- Introduction: Why People Are Canceling Cable in 2025
- About Cox Communications
- What Services Does Cox Offer?
- Can You Cancel Cox Cable and Still Keep Internet?
- How to Cancel Cox Cable Service: Step-by-Step
- Cox Internet Cancellation Fee Explained
- Can You Cancel Cox Internet Online?
- What Happens After Cancellation?
- How to Return Cox Equipment
- Pause Instead of Cancel: Cox Seasonal Hold
- Common Reasons People Cancel Cox Cable
- Streaming Services to Replace Cox Cable
- Related Gym Subscription Guides
- Frequently Asked Questions (FAQs)
- Final Thoughts
Introduction: Why People Are Canceling Cable in 2025
With streaming services taking over the entertainment space, more and more customers are choosing to cancel Cox cable but keep the internet. Whether you’re downsizing monthly bills or transitioning to on-demand TV platforms, this guide walks you through canceling Cox TV services step-by-step with zero hassle and no surprises.
About Cox Communications
Cox Communications is a major provider of digital cable television, high-speed internet, telecommunications, home security, and automation services across the United States. Founded in 1962, the company is headquartered in Atlanta, Georgia, and is currently led by President Patrick Esser.
As of 2025, Cox operates in 607 service areas across 19 states, serving both residential and business customers. The company is known for:
- Cox Contour TV with 75+ or 140+ channel packages
- Cox Internet service, ranging from 10 Mbps to 150 Mbps
- Cox home phone with robocall blocking and HD voice
- Bundled deals that help customers save by combining TV, internet, and phone
Cox Pricing Snapshot
- Internet: $29.99–$59.99/month
- TV: $25.00–$69.99/month (a la carte)
- Phone: $29.99/month + $2.99 for worldwide calling
- Bundles: $49.99–$149.99/month
For business services, pricing and packages vary. Visit Cox.com or call customer support for custom plans.
What Services Does Cox Offer?
Residential
- Cox Contour Cable TV
- High-Speed Cox WiFi
- Phone and VoIP
- Smart Home Automation
Business
- Cox Business Internet
- Business Phone Systems
- Professional TV and Streaming
Can You Cancel Cox Cable and Still Keep Internet?
Yes, Cox gives you the option to remove just the TV portion of your plan. Many customers choose this route to save money while keeping reliable Cox internet access.
How to Cancel Cox Cable Service: Step-by-Step
1. Gather Required Information
- Account number
- The last 4 digits of the SSN
- 4-digit Cox PIN
- Email, phone number, billing address
- Last charge date and amount
2. Call Cox Customer Service
Contact Cox at their cancellation support line:
1-800-234-3993
Hours: Mon–Fri, 8 AM–8 PM local time
Clearly state:
“I’d like to cancel my cable TV service but keep my internet connection.”
Cox Internet Cancellation Fee Explained
Cox applies a termination fee if you’re in a fixed-term contract:
| Contract | Fee Per Month | Max Fee |
|---|---|---|
| 12-month | $10/month | $120 |
| 24-month | $10/month | $240 |
You won’t be charged if you’re on a month-to-month plan.
See official policy: Early Termination Fee – Cox
Can You Cancel Cox Internet Online?
No, you can’t fully cancel Cox Internet online. However, you can:
- Start a live chat with an agent
- Request a callback via the Cox support site
- Use their web chat portal
What Happens After Cancellation?
- The final billing statement will be generated
- Refunds (if eligible) processed within 30–60 days
- Equipment like a cable box, modem, and router must be returned
How to Return Cox Equipment
Return Options:
- Local Cox Solutions Store
- Prepaid UPS/FedEx shipping label
- Schedule a technician service appointment
Failure to return devices may result in charges of $100 to $300 per item.
Pause Instead of Cancel: Cox Seasonal Hold
Cox offers a Seasonal Hold Plan for temporary suspensions.
- $9.99/month per service
- Duration: 30 to 270 days
- No technician appointment required
- Keeps your account active without reconnection fees
To activate: Call 866-936-7123
Common Reasons People Cancel Cox Cable
- Switching to streaming platforms
- High monthly cable TV bills
- Relocation
- Moving to fiber internet providers
- Service or billing issues
Streaming Services to Replace Cox Cable
| Service | Features | Official Site | Cancellation Guide |
|---|---|---|---|
| Netflix | Movies, shows, documentaries | netflix.com | Cancel Netflix |
| Hulu | TV, originals, Live TV | hulu.com | Cancel Hulu |
| Sling TV | Budget-friendly live TV | sling.com | Cancel Sling TV |
| HBO Max | Premium movies and HBO content | max.com | Cancel HBO Max |
| Roku | Free + premium streaming | roku.com | Cancel Roku |
| FuboTV | Sports and entertainment | fubo.tv | Cancel FuboTV |
| Prime Video | Amazon Originals + add-on channels | amazon.com/primevideo | Cancel Prime Video |
| Peacock | NBC, WWE, sports, and movies | peacocktv.com | Cancel Peacock |
| ESPN+ | Live sports and exclusive content | plus.espn.com | Cancel ESPN+ |
| Philo | Affordable live TV streaming | philo.com | Cancel Philo |
| Discovery+ | Real-life content and documentaries | discoveryplus.com | Cancel Discovery+ |
| Ring | