Air India Limited, known as Air India, is the official airline of India. If you’re flying with them or planning to, this guide will walk you through how to contact their support, manage your bookings, and escalate issues if needed.
- How to Contact Air India Support
- Booking and Travel Management
Corporate and Group Travel- Offers, Gift Cards, and E-Store
- Travel Information & Planning
- Loyalty Program – Flying with Benefits
- How Does Air India Handle Customer Service?
- How to Resolve a Problem with Air India
- Executive Contacts at Air India
- Summary Table: Your Air India Contact Toolkit
- FAQs Related to Customer Care Service Air India
- How can I contact Air India Customer Care?
- How do I make a complaint regarding my flight?
- What should I do if my flight is delayed or canceled?
- Can I modify my Air India booking online?
- How do I request a refund for a canceled Air India flight?
- How can I check the status of my refund?
- What is the process for baggage claim and lost baggage issues?
- How can I contact Air India regarding special assistance?
- Does Air India have a frequent flyer program?
- How do I check in for my flight with Air India?
How to Contact Air India Support
Getting help from Air India is easier when you know where to look. Whether it’s booking help, baggage tracking, or raising a complaint — here are the main contact methods:
| Service | Link |
|---|---|
| General Contact Page | Contact Us |
| Frequently Asked Questions | FAQs |
| Submit a Complaint or Concern | Raise a Concern |
| Customer Support Hub | Customer Support |
Toll-Free Phone: (888) 634-1407
Mailing Address:
Airlines House, 113 Gurudwara Rakabganj Road, New Delhi, India 110 001
Booking and Travel Management
Here are quick links to help you manage every step of your travel:
| Need Help With… | Link |
|---|---|
| Search Flights | Search Flights |
| Manage Your Booking | Manage Booking |
| Check-in Online | Check-in Online |
| Check Flight Status | Flight Status |
| Track Lost Baggage | Track Your Bags |
| Request a Refund | Request Refund |
For more tips on how to deal with delays, baggage issues, or unresponsive support teams, check this helpful blog:
How Customers Can Deal With Customer Service
Corporate and Group Travel
Air India offers dedicated services for business and large group travel. You can explore the following:
| Travel Type | Link |
|---|---|
| SME & Corporate Travel | SME & Corporate Travel |
| Group Bookings | Group Booking |
Offers, Gift Cards, and E-Store
Looking to gift someone or grab a deal for yourself? Air India offers a few services to enhance your travel:
| Feature | Link |
|---|---|
| Gift Cards | Gift Cards |
| Exclusive Discounts | Exclusive Deals |
| Buy Travel Products | E-Store |
Travel Information & Planning
Stay informed and plan better using these official resources:
| Travel Resource | Link |
|---|---|
| Flight Schedule | Flight Schedule |
| Air India Route Map | Route Map |
| Partner Airlines | Partner Airlines |
Loyalty Program – Flying with Benefits
Air India offers a loyalty program for frequent travelers. Here’s how you can benefit:
| Loyalty Feature | Link |
|---|---|
| Join Maharaja Club | Maharaja Club |
| Earn Reward Points | Earn Points |
| Use Your Points | Redeem Points |
How Does Air India Handle Customer Service?
Air India has a responsiveness score of 3 out of 5, which means they handle most complaints reasonably well. However, ticket refund delays are the top complaint. Keeping a paper trail of emails and receipts helps in resolving such issues quickly.
How to Resolve a Problem with Air India
Before you escalate, follow this process:
- Use the Contact Us page or call (888) 634-1407.
- Try submitting a case via Raise a Concern.
- If you don’t get a proper reply, move to the executive contact section below.
- Also, read the customer support strategies for effective communication.
Executive Contacts at Air India
If your issue still isn’t resolved after going through customer service, you can email Air India’s executive team. These contacts are meant for serious, unresolved matters.
| Name | Position | ||
|---|---|---|---|
| Jayaraj Shanmugam | Head, Global Airport Operations | Jayaraj.Shanmugam@airindia.com | |
| Rajesh Dogra | Chief Customer Experience Officer | rajesh.dogra@airindia.com | |
| Klaus Goersch | EVP & Chief Operations Officer | klaus.goersch@airindia.com | |
| Campbell Wilson | CEO & Managing Director | campbell.wilson@airindia.com |
Summary Table: Your Air India Contact Toolkit
| Category | Key Link/Contact |
|---|---|
| General Support | Contact Us |
| FAQs | FAQs |
| Raise Complaint | Raise a Concern |
| Toll-Free Phone | (888) 634-1407 |
| Baggage Help | Track Your Bags |
| Refund Issues | Request Refund |
| Loyalty Club | Maharaja Club |
| Deals & Gifts | Exclusive Deals, Gift Cards |
| Social Media | Facebook, X, LinkedIn |
FAQs Related to Customer Care Service Air India
How can I contact Air India Customer Care?
You can contact Air India customer care via multiple channels:
- Phone: Call Air India customer support at 1860-233-1407 (For domestic queries).
- Email: Reach out via email at care@airindia.in for general inquiries.
- Website: Visit the Air India Contact Page for more details.
How do I make a complaint regarding my flight?
Air India encourages passengers to raise complaints through their customer service department. You can file a complaint through:
- Online Complaint Form: Use the Air India Complaint Form to submit your issue.
- Email: Email them at care@airindia.in with your complaint details.
What should I do if my flight is delayed or canceled?
In case of a flight delay or cancellation, you should:
- Check for Updates: Keep an eye on your flight status via the Air India Flight Status Page.
- Customer Support: Contact customer care at 1860-233-1407 or use the Air India Contact Form.
- Compensation: Air India typically offers compensation for significant delays; check the Air India Terms & Conditions.
Can I modify my Air India booking online?
Yes, you can modify your booking online through the official Air India website:
- Manage Booking: Use the Manage Booking page to make changes to your itinerary, such as date changes, seat selection, or special requests.
- Phone Support: If you need assistance, you can call customer care at 1860-233-1407.
How do I request a refund for a canceled Air India flight?
If your flight has been canceled, you can apply for a refund online:
- Refund Request: Visit the Refund Request Page to apply for a refund.
- Customer Support: Alternatively, you can reach Air India’s customer service at care@airindia.in or 1860-233-1407.
How can I check the status of my refund?
To check the status of your refund, you can:
- Online Tracking: Use the Refund Status Page on Air India’s website.
- Customer Support: Call the Air India customer care at 1860-233-1407 or email care@airindia.in for updates.
What is the process for baggage claim and lost baggage issues?
If your baggage is lost or delayed, you should:
- Report Lost Baggage: Report immediately at the baggage claim desk upon arrival or contact customer care at 1860-233-1407.
- Lost Baggage Form: You can also use the Baggage Claim Form for filing a lost baggage complaint.
- Baggage Tracking: Track your lost baggage through the Baggage Tracing Page.
How can I contact Air India regarding special assistance?
If you require special assistance, such as for a disability or medical needs:
- Special Assistance Request: Use the Special Assistance Request Form.
- Phone Support: You can also call customer care at 1860-233-1407 for guidance and assistance.
Does Air India have a frequent flyer program?
Yes, Air India offers a frequent flyer program called Flying Returns. To get more information:
Visit the Flying Returns page to learn about membership, earning miles, and redemption options.
How do I check in for my flight with Air India?
You can check in for your flight online or at the airport:
- Online Check-in: Visit the Air India Check-in page to check in before your flight.
- Airport Check-in: Arrive at the airport well in advance to check in with the Air India counters.