Aeroflot Customer Services Contact

Aeroflot, also known as Russian Airlines, is the national flag carrier of the Russian Federation. The airline operates domestic and international flights, with the majority of its shares held by the Russian government.

If you need to contact Aeroflot, you have several ways to do it, depending on your location and situation.

How to Reach a Person at Aeroflot

Aeroflot Responsiveness Rating

Aeroflot has a Responsiveness Rating of 3 out of 5. Their service levels may vary during peak seasons or after major flight disruptions.

For a smarter way to solve service issues, refer to this guide on how customers can deal with customer service.

What You Need to Know About Aeroflot Customer Service

Aeroflot’s customer service usually responds within a few hours to a few business days. However, response times vary based on:

• Method of contact (phone, email, chat, etc.)
• Complexity of your inquiry
• Volume of requests (especially during travel peaks)

Aeroflot Customer Service Response Times

Aeroflot Mailing Address

Aeroflot Russian Airlines
1 Arbat Street
119019, Moscow, Russia

Aeroflot Loyalty Program: Aeroflot Bonus

Aeroflot runs a loyalty program called Aeroflot Bonus. Members earn miles for flights and can redeem them for rewards. Learn more at the Aeroflot Bonus Program page.

Aeroflot Social Media Channels

Aeroflot Executive Customer Service Contacts

Simple Flowchart: How to Solve a Problem with Aeroflot

Problem with Aeroflot?
      ↓
Try Self-Help (FAQ / Help Center)
      ↓
If Not Resolved:
      ↓
Call Customer Service
      ↓
If Call Wait Too Long or Issue Not Resolved:
      ↓
Email Customer Support
      ↓
Still No Response?
      ↓
Contact via Live Chat / Social Media
      ↓
If Still Unresolved:
      ↓
Escalate to Executive Team via Email

Final Words

Aeroflot offers a range of customer service options. Whether it’s phone, email, social media, or escalation to executives, you have multiple ways to resolve issues professionally. Always stay organized and polite to get the best results.

For even better success dealing with customer support, check this guide on how customers can deal with customer service.

Frequently Asked Questions (FAQs) About Aeroflot Customer Service

1. How can I check the status of my Aeroflot flight?

You can quickly check the latest status of your flight through the official Flight Status page on Aeroflot’s website. Simply enter your flight number or route to get real-time updates about delays, cancellations, or changes.

2. How do I request a refund for a canceled Aeroflot flight?

If your flight has been canceled or significantly changed, you can apply for a refund through Aeroflot’s Refund Application Form. Be sure to submit your booking reference number and passenger details accurately to avoid delays.

3. How can I change or rebook my Aeroflot ticket?

You can manage your bookings and make changes online by visiting Aeroflot’s Manage My Booking page. Depending on your fare class, change fees or fare differences may apply.

4. How do I register a new Aeroflot Bonus account?

If you want to join Aeroflot’s loyalty program, you can register for free by visiting the Aeroflot Bonus Enrollment Page. As a member, you earn miles every time you fly with Aeroflot or its partners.

5. What should I do if my baggage is delayed or lost?

If your baggage does not arrive, you must immediately report it to the Lost and Found desk at the airport. You can also track and update your delayed baggage report via the Baggage Tracing Portal.

6. How do I make a group booking with Aeroflot?

Aeroflot offers special conditions for group bookings (typically 10 or more passengers). You can request a group booking quote through the Aeroflot Group Booking Request Form.

7. How do I request special meals for my Aeroflot flight?

You can request special meals (vegetarian, diabetic, kosher, halal, etc.) by contacting customer support or directly through the Manage My Booking section after purchasing your ticket. Requests must usually be made at least 36 hours before departure.

8. Where can I find information about Aeroflot’s travel insurance and travel protection options?

You can find information regarding travel insurance options when booking your flight or by visiting the Important Travel Information page on Aeroflot’s website. It is recommended to review travel insurance terms before completing your booking.

9. How can I submit a compliment, suggestion, or feedback to Aeroflot?

You can submit general feedback, suggestions, or even compliments through the Customer Feedback Form.

10. What are Aeroflot’s check-in options?

Passengers can check in online via the Online Check-in page, use airport kiosks, or visit check-in counters. Online check-in usually opens 24 hours before departure.