Aegean Airlines Customer Service Contacts

Aegean Airlines, Greece’s largest airline, offers scheduled and charter services to a wide range of destinations across Europe and Greece. Whether you’re booking a flight, requesting a refund, or needing special assistance, knowing how to reach their customer service can save you time and effort.

Following is the complete, easy-to-follow guide.

How to Reach Aegean Airlines Customer Service?

Aegean Airlines offers several ways for customers worldwide to contact them:

For faster help, calling the main call center is recommended, especially during urgent matters.

Aegean Airlines Customer Service Response Times

Depending on how you reach out, response times may vary:

You can submit queries through the Email Contact Form as well.

Special Contact Options

Aegean Airlines has dedicated forms and pages to address specific concerns:

• Refund Request Form
• Changes & Cancellations
• Special Assistance Information
• Privacy Notice

If your case involves privacy or data protection, you can directly reach out via the DPO or Privacy Concerns emails listed above.

Common Customer Issues

While Aegean Airlines enjoys a good reputation, some travelers have reported occasional delays in refunds or difficulties with flight changes.
Understanding how to approach these problems can save you from frustration. For tips, you can check how customers can deal with customer service.

Aegean Airlines Mailing Address

If you prefer to send your concerns by post:

Aegean Airlines
31, Viltanioti Street
Kato, Kifissia
Kifissia, Greece 14564

Aegean Airlines Loyalty Program: Miles+Bonus

Aegean Airlines runs Miles+Bonus, a loyalty program designed for frequent travelers.
Members can earn miles on flights with Aegean and partner airlines, redeemable for rewards like:

• Free flights
• Seat upgrades
• Priority services

The more you fly, the more benefits you unlock.

Aegean Airlines on Social Media

You can also interact with Aegean Airlines through their verified social media profiles:

• Facebook
• X (formerly Twitter)
• LinkedIn
• Instagram
• TikTok
• YouTube

Social platforms often provide quicker, more informal ways to get responses.

How to Resolve a Problem with Aegean Airlines

If you face an issue, start with the normal channels — call, email, or submit a form.
If not resolved, escalate through the appropriate executive contacts listed below.

It’s important to:

• Keep all your documents ready
• Clearly explain the issue
• Be professional and patient

For a smoother process, see how customers can deal with customer service.

Aegean Airlines Executive Customer Service Contacts

If customer service doesn’t solve your problem, you can escalate the matter to the executives:

When writing to executives, make sure your message is short, polite, and contains all essential details.

Quick Contact Flowchart

[Problem or Inquiry]
    ↓
Is it urgent?
    ↓
Yes → Call +30-210-626-1000 (24/7 Main Center)
No → Email [contact@aegeanair.com](mailto:contact@aegeanair.com) or use [Help & Contact Center](https://aegeanairlines.custhelp.com)
    ↓
Still unresolved?
    ↓
Submit [Refund Request](https://en.aegeanair.com/refund-application/) or escalate to Executive Contacts

Final Thoughts

Connecting with Aegean Airlines customer service can be straightforward if you know the right contacts and procedures. Whether you are managing a booking, seeking a refund, or needing assistance, this guide provides everything you need to solve your problems efficiently.

With a little preparation, your next communication with Aegean Airlines can be smoother and more productive.

FAQs: Aegean Airlines Customer Services Contact

1. How do I book a flight online?

You can easily book your flight online through the official booking platform by selecting your destinations, travel dates, and completing the booking steps.

2. Can I change or add services to my flight after booking?

Yes, you can add services like baggage, seats, and meals via the Manage Booking page. Some changes may have additional charges depending on fare conditions.

3. How do I upgrade to Business Class after booking?

After booking, you can request a Business Class upgrade either by submitting an upgrade offer (Bid for Upgrade) or by purchasing a fixed-price upgrade if available.

4. What is my allowance and cost of additional baggage?

Your baggage allowance depends on your fare class. For extra baggage, you can pre-purchase via Add Baggage Services, often at a lower cost compared to airport prices.

5. How can I request special assistance for my travel?

Special assistance services, such as wheelchair support or help for visually impaired passengers, can be requested through the Special Assistance page.

6. How do I request a flight certificate?

You can request a flight certificate (proof of travel) through the Certification Request page.

7. How can I use Bank Loyalty Points for flight bookings?

If you are part of a partnered bank’s loyalty program, you can redeem points to book tickets by following the process outlined here.

8. How do I check-in for my flight?

You can check-in online up to 48 hours before departure, select your seat, and receive your boarding pass digitally.

9. What travel documents are required for UK and Israel from 2025?

Starting in 2025, European nationals and visa-exempt travelers will require Electronic Travel Authorization (ETA) to enter the United Kingdom and Israel. (details)

10. How do I apply for a refund if my flight was affected by the Turkey earthquake?

If you booked a flight before April 23, 2025, for travel to/from Istanbul, you can apply for a refund here or reissue your ticket free of charge by contacting the call center.