Introduction

Verizon Fios is a high-speed, 100% fiber-optic internet service that delivers symmetrical upload and download speeds. It’s one of the most reliable broadband solutions available in the U.S., with competitive pricing, excellent customer service, and included equipment like the Fios router and optional Home Network Protection.

Still, there are plenty of valid reasons for users to cancel: relocating, switching to 5G home internet, reducing monthly bills, or finding a better deal elsewhere. If you’re in the same situation, this in-depth guide will walk you through how to cancel Verizon Fios internet online, without needing to call, and explain every step, policy, and post-cancellation outcome.

Subscription Overview

Features, Pricing & Coverage

Verizon offers:

  • Unlimited data
  • Wi-Fi 6-capable Verizon router
  • Optional battery backup
  • No data caps
  • Price locks and bundle discounts

Coverage is mostly in the northeastern and mid-Atlantic regions of the U.S. Verizon Fios is not available in the UK or Canada, where users turn to other providers.

2025 Fios Internet Plans

PlanPrice (w/ Auto Pay)Features
300 Mbps~$35/moSymmetrical speed, included router
1 Gig~$65–$110/moWi-Fi 6E router, multi-device support
2 Gig (limited)~$179/moUltra-fast speeds, multi-year lock

Visit Verizon Fios official site for up-to-date pricing.

Also check out our guide on how to cancel Xfinity Internet if you’re switching from Comcast to Verizon or vice versa.

How to Cancel Verizon Fios Internet

Wondering how to cancel Verizon Fios service online without customer service calls? Here are the step-by-step methods:

Cancel Online (Web Dashboard)

verizon fios official site
  1. Log in at My Verizon.
  2. Go to your Account Settings or Dashboard.
  3. Select Disconnect Service next to your internet plan.
  4. Follow the prompts to confirm cancellation.
  5. Save the confirmation or cancellation number.

This is the best option for those searching how to cancel Verizon Fios internet without calling.

Cancel via Verizon App

  1. Open the Verizon app.
  2. Tap the chat icon.
  3. Type “cancel” and follow the automated steps or speak to an agent.
  4. Finalize your disconnection request.

Cancel by Phone or In-Person

  • Call 1-800-VERIZON (800-837-4966), Mon–Sat.
  • Visit a Verizon store for in-person assistance if needed.

Billing, Refund & Cancellation Policy

Early Termination Fee (ETF)

You may be charged a Verizon cancellation fee if you’re under a contract. The ETF is up to $350, reduced by $15 per month completed.

If you’re looking to cancel a different service with a similar fee structure, check our step-by-step on how to cancel a Shopify subscription or how to cancel Kindle Unlimited.

Money-Back Guarantee

Cancel within the first 30 days and return all equipment for a full refund, including router and remote charges. Read more about refund timelines in our Dropbox cancellation guide.

Equipment Return Policy

Return the following within 30 days:

  • Fios router
  • Battery backup
  • Remote controls
  • TV set-top boxes (if applicable)

Equipment not returned may result in extra charges.

Not returning your device can lead to the same issues as seen in how to cancel your Ring subscription or how to cancel Apple iCloud storage.

What Happens After Cancellation?

  • Internet service and WiFi access will stop.
  • Auto-renewal and billing stop immediately.
  • You can still access My Verizon to view your final Fios bill, refunds, and status.
  • The optical terminal usually stays installed unless otherwise instructed.

Suspending vs Cancelling Verizon Services

If you’re only away temporarily, consider suspending service instead of cancelling. This helps avoid fees and is ideal for students or seasonal movers.

Similarly, users looking to pause a different service might check out how to cancel or pause Hulu.

Switching or Downgrading Instead of Cancelling

You can:

  • Keep the internet, but cancel Verizon TV
  • Downgrade to a lower-speed plan
  • Switch from Fios to 5G Home Internet

This works similarly to how you might downgrade from LinkedIn Premium without deleting your account.

Verizon Fios Alternatives

ProviderPriceFeaturesLearn More
AT&T Fiber$55/mo300 Mbps to 5 Gbpsatt.com
Google Fiber$70/moSymmetrical speedsfiber.google.com
Xfinity$45/moCable internet with bundlesXfinity
T-Mobile 5G Home$50/moPlug & play home internetT-Mobile

Related Cancellations You Might Need

If you’re cleaning up bills, consider these cancellation guides next:

FAQs

How do I cancel Verizon Fios internet without calling?

Use the My Verizon dashboard or Verizon mobile app. Just log in, go to “Disconnect Service,” and follow the prompts.

How much does it cost to cancel Verizon Fios?

You may face an early termination fee up to $350 unless you’re on a month-to-month plan or are within the first 30 days.

Can I cancel a Verizon order online?

Yes. You can cancel an upcoming installation or device order directly from the My Verizon account if the service hasn’t started yet.

Conclusion

Canceling Verizon Fios Internet in 2025 is straightforward. You can cancel online, via app, by phone, or in person. Avoid penalties by:

  • Checking if an early termination fee applies
  • Returning all equipment (like the Fios router and battery backup) within 30 days
  • Reviewing your final Fios bill
  • Considering plan downgrades instead of full disconnection

If you’re managing multiple service cancellations, check out our complete set of step-by-step guides on besdot.com—from how to cancel Peloton membership to canceling Roku TV subscriptions.

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