AeroMexico Customer Service Contact
AeroMexico is Mexico’s main airline, based in Mexico City. It provides flights within Mexico and to international destinations.
Contact AeroMexico
- Customer Service: +52-55-9132-4000
- Toll-Free (U.S. & Canada): 1-800-237-6639
- WhatsApp: +52-55-1102-9123 (Available 24/7)
- Email Support: customerrelations@aeromexico.com
- Website: Aeromexico.com
Support Services
- Flight Changes & Refunds: Call customer service or email customerrelations@aeromexico.com.
- Baggage Issues: Contact general support via phone or WhatsApp.
- Special Assistance: Notify AeroMexico at least 48 hours before your flight via phone or WhatsApp.
- Group Bookings (U.S. & Canada): Call 1-800-800-9999.
- Travel Agencies (U.S. & Canada): Call 1-877-262-0455.
Response Times
- Phone Support: Usually 5-15 minutes, faster in the morning or late evening.
- Email Support: Takes 24-48 hours. Complex issues like refunds may take longer.
- Social Media: Replies on X within 1-2 hours, Facebook responses take a few hours.
- Live Chat: Available from 8 AM – 11 PM PST via Aeromexico’s Contact Page.
Company Policies
Mailing Address
Head Office:
Paseo de la Reforma 445, Mexico City, D.F., Col. Cuauhtémoc, Mexico 06500
Social Media
Executive Contacts
- Primary Contact: Andres Castañeda, Chief Customer and Digital Officer – acastaneda@aeromexico.com, Phone: +52-55-5133-4000
- CEO: Andres Conesa Labastida – aclabastida@aeromexico.com, Phone: +52-55-9132-4000
Frequently Asked Questions
What is AeroMexico’s US address?
AeroMexico’s US office is located at 655 3rd Ave, New York, NY 10017. For more details, visit the official website.
How can I contact AeroMexico customer service?
You can contact AeroMexico via the following methods:
- Phone (Mexico): +52-55-9132-4000
- Toll-Free (US & Canada): 1-800-237-6639
- WhatsApp: +52-55-1102-9123
- Email: customerrelations@aeromexico.com
- Visit the official website for live chat and more options.
What are AeroMexico’s customer service hours?
AeroMexico’s customer service operates 24/7 via phone and WhatsApp. Live chat support is available from 8 AM – 11 PM PST. Visit the official website for more information.
How do I cancel my ticket?
To cancel your ticket, visit the Manage Booking section on the official website or call customer service at 1-800-237-6639. Cancellation fees may apply depending on your fare type.