in-flight services, entertainment, and amenities by travel class.
- Optional Services & Fees – View extra services like baggage and their associated costs.
- Book a Flight – Find and book your next flight with Air Tahiti Nui.
Social Media Channels
Quick Contact Reference
| Need Help With… | Best Contact |
|---|---|
| General Support (USA) | customerservice@airtahitinui-usa.com |
| Phone Support (USA) | +1 (877) 824-4846 |
| Reservations (France) | res.fr@airtahitinui.com |
| Loyalty Program (Club Tiare) | clubtiare.fr@airtahitinui.com |
| Travel Agency Assistance (France) | 0825 02 42 02 |
| Freight Services – Paris | atn.ops@aircargologistics.fr / +33 1 70 03 80 86 |
| Executive Escalation | NPanza@airtahitinui.pf / mmonvoisin@airtahitinui.pf |
| Booking or Check-In Help | Manage My Booking / Online Check-in |
| Customer Service Tips | How customers can deal with customer service |
FAQs: Air Tahiti Nui contact
- How do I check in online for my Air Tahiti Nui flight?
You can check in online starting 36 hours before departure and up to 5 hours before takeoff. Online check-in allows you to select your seat, print your boarding pass, or receive it electronically.
👉 Check in online here - What is Air Tahiti Nui’s baggage allowance?
Air Tahiti Nui allows:
Economy Class: 1 checked bag (up to 23kg/50lbs)
Premium Economy & Business: 2 checked bags (up to 32kg/70lbs each)
Cabin baggage: 1 piece of hand luggage up to 10kg (22lbs) + 1 personal item.
👉 View full baggage policies: Baggage Allowance - What should I do if my luggage is delayed or lost?
If your baggage is delayed or missing, report it immediately at the airport baggage service desk. You can also contact the Paris CDG Baggage Service at +33 1 84 03 02 49 for assistance.
👉 Additional help: Baggage Assistance - How can I modify or cancel my booking?
You can manage changes to your reservation, including date modifications or cancellations, through the Manage My Booking portal.
Please note: change fees and fare differences may apply, depending on your ticket type.
👉 Manage My Booking - How can I contact the Club Tiare loyalty program?
For assistance with miles, status levels, or benefits, you can contact the Club Tiare program via:
📧 clubtiare.fr@airtahitinui.com
👉 Learn more: Club Tiare Program - Can I get a refund for unused tickets?
Refunds depend on the fare conditions of your ticket. Refundable tickets may be fully or partially refunded, while non-refundable fares typically only allow for taxes to be reimbursed.
You should contact customer service or the travel agency that issued the ticket.
👉 Refund Policies - How can I book special assistance (for mobility, disability, etc.)?
Air Tahiti Nui provides assistance for passengers with reduced mobility, hearing/visual impairments, or medical needs.
Requests should be made at least 48 hours in advance of your flight.
👉 Special Assistance Information - Are meals included on Air Tahiti Nui flights?
Yes. Air Tahiti Nui offers complimentary meals and beverages on all international flights. Special meals (vegetarian, gluten-free, etc.) can be requested at least 48 hours before departure.
👉 Onboard Experience - Where can I find Air Tahiti Nui’s travel terms and conditions?
For all policies related to bookings, ticket changes, fare rules, and more, visit:
👉 Terms and Conditions - How can I find a local office or sales agency near me?
Air Tahiti Nui has offices and partners across different regions. Use the “Find Us” tool to locate nearby representatives.
👉 Find Us – Offices & Agencies
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