Air France Customer Services Contact

Air France, based in Tremblay-en-France, is the French flag carrier and part of the Air France-KLM Group. It operates a global network, offering both passenger and cargo services. For more information, visit the Air France Wikipedia page.

How to Reach a Person at Air France

• Toll-free: (800) 237-2747 – Call this number to speak with an Air France representative for inquiries related to bookings, flight changes, or other customer service concerns.}
• Contact Form: Use the online contact form for inquiries and assistance.

Air France Customer Service Policies

Air France provides assistance for booking modifications, special needs services, lost luggage, and flight disruptions. Customer service is available via phone, email, and social media. Response times may vary based on the method used and the volume of inquiries.

Customer Service Response Times

Contact Method	Response Time
Phone Support	Varies; busiest on Tuesdays, shortest on Sundays. Available 8 AM – 11 PM ET, 7 days a week.
Email Support	Typically responds within 24 hours. Delays may occur during peak seasons.
Social Media	Responses range from a few hours to a day. Best for quick inquiries.
WhatsApp & Messenger	Immediate responses via virtual assistant, available 24/7.

How to Resolve a Problem with Air France

If you have an issue with Air France, follow these steps:

• First, contact customer service through phone, email, or social media.
• If unresolved, escalate the issue using the executive contact information provided below.
• If you still need help, consider contacting consumer advocacy groups.

Mailing Address

45 rue de Paris, 95747 Roissy, Charles de Gaulle Cedex, France

Air France Loyalty Program – Flying Blue

Join Flying Blue to earn miles, access exclusive airport lounges, enjoy extra baggage allowance, and receive cabin upgrades. You can sign up through the Air France website or mobile app.

Social Media Channels

• Facebook – Message for general inquiries and updates.
• X (Twitter) – Contact for real-time flight updates and quick responses.
• Instagram – Follow for travel inspiration and promotional content.

Executive Customer Service Contacts

Name	Position	Email
Alexandre Boissy	Executive VP & Corporate Secretary	alexandre.boissy@airfrance.fr
Catherine Villar	Executive VP In-Flight Services	catherine.villar@airfrance.fr
Anne Rigail	Chief Executive	anne.rigail@airfrance.fr

Customer Service:

• Contact Us Page: Air France Contact Us
• Refund Requests: Request a Refund
• Claims Submission: Submit a Claim

Social Media Channels:

• WhatsApp: Accessible via the Support Page
• Messenger: Accessible via the Support Page

Additional Services:

• Group Travel Inquiries: Contact details provided in the Group Travel Section
• BlueBiz Program (Corporate Loyalty): For French accounts, email at mail.bluebiz.fr@airfrance.fr; for other countries, visit BlueBiz

For more information, visit the Air France USA Homepage.

Frequently Asked Questions about Air France Customer Service

1. What are Air France’s customer service policies?

Air France is committed to offering the lowest fares available, notifying customers of known delays, cancellations, and diversions, and delivering baggage on time. For detailed information, please refer to their Customer Commitment.

2. How does Air France protect my personal data?

Air France processes your data in accordance with EU data protection rules and other applicable privacy legislation to protect it from unauthorized access and ensure the security of data transfers. More details can be found in their Privacy Policy.

3. What are Air France’s liability rules?

Air France has no financial limits to liability for passenger injuries or death. For damages up to 151,880 Special Drawing Rights (SDRs), the airline cannot contest claims for compensation. Detailed information is available in their Air Carrier Liability notice.

4. Where can I find Air France’s legal information?

All legal information, including terms and conditions, privacy policy, and legal notices, can be found on Air France’s Legal Notices page.

5. How can I contact Air France customer service?

You can reach Air France customer service through various channels, including phone, email, and social media. Detailed contact information is available on their Contact Us page.

6. What is Air France’s refund and compensation policy?

If you encounter issues during your trip or wish to cancel your booking, you may be eligible for refunds or compensation. For more information, visit Air France’s Refunds, Vouchers, and Compensation page.

7. What are the general conditions of carriage for Air France?

When booking a flight with Air France, you agree to their General Conditions of Carriage for both passengers and baggage. These conditions are detailed in their General Conditions of Carriage.

8. How can I modify or cancel my Air France booking?

You can modify or cancel your booking depending on the fare conditions of your ticket. To view your ticket conditions and make changes, go to My Bookings.

9. What are Air France’s policies regarding passenger rights?

Air France outlines passenger rights in cases of cancellations, delays, denied boarding, and downgrading. For more details, refer to their Passenger Rights page.

10. How can I join Air France’s Flying Blue loyalty program?

You can join Air France’s Flying Blue program to earn miles and enjoy various benefits. The general terms and conditions are available on their Flying Blue Terms and Conditions page.