How to Cancel Xfinity Internet Service – A Step-by-Step Guide

Are you planning to cancel Xfinity Internet or service? Don’t worry. This guide will walk you through all the ways you can cancel your Xfinity subscription, even if you’re a beginner.

There are 3 main ways to cancel your service. We will explain each method in simple steps. We’ll also show you what to do before canceling, and what information you need.

Let’s get started.

Before You Cancel: Know Your Options

Xfinity gives you some choices before you cancel. You might not need to cancel completely.

Here’s what they offer:

• Pause your service (if you’re leaving for a short time)
• Change your plan
• Find flexible payment options

If these options work for you, they might save you the trouble of canceling. But if you’re sure, let’s go ahead.

Method 1: Cancel In Person at a Local Xfinity Store

This is one of the easiest ways to cancel.

Steps:

• Go to the official cancellation page.

• Click on “Find an Xfinity Store.”
• Allow the website to use your location (or type your ZIP code).

• You will see a list of nearby stores.
• Visit the store in person and ask to cancel your Xfinity Internet service.
• Make sure to bring a valid ID and any account information if possible.

This method is great if you want to talk to someone face-to-face.

Method 2: Cancel by Mail (Send a Letter)

If you prefer a written method, you can send a cancellation letter by post.

What to Include in the Letter:

• Your first and last name
• Your service address (the address where your internet is installed)
• Your Xfinity account number
• Your phone number

Where to Send It:

Send this letter to the address listed on the official Xfinity cancellation page. (Check the latest address there to make sure it’s up to date.)

Important: Your service will be canceled after Xfinity receives your letter. Keep a copy for your records.

Method 3: Schedule a Call with Xfinity Customer Service

This is a simple way if you want help on a call.

Steps:

• Go to the official cancellation page.

• Scroll down, & Click on “Schedule Now.”
• You will be asked to sign in with your Xfinity ID.
  • This could be your email, mobile number, or username.

• If you don’t have an Xfinity ID, click on “Create a new Xfinity ID.”
• After signing in, choose a date and time for a call.
• A customer service agent will call you and help you cancel your service.

This method is good if you prefer talking over the phone and need help during the process.

Don’t Forget: Return Your Equipment

After canceling, you must return all Xfinity equipment. This may include:

• Internet modem
• Wi-Fi router
• TV box or remote (if you had Xfinity TV too)

You can return the equipment by:

• Visiting a local Xfinity store
• Using UPS or another return service

Returning your equipment on time helps you avoid extra charges.

Extra Tip: Keep a Record

Always keep proof of:

• Cancellation confirmation
• Tracking number for equipment return
• Any emails or letters sent

This helps if there are billing or service issues later on.

Final Words

Canceling your Xfinity Internet service is easy if you follow the steps above. You have three options:

1. Visit a store
2. Send a letter
3. Schedule a call

Pick the method that works best for you. And remember to return any equipment and keep your records safe.

Frequently Asked Questions About Canceling Xfinity Internet Service

What are the Xfinity cancellation fees?

Xfinity does not charge a cancellation fee if you are not under a contract. But if you signed up for a contract plan, there might be an early termination fee (ETF). This fee depends on how many months are left in your contract. It usually goes down the longer you’ve had the service. You can check your account online or contact customer service to confirm your contract status.

When is the best time to cancel Xfinity service?

The best time to cancel Xfinity is before your next billing cycle begins. Xfinity does not usually offer pro-rated refunds, which means you won’t get money back for the days you didn’t use. Canceling before the start of a new cycle helps you avoid paying for an extra month you won’t use.

How long does it take to cancel Xfinity service?

Once you cancel through one of the official methods (store, mail, or phone), the cancellation is usually processed in 24 to 48 hours. If you send a letter, it may take a few days after the letter is received. To speed up the process, use online methods or visit a store directly.

How can I check if my Xfinity service is fully canceled?

You can log in to your Xfinity account dashboard to see if the service is still active. Also, Xfinity usually sends a confirmation email or notifies you through your account. If you’re unsure, call their customer service to confirm.

How do I get a cancellation confirmation email from Xfinity?

After you cancel, Xfinity will email you a cancellation confirmation. Make sure your email address is up to date in your account settings. If you don’t receive it, check your spam or junk folder. You can also request the confirmation manually by contacting their support team.

How do I return Xfinity equipment using UPS?

To return your equipment by UPS:

1. Visit the Xfinity Equipment Return page.
2. Select the items you are returning.
3. Print the prepaid shipping label provided.
4. Pack your equipment securely.
5. Drop the box at a UPS Store (no need to pay postage).

Make sure to get a tracking number and keep it until your return is confirmed.

What happens if I don’t return the equipment?

If you don’t return Xfinity equipment, you may be charged a non-return equipment fee. This can be expensive—charges vary depending on the device (modem, router, cable box, etc.). Always return your devices on time and keep the receipt or tracking number.

How does the final bill work after cancellation?

After canceling, Xfinity will send you a final bill. It will include any remaining charges such as:

• Full month charges if you canceled mid-cycle (no partial refunds)
• Equipment charges (if not returned)
• Early termination fees (if under contract)

You can pay your final bill through your online account or the Xfinity app.

Can I cancel Xfinity Mobile the same way?

No, Xfinity Mobile must be canceled separately. You cannot cancel it from the regular Xfinity internet cancellation page. To cancel Xfinity Mobile:

1. Call Xfinity Mobile customer support.
2. Ask them to cancel your mobile line(s).
3. Pay off any remaining device balance if required.

Make sure all devices are paid in full before closing the mobile account.

Can I restart my Xfinity service later?

Yes, you can restart your Xfinity service anytime. You can sign up again using your previous account or create a new one. However, note:

• Prices and plans may change.
• Any outstanding balance must be paid before restarting.
• You may need to return old equipment or get a new one.

What common problems do people face when canceling Xfinity?

Some common issues include:

• Not getting a cancellation confirmation
• Being billed for the next month after canceling late
• Trouble returning equipment
• Long hold times when calling support

To avoid problems:

• Cancel before your next billing date
• Use official methods only
• Return equipment quickly
• Keep all receipts and records

Is there a way to lower my Xfinity bill instead of canceling?

Yes, you can try the following to lower your monthly bill:

• Call Xfinity and ask for promotional pricing
• Downgrade your plan to a lower speed or fewer features
• Bundle services (Internet + TV) to save
• Apply for payment assistance if eligible

If saving money is your goal, negotiating may work better than canceling.