Incogni is a data removal service created by Surfshark. It helps users remove personal data from data brokers and keep it from being resold online. But not everyone wants to keep the service long-term. Some find it no longer necessary or want to explore alternatives. This guide explains exactly how to cancel Incogni.
- What Is Incogni and Why Might You Want to Cancel It?
- Can You Cancel Incogni Anytime?
- How to Cancel Incogni Subscription (Step-by-Step)
- How to Cancel Incogni on Mobile or Tablet
- What Happens After You Cancel Incogni?
- How to Contact Incogni Customer Support for Help
- Can You Get a Refund from Incogni?
- Alternatives to Incogni: What to Use Instead
- Frequently Asked Questions About Cancelling Incogni
- Final Thoughts: Is Cancelling Incogni the Right Choice?
What Is Incogni and Why Might You Want to Cancel It?
Incogni helps users opt out from data broker databases. It sends removal requests on the user’s behalf and tracks broker responses. The service runs in the background and requires very little action after setup.
Common reasons users cancel Incogni
- No longer want to pay the monthly fee
- Tried the service and didn’t find value
- Switched to another data privacy tool
- Completed all data removal requests
- Prefer manual data opt-out methods
Can You Cancel Incogni Anytime?
Yes, Incogni allows users to cancel anytime. There’s no lock-in period. The subscription works on a monthly or yearly basis depending on your plan.
Are there any cancellation fees or restrictions?
No cancellation fee applies. However, if the user cancels after a billing cycle has started, Incogni does not automatically refund that payment unless requested.
How to Cancel Incogni Subscription (Step-by-Step)
Follow these simple steps to stop Incogni’s recurring payments and end the service.
Step 1: Log in to your Incogni dashboard
Visit incogni.com and click Log in. Use the email you registered with.
Step 2: Go to Account or Subscription Settings
Click your profile icon (usually top right), then go to Account Settings or Subscription tab.
Step 3: Click ‘Cancel Subscription’ and confirm
Select the Cancel Subscription option. A short confirmation prompt will appear.
Step 4: Check for confirmation email
After confirming, look for a cancellation confirmation in your email. This proves the process completed.
How to Cancel Incogni on Mobile or Tablet
Incogni doesn’t have a mobile app. Users must cancel through the mobile browser.
Cancel via mobile browser
- Open Chrome or Safari
- Go to Incogni.com
- Log in and follow the same steps as on desktop
App cancellation (if applicable)
If you subscribed via a bundle (e.g., with Surfshark VPN through Google Play or App Store), you must cancel via the respective app store.
What Happens After You Cancel Incogni?
Once canceled, Incogni will no longer send new data removal requests. Ongoing requests may continue until completion, but no new broker updates will appear.
Do you lose access to past reports?
Access to the dashboard remains until your billing cycle ends. After that, your profile becomes inactive and tracking reports are no longer available.
How to Contact Incogni Customer Support for Help
If cancellation doesn’t work or you need help:
- Email: support@incogni.com
- Website Contact: incogni.com > Support
Requesting a refund or billing support
If you were charged after cancellation or believe you’re owed a refund:
- Reach out within 7 days of billing
- Clearly explain your issue
- Include your Incogni email and transaction ID
Can You Get a Refund from Incogni?
Refund policy overview
Incogni does not guarantee refunds by default. Refunds are handled on a case-by-case basis.
How to request a refund
| Step | Action |
|---|---|
| 1 | Contact support via email or form |
| 2 | State your cancellation date and billing issue |
| 3 | Ask for refund clearly |
| 4 | Wait 3–5 business days for a reply |
Alternatives to Incogni: What to Use Instead
Some users cancel Incogni to try other services or methods. Below are top alternatives.
Top 3 Incogni competitors
- DeleteMe – More manual control over requests
- OneRep – Targets more brokers in the U.S.
- Optery – Offers a free tier with basic removals
Free vs paid data removal tools
| Tool | Free Tier | Monthly Cost | Coverage |
|---|---|---|---|
| Incogni | No | $6.49/month | U.S., EU |
| DeleteMe | No | $10.75/month | U.S. only |
| Optery | Yes | From $8.33 | Global brokers |
Frequently Asked Questions About Cancelling Incogni
How long does it take to cancel Incogni?
It takes less than 2 minutes if done through your account dashboard.
Can I restart my Incogni account later?
Yes. You can re-subscribe anytime by logging back in and choosing a plan.
Will I still get charged after cancellation?
If you cancel before the next billing cycle, no future charges apply.
Final Thoughts: Is Cancelling Incogni the Right Choice?
Canceling Incogni depends on your personal privacy goals. If you’ve already removed your data or want to explore other tools, cancellation is easy and risk-free. For those wanting to stop recurring payments or end the subscription, following the correct steps ensures a smooth process.
Data privacy remains important. Whether you use Incogni, another tool, or manage data removal manually, staying informed keeps you in control.