Air New Zealand Customer Services Contact
Air New Zealand is the national airline of New Zealand. Based in Auckland, it operates flights to domestic and international destinations, mainly around the Pacific Rim and the United Kingdom.
How to Reach Customer Service
Phone: (800) 262-1234
Fax: +64 (0)9 256 3531
Email: flightcomment@airnz.co.nz
Website: airnewzealand.com
Air New Zealand Responsiveness Rating
The Elliott Responsiveness Rating evaluates how well companies respond to customers. Want to know which companies offer the best or worst service? Check out our Red List and Green List.
Common Customer Issues
We sometimes hear from customers who are unhappy with ticket refunds. If you need help, try reaching out to Air New Zealand’s executive contacts.
How to Resolve Issues
- Don’t hesitate to contact an executive for serious problems.
- Air New Zealand has one of the highest response ratings among airlines.
- If you’re facing difficulties, follow our proven methods before reaching out to a manager.
Report Incorrect Contact Information
If an email bounces back or a phone number is incorrect, please report it here.
Mailing Address
185 Fanshawe Street, Auckland 1142, New Zealand 2105
Social Media Channels
Executive Customer Service Contacts
| Position | Name | Phone | |
|---|---|---|---|
| Chief Customer & Sales Officer | Leanne Geraghty | Leanne.Geraghty@airnz.co.nz | +64-21 529 864 |
| Chief Financial Officer | Richard Thomson | richard.thomson@airnz.co.nz | N/A |
| Assistant to CFO | Megan Duthie | megan.duthie@airnz.co.nz | N/A |
| Chief Executive Officer | Greg Foran | greg.foran@airnz.co.nz | N/A |
Tips Before Contacting an Executive
Check out our expert strategies for resolving customer complaints before reaching out to an executive at Air New Zealand.
| Contact Method | Details |
|---|---|
| Reservations (USA) | Phone: 1-800-262-1234 |
| Reservations (New Zealand) | Phone: 0800 737 000 , 00 64 9 357 3000 |
| Reservations (Australia) | Phone: 1800 132 476 |
| Reservations (United Kingdom) | Phone: 0800 028 4149 |
| Reservations (Canada) | Phone: 1-866-351-9528 |
| Reservations (Hong Kong) | Phone: 852-2862 8988 |
| Reservations (Japan) | Phone: 0120 300 747 |
| Reservations (Singapore) | Phone: 800 8525 021 |
| Reservations (China) | Phone: 86-21-5292 8755 |
| Airpoints™ Support | Phone: 1-800-262-1234 |
| Customer Relations | Phone: +64 (0)9 357 3000 |
| Baggage Help | Phone: 1-866-767-2247 (Press 8) |
| TTY Assistance (USA) | Dial 711 or 1-800-855-2880 |
| cro@airnz.co.nz | |
| Mailing Address | Air New Zealand Contact Centre Private Bag 93537 Takapuna Auckland 0740 New Zealand |
| Air New Zealand Facebook Page | |
| @FlyAirNZ | |
| @airnz | |
| Air New Zealand LinkedIn Profile |
FAQs
What are the contact details for Air New Zealand’s customer service?
Air New Zealand’s customer service contact details vary by region. For a comprehensive list of phone numbers, please visit their Contact Us page.
Does Air New Zealand customer service have an online contact form?
Yes, Air New Zealand provides an online contact form for customer inquiries. You can access it on their Help & Support page.
Is Air New Zealand operated by United?
Does Air New Zealand have an international telephone number?
Yes, Air New Zealand offers international contact numbers. For example, in the United States, you can reach them at 1-800-262-1234. For other countries, please refer to their Contact Us page.
What are Air New Zealand’s customer service operating hours?
Air New Zealand’s customer service operating hours may vary by region. For specific operating hours in your area, please consult their Contact Us page.
I missed my flight recently and was really stressed. I called Air New Zealand’s customer service, and they were super helpful. The agent was calm and understood my situation. They helped me find another flight, even though the next one was full, and they waived the change fee.
They also explained how I could get a refund for my missed flight. The refund was processed quickly, and everything was sorted out within a few days.
Even though missing my flight was stressful, Air New Zealand’s customer service made it much easier to deal with. I’ll definitely fly with them again!