AeroMexico is Mexico’s national airline, proudly headquartered in Mexico City. Known for its extensive network and customer-first approach, AeroMexico offers many easy ways to reach its service teams.
- Quick Table Summary of FAQs
- How to Reach a Person at AeroMexico
- AeroMexico Responsiveness Rating
- How to Contact AeroMexico (In Detail)
- AeroMexico Customer Service Response Times
- AeroMexico Loyalty Program
- AeroMexico Policies
- AeroMexico Corporate Office Addresses
- AeroMexico Executive Customer Service Contacts
- Final Thoughts
- 1. How can I check the status of my AeroMexico flight?
- 2. How do I request a refund for a canceled AeroMexico flight?
- 3. How can I change or modify an existing booking with AeroMexico?
- 4. What should I do if my baggage is lost or delayed with AeroMexico?
- 5. How do I claim missing Aeromexico Rewards Points?
- 6. How can I book group travel with AeroMexico?
- 7. Where can I find information about traveling with pets on AeroMexico flights?
- 8. What is AeroMexico’s policy for unaccompanied minors?
- 9. How can I request special assistance services at AeroMexico (wheelchair, medical, etc.)?
- 10. Where can I find AeroMexico’s COVID-19 travel updates and policies?
Quick Table Summary of FAQs
| Topic | Link |
|---|---|
| Flight Status Check | Flight Status |
| Refund Requests | Refunds |
| Manage Booking | Manage Your Trip |
| Lost Baggage | Baggage Services |
| Missing Rewards Points | Rewards Program |
| Group Travel | Group Travel |
| Traveling with Pets | Traveling with Pets |
| Unaccompanied Minors | Unaccompanied Minors |
| Special Assistance Services | Special Services |
| COVID-19 Updates | Travel Requirements |
How to Reach a Person at AeroMexico
| Contact Method | Details |
|---|---|
| Customer Service (Mexico) | +52-55-5133-4000 |
| United States & Canada (Toll-Free) | 1-800-237-6639 |
| Argentina | 0 800 2667 102 |
| Brazil | 0800 891 7512 |
| Honduras | 800 2791 9025 |
| Costa Rica | 0 800 052 1447 |
| Belize | 1800 0162143 |
| Chile | +56 22 599 4378 ext 4 |
| Spain | +34 900 995 282 |
| Fax | +52-55-9132-4979 |
| Customer Relations Email | customerrelations@aeromexico.com |
| Complaints Email | amcomplaint@aeromexico.com |
| Aeromexico Rewards Support | soporte.rewards@aeromexico.com |
| Investor Relations Email | aminvestorrelations@aeromexico.com |
| Main Website | Aeromexico.com |
| Contact Page | Contact Us |
| Rewards Program Info | Aeromexico Rewards |
| Investor Info | Investor Relations |
For a complete list of international contact numbers, please visit the Aeromexico Contact Page.
AeroMexico Responsiveness Rating
AeroMexico scores 3 out of 5 for customer service responsiveness.
How to Contact AeroMexico (In Detail)
1. Phone Support
- Mexico: (55) 5133 4000
- United States & Canada: 1-800-237-6639
- Argentina: 0 800 2667 102
- Brazil: 0800 891 7512
- Honduras: 800 2791 9025
- Costa Rica: 0 800 052 1447
- Belize: 1800 0162143
- Chile: +56 22 599 4378 ext 4
- Spain: +34 900 995 282
For other countries, visit the official Aeromexico Contact Page.
2. Email Support
- customerrelations@aeromexico.com
- amcomplaint@aeromexico.com
- soporte.rewards@aeromexico.com
- aminvestorrelations@aeromexico.com
3. Website and Mobile App
Visit Aeromexico.com to manage bookings, flight info, complaints, and baggage tracking. The Aeromexico mobile app also provides live chat support.
4. Social Media Support
AeroMexico Customer Service Response Times
| Contact Method | Expected Response Time |
|---|---|
| Phone Support | 5 to 15+ minutes |
| Email/Web Form | 24–48 hours (longer during holidays) |
| Social Media (X, Facebook) | 1–2 hours normally |
| Mobile App/Website Chat | Instant for basic inquiries |
| Airport Desk | Immediate support |
| AeroMexico Rewards Support | Faster priority handling |
For faster service, consider using the app or contacting them via Twitter.
Additionally, check out this guide on dealing with customer service to maximize your chances of success.
AeroMexico Loyalty Program
The Aeromexico Rewards program lets you earn points by flying, shopping, staying at partner hotels, and renting cars. You can redeem points for upgrades and free flights.
AeroMexico Policies
AeroMexico Corporate Office Addresses
| Office Type | Address |
|---|---|
| Mexico Headquarters | Paseo de la Reforma 243, Cuauhtémoc, 06500 Mexico City, Mexico |
| U.S. Office | 3663 N. Sam Houston Parkway E., Suite #500, Houston, TX 77032, USA |
AeroMexico Executive Customer Service Contacts
| Position | Name | Phone | |
|---|---|---|---|
| Chief Customer and Digital Officer EVP | Andres Castañeda | acastaneda@aeromexico.com | +52-55-5133-4000 |
| Chief Executive Officer (CEO) | Andres Conesa Labastida | aclabastida@aeromexico.com, aconesa@aeromexico.com | +52-55-9132-4000 (HQ), +52-55-5625-2656 (Direct), +52-55-9197-9687 (Mobile) |
Final Thoughts
AeroMexico offers many ways to support customers, though wait times vary. Use the best channel for your situation, escalate professionally if needed, and always apply smart strategies from this guide on dealing with customer service to get the best results.
Frequently Asked Questions (FAQs) About AeroMexico Customer Service
1. How can I check the status of my AeroMexico flight?
You can easily check the status of your flight by visiting the Flight Status page on AeroMexico’s website. You can also track your flight using the AeroMexico Mobile App.
2. How do I request a refund for a canceled AeroMexico flight?
To request a refund, visit the Refund Request page and submit your information. Refunds depend on your ticket type and fare rules. Learn more under their Contract of Carriage.
3. How can I change or modify an existing booking with AeroMexico?
You can modify your booking online by visiting the Manage Your Trip page. Changes may incur additional charges unless your ticket was flexible.
4. What should I do if my baggage is lost or delayed with AeroMexico?
Report lost or delayed baggage immediately at the airport or online through the Baggage Service page. You will need your baggage claim tag and boarding pass.
5. How do I claim missing Aeromexico Rewards Points?
If you traveled but did not receive your points, log into your AeroMexico Rewards account and submit a missing points request.
6. How can I book group travel with AeroMexico?
If you are traveling with 10 or more passengers, request special group rates through the Group Travel page.
7. Where can I find information about traveling with pets on AeroMexico flights?
AeroMexico allows pets to travel under certain conditions. Find full details on the Traveling with Pets page.
8. What is AeroMexico’s policy for unaccompanied minors?
Children between ages 5 and 14 traveling alone must use AeroMexico’s Unaccompanied Minor Service. See all requirements on the Unaccompanied Minors page.
9. How can I request special assistance services at AeroMexico (wheelchair, medical, etc.)?
If you require special assistance, request it at least 48 hours before your flight through the Special Assistance page.
10. Where can I find AeroMexico’s COVID-19 travel updates and policies?
Stay updated with entry requirements and health measures on the Travel Requirements page.
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