Air Canada Customer Services Contact
Air Canada Customer Service Contacts
Air Canada is the flag carrier of Canada. Its corporate headquarters is in Montreal, and its largest hub is at Toronto Pearson International Airport.
How to Contact Air Canada
| Contact Method | Details |
|---|---|
| Customer Service | (866) 529-2079 |
| International | +1-514-393-3333 |
| Website | aircanada.com |
Responsiveness Rating
Air Canada has a responsiveness rating of 3/5. Customer service experiences vary—some users report quick and helpful responses, while others experience delays.
Customer Service Response Times
- Phone Support: Response time varies from 1 to 30 minutes. Available Monday to Friday (6 AM – 10 PM), Saturday and Sunday (6 AM – 8 PM) Eastern Time.
- Social Media: Responses range from a few hours to a day, depending on the complexity of the inquiry. Active on Facebook, X, LinkedIn, Instagram, TikTok, and YouTube.
How to Resolve an Issue with Air Canada
Check out Air Canada’s official help page to resolve issues. If needed, you can escalate your concern using executive contact details below.
Mailing Addresses
- Customer Relations: PO Box 64239, RPO Thorncliffe – Calgary, AB, T2K 6J7, Canada
- Refunds: P.O. Box 6475, Winnipeg, Manitoba, R3C 3V2, Canada
Air Canada Loyalty Program: Aeroplan
Join Aeroplan to earn and redeem points for flights and other travel perks:
- Redeem points for flights on Air Canada and 45+ partner airlines.
- Access exclusive hotel and car rental discounts.
- Free in-flight texting.
- Elite Status members receive perks like free checked bags and cabin upgrades.
Executive Customer Service Contacts
| Name | Position | |
|---|---|---|
| Keith Wallis | Managing Director Customer Digital and Distribution | keith.wallis@aircanada.ca |
| Anthony Doyle | Vice President Customer Contact Centres | anthony.doyle@aircanada.ca |
| Sebastian Cosgrove | Director, Global Customer Service | sebastian.cosgrove@aircanada.ca |
| Tom Stevens | Vice President Canadian Airports and Customer Experience Strategy | tom.stevens@aircanada.ca |
| Craig Landry | Executive Vice President and Chief Operating Officer | craig.landry@aircanada.ca |
| Michael Rousseau | Chief Executive Officer | michael.rousseau@aircanada.ca |
| Angie Saisanas | Executive Assistant, Office of the President | angie.saisanas@aircanada.ca |
FAQs: Air Canada Customer Care Services
1. How can I purchase Air Canada tickets?
You can buy tickets directly from Air Canada’s official website, aircanada.com, which often offers the lowest prices. Alternatively, you can contact Air Canada’s customer service or consult a travel agent for assistance.
2. How do I change or cancel my flight online?
To modify or cancel your booking, it’s recommended to return to your original booking source. For more details, visit Air Canada’s Manage My Booking.
3. What is Air Canada Rouge?
Air Canada Rouge is Air Canada’s leisure airline, offering affordable flights to various destinations. For more information, check out the Air Canada Rouge.
How do I enroll in the Air Canada for Business program?
Businesses can enroll in the Air Canada for Business program by visiting aircanada.com/forbusiness and completing the enrollment form. Ensure you have your company’s registration details and the information of the designated Program Administrator.
What are the benefits of upgrading to Air Canada Signature Class?
Upgrading to Air Canada Signature Class offers a premium travel experience, including lie-flat beds, enhanced dining, and exclusive onboard services. Detailed information is available in the AC Bid Upgrade.