Afterpay Customer Service Contacts

Afterpay is a convenient “buy now, pay later” (BNPL) service that lets you purchase products and pay over time in four interest-free installments. Whether you’re a shopper needing help with your account or a business partner looking for support, knowing how to contact Afterpay effectively can save you time and frustration.

This guide breaks down every possible way to contact Afterpay, how quickly you can expect a reply, and what support channel is best for different types of problems.

Contact & Support: How to Reach Afterpay

Afterpay offers various channels for both customers and merchants. Here’s a breakdown of each:

1. Help Centre for Customers

A great starting point for most issues.

• Visit the Help Centre for FAQs and support articles that cover:
  • Payments
  • Refunds
  • Account access
  • Disputes

2. Message Support

If your problem isn’t resolved via the Help Centre:

• You can message Afterpay via the app or through their online support form:
  • How do I message Afterpay for support?

3. Phone Support / Callback Option

Afterpay doesn’t operate a traditional phone line. Instead, you can request a callback through:

• The Afterpay mobile app
• This support article: How do I call Afterpay

Email Contacts

For specific legal matters:

• Legal Notices (USA): uslegal@afterpay.com
  • As stated in Afterpay’s Terms of Service

4. Merchant Support (for Business Partners)

If you’re a retailer or business working with Afterpay, visit the dedicated Merchant Help Centre.
It offers resources for:

• Integration
• Technical help
• Billing and reconciliation
• Merchant dashboard support

For added business strategies and resources, explore Afterpay Access.

Additional Resource: Submit a Request Form

You can send a request directly for assistance through this form:
Submit a Request

How to Contact Afterpay by Phone

If you prefer speaking with someone directly, Afterpay does offer phone support, but not in the traditional sense. They do not have a general customer service phone line you can call directly and wait on hold. Instead, they provide a callback request system.

Step by Step: How you can contact Afterpay by phone?

1. Use the Mobile App or Help Centre
   Visit the Help Centre or open the Afterpay mobile app.
2. Request a Callback
   After you go through the help prompts and explain your issue, you will see an option to request a callback. Afterpay’s support team will then call you back at the number you provide.
3. When to Use This Option
   This is ideal if:
   • You have an urgent issue such as a blocked account or payment problem.
   • You’ve already messaged them but haven’t received a reply.
   • You need real-time assistance to resolve an issue quickly.
4. Callback Timing
   Most users receive a callback within one business day, though this may vary during peak periods.

👉 For detailed instructions, visit: How do I call Afterpay

Afterpay Mobile Apps

Download the Afterpay app to manage your account, make payments, and message support:

• Google Play Store
• Apple App Store

Social Media Support

Afterpay responds to inquiries via its social media pages, though reply times may vary:

• Facebook
• Twitter
• Instagram

Average response time ranges from 24 to 72 hours, depending on support volume.

Afterpay Support Channels

Quick table comparing response times across Afterpay’s platforms:

Mailing Address (USA)

If you need to send documents or physical correspondence:

Afterpay Mailing Address
PO Box 328
San Francisco, CA 94104-0328
afterpay.com

Executive Contacts (Escalation Only)

Still stuck? If you’ve exhausted regular support and still need help, consider escalating the matter. Contact one of these Afterpay executives:

Before emailing executives, be sure to follow a structured approach. Learn how in this helpful guide:
How Customers Can Deal With Customer Service

Final Thoughts

Afterpay makes it easy to split purchases into four manageable payments, but like any service, you might run into occasional issues. Whether you’re a customer or a merchant, this guide provides everything you need to contact Afterpay through the right channels.

Afterpay Frequently Asked Questions

Can I Change My Payment Date?

Yes, but only once per order. Afterpay allows you to reschedule a payment date for an individual order, as long as:

• The order isn’t overdue.
• It hasn’t already been rescheduled.

To change your payment date:

• Go to the Orders section in the app or website.
• Select the specific order.
• Choose the “Change next payment date” option.

Official FAQ: Can I change my payment date?

What Happens If I Miss a Payment?

If you miss a payment:

• Afterpay pauses your account until the payment is made.
• A late fee may apply:
  • $10 after a missed payment
  • Another $7 if still unpaid 7 days later
• You can still make manual payments to catch up.

Official FAQ: What happens if I miss a payment?

How Do I Close My Afterpay Account?

To close your account:

• You must have no outstanding payments
• No pending orders

Then, submit a closure request via the app or Help Centre.
Official FAQ: How do I close my Afterpay account?

Can I Get a Statement of My Payments?

Yes. Afterpay provides statements via:

• The mobile app (under “Orders”)
• The website under your profile

To download:

• Visit the Orders section
• Select the order to view or download details

Official FAQ: Can I get a statement?

How Do Refunds Work With Afterpay?

If you return a product:

• Afterpay updates your payment plan accordingly
• If you’ve already paid any installments, they’ll be refunded to your original payment method
• Processing times vary by retailer

Official FAQ: How do refunds work?

Can I Use Afterpay Outside the U.S.?

No. Afterpay is region-locked, meaning:

• You can only use it in the country where your account was created
• U.S. accounts must shop with U.S.-based retailers partnered with Afterpay

Official FAQ: Can I use Afterpay overseas?

My Payment Was Taken Twice. What Should I Do?

If you’re charged twice:

• Check if one charge is pending (which may drop off)
• If both charges are final, contact Afterpay support with:
  • Your order number
  • A screenshot of the duplicate charge
• They will investigate and issue a refund if needed

Official FAQ: Why was my payment taken twice?