By Muneeb Siddiqui
Air India Customer Services Contact
Air India, officially known as Air India Limited, is the national carrier of India, offering both domestic and international flights.
Contents
- How to Contact Air India
- Air India Customer Service Responsiveness
- Common Customer Issues
- How to Resolve a Problem with Air India
- Air India Mailing Address
- Social Media Channels
- Air India Executive Customer Service Contacts
- Quick Overview
- FAQs Related to Customer Care Service Air India
- How can I contact Air India Customer Care?
- How do I make a complaint regarding my flight?
- What should I do if my flight is delayed or canceled?
- Can I modify my Air India booking online?
- How do I request a refund for a canceled Air India flight?
- How can I check the status of my refund?
- What is the process for baggage claim and lost baggage issues?
- How can I contact Air India regarding special assistance?
- Does Air India have a frequent flyer program?
- How do I check in for my flight with Air India?
How to Contact Air India
- Toll-Free Number: (888) 634-1407 – Call this number for booking, cancellations, refunds, and general inquiries.
- Website: Air India Official Website – Access booking management, flight details, and customer support.
Air India Customer Service Responsiveness
Air India’s responsiveness rating is 3/5, meaning it generally addresses customer complaints, though response times may vary.
Common Customer Issues
The most frequent complaint received by Air India is related to ticket refunds. Customers facing refund delays are advised to check their booking details on the Refund Portal.
How to Resolve a Problem with Air India
If you face any issues, follow these steps:
- Contact customer service using the toll-free number or website.
- For unresolved issues, escalate to the executive contact listed below.
- If further assistance is needed, consider submitting a formal complaint through Air India’s Customer Support Page.
Air India Mailing Address
Airlines House
113 Gurudwara Rakabganj Road
New Delhi, India 110 001
Social Media Channels
- Facebook – Follow for updates and direct messaging.
- X (Twitter) – Reach out for quick responses to concerns.
- LinkedIn – Connect with Air India’s official profile.
Air India Executive Customer Service Contacts
| Name | Position | |
|---|---|---|
| Jayaraj Shanmugam | Head Global Airport Operations | Jayaraj.Shanmugam@airindia.com |
| Rajesh Dogra | Chief Customer Experience Officer | rajesh.dogra@airindia.com |
| Klaus Goersch | Executive VP & Chief Operations Officer | klaus.goersch@airindia.com |
| Campbell Wilson | CEO & Managing Director | campbell.wilson@airindia.com |
Quick Overview
| Contact Type | Details |
|---|---|
| Customer Care Numbers (India) | +91 116 932 9333 +91 116 932 9999 |
| Global Contact Centers | USA & Canada: +1-888-634-1407 UK: +44-800-048-9254 Australia: +61-3-701-98270 France: +33-1-874-06644 Germany: +49-692-551-1337 Singapore: +65-800-101-4016 |
| Customer Support Portal | Submit queries or feedback |
| Social Media Pages | Facebook: Air India Facebook Page X (formerly Twitter): Air India Twitter Profile Instagram: Air India Instagram Profile LinkedIn: Air India LinkedIn Profile YouTube: Air India YouTube Channel |
| Email Addresses for Frequent Flyer Program (FFP) Members | General Queries: flyingreturn.base@airindia.in Missing Miles on Air India: airindia.retros@airindia.in Missing Miles on Star Partners: star.retros@airindia.in Silver Edge Members: silver.edge@airindia.in Golden Edge Members: golden.edge@airindia.in The Maharajah Club Members: maharajah.club@airindia.in |
| City Offices (India) | Mumbai: AWFIS, One International Center, 8th Floor, Tower 1, Senapati Bapat Marg, Dadar (West), Prabhadevi, Mumbai Goa: AIL, Dempo House, Ground Floor, Campal, Dr. Dayanand Bandodkar Marg, Panjim, Goa 403001 Kolkata: Godrej Genesis, Unit-603, Street No. 18, Block EP&GP, Sector V, Bidhannagar, Kolkata, West Bengal-700091 Guwahati: Airlines House, Dr. R.P. Road, Ganesh Guri, Charali, Guwahati-781006, Assam Delhi: Air India Reservation Office, Sri Aurobindo Marg Road, Near Jor Bagh Metro Station Gate No. 3, Safdarjung Airport, New Delhi-110003 Chennai: Air India 8th Floor, Indiqube Arihant Viceroy, Old No. 25, New No. 22 Sardar Patel Road, Little Mount, Guindy, Chennai-600032 Bengaluru: BLOCK-F, K, JC Rd, Opp. LIC Head Office, Town Hall, Bengaluru, Karnataka 560002 |
