Air Canada is the national airline of Canada, with its headquarters in Montreal and its main hub at Toronto Pearson International Airport. Whether you’re booking a flight, managing a trip, or resolving an issue, this guide will help you contact the right people at the right time—and get the help you need.
Reach the Right Department at Air Canada
It’s frustrating to search for the right phone number or contact. So here’s a complete list of the most up-to-date Air Canada contact options, including official numbers from their website:
General Reservations & Phone Support
| Department/Need | Contact Info | Notes |
|---|---|---|
| Reservations (Canada & U.S.) | 1-888-247-2262 | Toll-free |
| International Calls | Refer to Air Canada’s international contact page | For country-specific numbers |
| Website Accessibility | 1-844-347-4268 | Toll-free |
| Password Help | 1-866-689-8080 / 1-902-367-8445 | Charges may apply for non-toll-free |
| Accounting Support | (204) 941-2973 | |
| Accounting Fax | (204) 941-2803 | |
| Accounting Email | financeweb@aircanada.ca |
Email Support
Air Canada no longer accepts direct complaints via email for general issues. Instead, use the official webform linked below:
- Customer Feedback: Submit via email web form
- Media Inquiries: media@aircanada.ca
For collaborations: media request form
Customer Service Response Times
Depending on how you contact them and how busy they are, Air Canada’s response can vary. Here’s what most people experience:
| Channel | Response Time |
|---|---|
| Phone Support | Usually 1–30 minutes. During high volumes, it may take longer. |
| Social Media | A few hours to 1 day |
| Web Form or Email | Typically several business days |
Their service hours for phone support are:
- Monday to Friday: 6 AM – 10 PM (Eastern Time)
- Saturday and Sunday: 6 AM – 8 PM (Eastern Time)
Official Social Media Channels
Always make sure you’re interacting with Air Canada’s verified accounts to avoid scams:
- Twitter: @AirCanada
- Facebook: Air Canada
- Instagram: @AirCanada
- LinkedIn: Air Canada
- TikTok: @AirCanada
- YouTube: Air Canada
Loyalty Program: Aeroplan
Air Canada’s loyalty program, Aeroplan, offers points, perks, and travel upgrades. Here’s what you get:
- Use points for flights (starting at 6,000 points) with Air Canada and 45+ partner airlines.
- No blackout dates on reward travel.
- Discounts on hotel and car rentals.
- Free in-flight texting.
- Aeroplan tools: Use the Points Predictor Tool to estimate rewards.
Bonus for Chase Cardholders
- 3x points on groceries, dining, and Air Canada purchases.
- “Pay Yourself Back” for travel-related expenses.
- Automatic 25K Elite Status for new cardholders.
Elite Member Perks
- Free checked baggage
- Access to Maple Leaf Lounges
- Complimentary upgrades
Mailing Addresses
For those who prefer traditional methods or need to send documents:
| Department | Mailing Address |
|---|---|
| Customer Relations | Air Canada – Customer Relations, PO Box 64239, RPO Thorncliffe – Calgary, AB, T2K 6J7, Canada |
| Refund Requests | Air Canada – Refunds, P.O. Box 6475, Winnipeg, Manitoba, R3C 3V2, Canada |
Executive Contacts at Air Canada
If your issue hasn’t been resolved through normal channels, it may be time to escalate. You can reach out to Air Canada’s executives—but first, try all other options, including the official Customer Support Page.
| Name | Title | ||
|---|---|---|---|
| Keith Wallis | Managing Director, Customer Digital and Distribution | keith.wallis@aircanada.ca | |
| Anthony Doyle | VP, Customer Contact Centres | anthony.doyle@aircanada.ca | |
| Sebastian Cosgrove | Director, Global Customer Service | sebastian.cosgrove@aircanada.ca | |
| Tom Stevens | VP, Canadian Airports & Experience Strategy | tom.stevens@aircanada.ca | |
| Craig Landry | Executive VP & COO | craig.landry@aircanada.ca | |
| Michael Rousseau | President & CEO | michael.rousseau@aircanada.ca | – |
| Angie Saisanas | Executive Assistant to the CEO | angie.saisanas@aircanada.ca |
Other Helpful Links
Here are additional resources to save time:
- Customer Support Page
- Frequently Asked Questions (FAQ)
- Self-Serve Tools: Manage Bookings, Check-in, Flight Status
- Community Engagement & Sponsorships
- Fraud Prevention Guide
Final Tip
No matter how stressful your situation is, there’s always a way forward. Be calm, document everything, and try proven methods to resolve your customer service issues before escalating.
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FAQs: Air Canada Customer Care Services
1. How can I purchase Air Canada tickets?
You can buy tickets directly from Air Canada’s official website, aircanada.com, which often offers the lowest prices. Alternatively, you can contact Air Canada’s customer service or consult a travel agent for assistance.
2. How do I change or cancel my flight online?
To modify or cancel your booking, it’s recommended to return to your original booking source. For more details, visit Air Canada’s Manage My Booking.
3. What is Air Canada Rouge?
Air Canada Rouge is Air Canada’s leisure airline, offering affordable flights to various destinations. For more information, check out the Air Canada Rouge.
How do I enroll in the Air Canada for Business program?
Businesses can enroll in the Air Canada for Business program by visiting aircanada.com/forbusiness and completing the enrollment form. Ensure you have your company’s registration details and the information of the designated Program Administrator.
What are the benefits of upgrading to Air Canada Signature Class?
Upgrading to Air Canada Signature Class offers a premium travel experience, including lie-flat beds, enhanced dining, and exclusive onboard services. Detailed information is available in the AC Bid Upgrade.
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