Air China Customer Services Contact
- Air China Customer Service Information
- FAQs
- 1. How can I reach Air China’s customer service?
- 2. Does Air China offer refunds?
- 3. How can I verify my Air China flight status?
- 4. Do Air China staff speak English?
- 5. Does Air China provide baggage services?
- 6. Does Air China offer television screens?
- 7. Are Air China and China Airlines the same?
- 8. What are the procedures if Air China cancels flights?
- 9. Can I receive a refund if I cancel my Air China flight?
- 10. Does Air China provide meals?
- 11. Is Wi-Fi available on Air China flights?
- 12. What travel documents do I need for my Air China flight?
Air China Customer Service Information
Air China is the national airline of China, offering flights to various destinations worldwide. For any inquiries or assistance, you can reach out to their customer service through the following channels:
Global Customer Service Hotline
For general inquiries and assistance, you can contact the global customer service hotline:
- Phone: +86-10-95583
For more information, visit the Air China Call Center page.
Regional Contact Information
Air China has offices in various regions to assist customers. Below is a table with contact details for different regions:
| Region | Contact Number |
|---|---|
| United Arab Emirates | 800035704517 |
| Australia | 001-800860999 |
| South Korea (Dacom) | 002-80086100999 |
| South Korea (Other) | 001-80086100999 |
| Canada | 00-18008828122 |
| United States | 00-18008828122 |
| Europe | +80086100999 |
| Japan (NTT) | 0570-0-95583 |
| Thailand | 001-80086100999 |
| Taiwan, China | 00-80086100999 |
| Hong Kong, China (PCCW) | 006-80086100999 |
| Hong Kong, China (Other) | 001-80086100999 |
| Singapore | 001-80086100999 |
| India | 0008000501566 |
| Spain | +34800000099 |
| Other Regions | 8610-95583 |
For more details, visit the Air China Global Contact Numbers page.
North America Offices
For assistance in North America, you can contact the following offices:
- North America Call Center
- Email: customer.relations@airchina.us
- Phone: +1-310-322-1133
- Los Angeles Sales Office
- Address: 2131 E. Maple Ave., El Segundo, CA 90245
- Phone: +1-310-615-3888
- Fax: +1-310-615-3899
- New York Sales Office
- Address: 350 Fifth Ave., Suite 6905, New York, NY 10118
- Phone: +1-212-371-9898
- Fax: +1-212-371-9810
For more details, visit the Air China Offices page.
Air China Social Media
Stay updated with the latest news, promotions, and customer service updates by following Air China on:
Air China Executive Contacts
| Name | Position | |
|---|---|---|
| Wang Xiaokang | Vice President | wang.xiaokang@airchina.us |
| Feng Gang | Vice President | feng.gang@airchina.us |
| Song Zhiyong | Chief Executive Officer | song.zhiyong@airchina.us |
For additional assistance, visit the Air China Contact Us page.
FAQs
1. How can I reach Air China’s customer service?
You can contact Air China’s customer service through their Contact Us page. Additionally, for inquiries related to the PhoenixMiles program, you can visit their PhoenixMiles Contact Center.
2. Does Air China offer refunds?
Yes, Air China provides refunds under certain conditions. For detailed information on refund policies, please refer to their Frequently Asked Questions.
3. How can I verify my Air China flight status?
You can check your flight status through Air China’s Flight Status page.
4. Do Air China staff speak English?
Yes, Air China staff are trained to assist passengers in English.
5. Does Air China provide baggage services?
Yes, Air China offers comprehensive baggage services. For detailed information on baggage policies, please visit their Baggage Information page.
6. Does Air China offer television screens?
Air China provides in-flight entertainment, including personal television screens, on select flights. For more details, please refer to their In-Flight Entertainment page.
7. Are Air China and China Airlines the same?
No, Air China and China Airlines are separate entities. Air China is the flag carrier of the People’s Republic of China, while China Airlines is the national carrier of Taiwan.
8. What are the procedures if Air China cancels flights?
In the event of a flight cancellation, Air China will notify passengers and provide options such as rebooking or refunds. For detailed procedures, please consult their Notice to Passengers.
9. Can I receive a refund if I cancel my Air China flight?
Refund eligibility depends on the ticket type and fare conditions. For specific information, please refer to Air China’s Refund Policy.
10. Does Air China provide meals?
Yes, Air China offers in-flight meals. For more information, please visit their In-Flight Services page.
11. Is Wi-Fi available on Air China flights?
Air China offers Wi-Fi services on select flights. For availability and details, please check their In-Flight Wi-Fi page.
12. What travel documents do I need for my Air China flight?
Required travel documents vary based on your destination. For specific information, please consult Air China’s Travel Document Requirements.