| City Offices (International) | Dubai: Dar Al Salam Building, Near Salahudeen Metro Station, Salahudheen St., Deira, Dubai, UAE London: 11th Floor, Great West House, Great West Road, Brentford, Middlesex, TW8 9DF, UK New York: 570 Lexington Avenue, 15th Floor, New York, NY 10022, USA Sydney: Operating from SYD Airport Office, Australia Singapore: 3 Coleman Street #03-07/08, Peninsula Shopping Centre, Singapore 179804 |
FAQs Related to Customer Care Service Air India
How can I contact Air India Customer Care?
You can contact Air India customer care via multiple channels:
- Phone: Call Air India customer support at 1860-233-1407 (For domestic queries).
- Email: Reach out via email at care@airindia.in for general inquiries.
- Website: Visit the Air India Contact Page for more details.
How do I make a complaint regarding my flight?
Air India encourages passengers to raise complaints through their customer service department. You can file a complaint through:
- Online Complaint Form: Use the Air India Complaint Form to submit your issue.
- Email: Email them at care@airindia.in with your complaint details.
What should I do if my flight is delayed or canceled?
In case of a flight delay or cancellation, you should:
- Check for Updates: Keep an eye on your flight status via the Air India Flight Status Page.
- Customer Support: Contact customer care at 1860-233-1407 or use the Air India Contact Form.
- Compensation: Air India typically offers compensation for significant delays; check the Air India Terms & Conditions.
Can I modify my Air India booking online?
Yes, you can modify your booking online through the official Air India website:
- Manage Booking: Use the Manage Booking page to make changes to your itinerary, such as date changes, seat selection, or special requests.
- Phone Support: If you need assistance, you can call customer care at 1860-233-1407.
How do I request a refund for a canceled Air India flight?
If your flight has been canceled, you can apply for a refund online:
- Refund Request: Visit the Refund Request Page to apply for a refund.
- Customer Support: Alternatively, you can reach Air India’s customer service at care@airindia.in or 1860-233-1407.
How can I check the status of my refund?
To check the status of your refund, you can:
- Online Tracking: Use the Refund Status Page on Air India’s website.
- Customer Support: Call the Air India customer care at 1860-233-1407 or email care@airindia.in for updates.
What is the process for baggage claim and lost baggage issues?
If your baggage is lost or delayed, you should:
- Report Lost Baggage: Report immediately at the baggage claim desk upon arrival or contact customer care at 1860-233-1407.
- Lost Baggage Form: You can also use the Baggage Claim Form for filing a lost baggage complaint.
- Baggage Tracking: Track your lost baggage through the Baggage Tracing Page.
How can I contact Air India regarding special assistance?
If you require special assistance, such as for a disability or medical needs:
- Special Assistance Request: Use the Special Assistance Request Form.
- Phone Support: You can also call customer care at 1860-233-1407 for guidance and assistance.
Does Air India have a frequent flyer program?
Yes, Air India offers a frequent flyer program called Flying Returns. To get more information:
Visit the Flying Returns page to learn about membership, earning miles, and redemption options.
How do I check in for my flight with Air India?
You can check in for your flight online or at the airport:
- Online Check-in: Visit the Air India Check-in page to check in before your flight.
- Airport Check-in: Arrive at the airport well in advance to check in with the Air India counters.