Aeroflot Customer Services Contact

Aeroflot, also known as Russian Airlines, is the main airline of Russia. It flies domestically and internationally and is mostly owned by the Russian government.

Contact Aeroflot

• Main Phone: (424) 351-8510
• Toll-Free: (866) 879-7647
• Customer Service: +7 (495) 223-55-55
• International: +7 (495) 258 4089
• Fax: (424) 351-8710
• Email: aeroflotlax@aeroflot.ru, callcenter@aeroflot.ru
• Website: aeroflot.ru

Response Time

Contact Method	Response Time
Phone Support	Within an hour
Email Support	2-3 business days
Live Chat	Available during working hours
Social Media	A few hours to 1-2 days

Social Media

Aeroflot Loyalty Program

Aeroflot offers a loyalty program called Aeroflot Bonus to reward frequent flyers.

Mailing Address

Moscow Office:
26 VDNH, Moscow, Russia 129090

USA Office:
6033 West Century Boulevard, Suite 760, Los Angeles, CA 90045, USA

Executive Contacts

• Customer Service Head: Mikhail Savarov – msafarov@aeroflot.ru
• Deputy CEO: Vasily Avilov – vavilov@aeroflot.ru
• First Deputy CEO of Operations: Vladimir Antonov – vanotonov@aeroflot.ru
• CEO: Mikhail Poluboyarinov – Mpoluboyarinov@aeroflot.ru

Aeroflot FAQs

What is Aeroflot’s privacy policy?

Aeroflot values customer privacy and handles personal data according to its Privacy Policy. This page provides details on how your information is collected, stored, and used.

What are Aeroflot’s terms and conditions?

Aeroflot’s Terms and Conditions cover ticket policies, cancellations, refunds, and passenger rights. Be sure to review them before booking.

What is Aeroflot’s accessibility statement?

Aeroflot ensures accessible travel for passengers with disabilities. Learn more about its services and assistance by visiting the Accessibility Statement.

How can I manage my Aeroflot booking online?

You can easily manage your booking, change flights, and check-in online through Aeroflot’s official website.

What information can I find on the Aeroflot website regarding baggage allowances and handling lost or damaged baggage?

Aeroflot provides detailed guidelines on baggage allowances, restrictions, and lost baggage claims. Visit Aeroflot’s website for full details.

How can I check the status of my Aeroflot flight?

To check your Aeroflot flight status in real-time, visit the Aeroflot homepage and use the flight status tool.

More Aeroflot FAQs

How can I contact Aeroflot’s customer service?

You can contact Aeroflot through multiple channels:

• Main Phone: (424) 351-8510
• Toll-Free: (866) 879-7647
• Customer Service (Russia): +7 (495) 223-55-55
• International: +7 (495) 258 4089
• Fax: (424) 351-8710
• U.S. Address: 6033 West Century Boulevard, Suite 760, Los Angeles, CA 90045, USA

How do I change my flight on Aeroflot?

You can change your flight with Aeroflot online or by phone:

Online Method:

1. Go to Aeroflot’s website or use the app.
2. Click on ‘My Trips’.
3. Select ‘Change Flight’ and click ‘Edit’.
4. Follow the instructions to modify your flight details.

Phone Method:

1. Call Aeroflot at (424) 351-8510.
2. Provide your booking details.
3. The agent will assist you in changing your flight.

You can rebook for free within 5 days of departure. Conditions may apply based on fare type.

How do I complain about Aeroflot?

If you have a complaint, contact Aeroflot’s customer service:

• Main Phone: (424) 351-8510
• Toll-Free: (866) 879-7647
• Customer Service (Russia): +7 (495) 223-55-55
• International: +7 (495) 258 4089
• Fax: (424) 351-8710
• U.S. Address: 6033 West Century Boulevard, Suite 760, Los Angeles, CA 90045, USA

You can also submit complaints via email or social media.