Aer Lingus is Ireland’s national airline and part of the International Airlines Group (IAG), which also owns British Airways and Iberia.
Whether you need assistance with a booking, have a baggage issue, or require special services, Aer Lingus offers several ways to connect with them worldwide.

This guide will show you all the correct contact details, executive contacts, social media links, and official forms — everything you need to resolve your issue professionally and easily.

How to Reach Aer Lingus Customer Service

Aer Lingus provides 24/7 customer support through the following regional numbers:

You can also use their main contact lines for specific assistance:

If you’re contacting about special assistance, baggage issues, or group bookings, there are dedicated contacts explained further below.

Aer Lingus Responsiveness Rating

Aer Lingus has earned a Responsiveness Rating of 3 out of 5.

This means they generally address customer complaints but may not be as fast or accommodating as top-tier airlines.
To deal with Aer Lingus (or any company’s) customer service challenges smoothly, refer to this professional guide on how customers can deal with customer service.

Important Customer Service Notes

Passenger experiences show that Aer Lingus typically resolves problems but delays can happen:

• One customer was delayed for an entire day.
• Another overpaid for checked baggage and needed a refund.

Starting with official customer service methods usually helps. If those do not work, escalate step-by-step (executive contacts are shared below).

Always stay calm and document every conversation when resolving an issue.

Aer Lingus Mailing Address

If you prefer written communication, send letters to their U.S. office:

Aer Lingus North America Headquarters
300 Jericho Quadrangle
Suite 130
Jericho, NY 11753

Make sure to include your full booking details, contact information, and clear description of your issue.

Aer Lingus Official Email Addresses

Different departments have different emails:

Use the appropriate email for faster and better support.

Executive Customer Service Contacts at Aer Lingus

If normal customer service doesn’t resolve your issue, you can contact Aer Lingus executives directly:

When contacting executives, keep your email professional, include your case number, and summarize all prior contact attempts.

Aer Lingus Social Media Profiles

Aer Lingus is active on all major social platforms:

Always ensure you are interacting with their verified accounts to avoid scams.

Special Assistance & Accessibility Services

Aer Lingus offers dedicated support for passengers needing special assistance:

Passengers needing mobility assistance or other special services should contact Aer Lingus at least 48 hours before departure.

For full details, review their Accessibility Plan.

Baggage Issues

If your bag is delayed, missing, or damaged:

• Contact Aer Lingus customer service using the earlier phone numbers.
• Or visit their Baggage Support Page.

Having your baggage claim number ready will speed up the process.

Live Chat Support

Aer Lingus offers live chat during Irish working hours:

Chat support hours: 7:00 AM to 10:00 PM Irish Time.

Additional Aer Lingus Resources

Final Thoughts

Dealing with airline customer service doesn’t have to be overwhelming.
Start with the appropriate regional numbers or live chat options. Escalate politely when necessary.
And if you’re facing delays in resolution, following this guide on how customers can deal with customer service can give you a major advantage.

Professional persistence — not anger — is the fastest way to solve any airline problem.

Frequently Asked Questions (FAQs) about Aer Lingus Customer Service

1. How can I change or cancel my Aer Lingus booking?

You can modify or cancel your flight booking online through the Manage Trip section on the Aer Lingus website. Depending on your ticket type, change fees and fare differences may apply. Always review the fare rules associated with your ticket before making changes.

2. How do I request a refund from Aer Lingus?

Refund requests must be submitted through the Refund Request Form available on the Aer Lingus website. Refunds are subject to ticket conditions, and service fees may be non-refundable.

3. What happens if my Aer Lingus flight is delayed or canceled?

If your flight is delayed or canceled, Aer Lingus will notify you via SMS or email if contact details were provided during booking. You can also view live updates through the Flight Status page. If your flight is eligible, you may request compensation according to EU261 Passenger Rights.

4. How can I book special assistance services for my flight?

Passengers needing special assistance should notify Aer Lingus at least 48 hours before travel. You can request support via phone or by filling out the form available on their Special Assistance page.

5. How do I claim lost property from Aer Lingus flights?

If you left an item onboard or in the Aer Lingus lounge, you should report it immediately. For cabin lost property, contact the arrival airport’s Lost and Found office. You can find detailed information for each airport on the Lost Property page.

6. Can I contact Aer Lingus by Live Chat for urgent issues?

Yes, Aer Lingus offers live chat through Facebook Messenger, WhatsApp, and Twitter. Live chat support is usually available from 7:00 AM to 10:00 PM Irish Time.

7. How can I join the AerClub loyalty program?

You can sign up for AerClub, Aer Lingus’s frequent flyer program, by visiting the AerClub Enrollment Page. Membership is free, and you earn Avios points every time you fly with Aer Lingus or its partners.

8. Where can I file a complaint about my Aer Lingus experience?

Complaints should be submitted through the official Complaints Form. Make sure to include all relevant flight and booking information to ensure a quicker response.

9. How do I request a receipt for my Aer Lingus flight?

If you need a receipt after traveling, you can request one online using the Receipts and Invoices Form. You’ll need to provide your booking reference and passenger details.

10. What happens if my baggage is delayed or damaged?

If your baggage is delayed, lost, or damaged, you must report it at the airport before leaving. Afterward, you can track your claim status or file updates through the Baggage Support section.