Afterpay Customer Service Contacts
Afterpay is a buy now, pay later (BNPL) service that lets customers purchase items immediately and split payments into four interest-free installments.
- How to Contact Afterpay Customer Service
- Response Times for Afterpay Support Channels
- How to Solve an Issue with Afterpay
- Afterpay Loyalty and Rewards
- Afterpay Executive Customer Service Contacts
- Follow Afterpay on Social Media
- 1. How does Afterpay help customers?
- What does Afterpay say about your privacy?
- What are Afterpay’s rules?
- What does Afterpay’s installment agreement include?
- Can I reschedule my payment date?
- What self-service options does Afterpay offer?
- Where can I find help with my Afterpay account?
- How do I use Afterpay for the first time?
- How can I access my Afterpay account information?
- What resources are available for retailers using Afterpay?
How to Contact Afterpay Customer Service
| Method | Contact Information | Response Time |
|---|---|---|
| Phone Support | (855) 597-7368 & +1 (855) 289-6014. | 5-30 minutes |
| Email Support | info@afterpay.com | 1-2 business days |
| Website Support | Afterpay.com | Immediate (Live Chat) |
| In-App Chat | Available in Afterpay mobile app | 24-48 hours |
| Social Media | Facebook, X, Instagram | 24-72 hours |
| Mailing Address | PO Box 328, San Francisco, CA 94104-0328 | – |
Response Times for Afterpay Support Channels
1. Afterpay Phone Number
(Tel: 855-597-7368) OR (Tel: +1 (855) 289-6014)
- Fastest way to get a response.
- Typical wait time: 5-15 minutes during regular hours.
- During peak times, expect a 20-30 minute wait.
2. Email Support (info@afterpay.com)
- Responses typically arrive within 1-2 business days.
- If your request is urgent, phone or live chat is recommended.
3. In-App Chat (Mobile App)
- Automated responses first, but you can reach a live agent for complex issues.
- Replies usually take 24-48 hours.
4. Social Media Support (Facebook, X, Instagram)
- Response time: 24-72 hours.
- Direct messaging is usually faster than public comments.
- Twitter/X mentions might take 1-3 days.
5. Live Chat (Website)
- Fastest option for basic inquiries.
- Immediate replies for simple questions.
- More complex problems may take 5-15 minutes to be addressed.
How to Solve an Issue with Afterpay
If you’re facing customer service trouble, try these steps before contacting a manager:
- Use self-help tools – Check the FAQ section on Afterpay’s website.
- Reach out via multiple channels – If one method is slow, try another (phone, email, social media).
- Provide detailed information – Clearly explain your issue, including order numbers and screenshots if necessary.
If these steps don’t work, check out how customers can deal with customer service for more expert advice.
Afterpay Loyalty and Rewards
- No formal loyalty program.
- Offers Afterpay Day discounts and occasional promotions.
- Referral Program – Earn rewards by inviting friends to use Afterpay.
Afterpay Executive Customer Service Contacts
| Contact Person | Position | Address | |
| Michael Ryan | Vice President | Michael@afterpay.com.au | 406 Collins Street, Melbourne, Victoria 3000 |
| Alanna Gregory | Growth Marketing Leader | Alanna@afterpay.com.au | 406 Collins Street, Melbourne, Victoria 3000 |
| Anthony Eisen | Chief Executive | Anthony@afterpay.com.au | 406 Collins Street, Melbourne, Victoria 3000 |
Follow Afterpay on Social Media
For any corrections or updates to Afterpay’s contact details, please report any errors.
1. How does Afterpay help customers?
Afterpay is committed to providing excellent customer service by offering various support channels, including a comprehensive Help Center and dedicated resources for retailers through Afterpay Access.
What does Afterpay say about your privacy?
Afterpay has a privacy policy. This tells you how they collect, use, and keep your personal information safe. You can read the whole thing on their website.
What are Afterpay’s rules?
The terms of service describe the conditions for using Afterpay’s services, including eligibility criteria, payment schedules, and user responsibilities. For detailed information, refer to Afterpay’s Terms of Service.
What does Afterpay’s installment agreement include?
The installment agreement specifies the terms of your payment plan, including the number of installments, payment amounts, and due dates. It also outlines your authorization for Afterpay to process these payments. You can view the agreement here.
Can I reschedule my payment date?
Yes, Afterpay allows you to reschedule certain payments. However, the first and last payments cannot be rescheduled via the self-service feature. If you need assistance with these, please contact Afterpay through the mobile app. More details are available in this Help Center article.
What self-service options does Afterpay offer?
Afterpay provides several self-service options through its Help Center, including managing orders, payments, account details, and accessing support resources.
Where can I find help with my Afterpay account?
For assistance with your Afterpay account, visit the Help Center, which offers resources on returns, payments, account access, and more.
How do I use Afterpay for the first time?
Sign up for an account on the Afterpay website.
Browse participating retailers and select Afterpay as your payment method at checkout.
Follow the prompts to complete your purchase
How can I access my Afterpay account information?
You can access your Afterpay account information by logging in through the Afterpay website or the mobile app. If you encounter issues, the Log In / Account Access section in the Help Center provides troubleshooting assistance.
What resources are available for retailers using Afterpay?
Afterpay offers a variety of resources for retailers, including customer service guides, marketing tools, and product updates. These can be accessed through Afterpay Access.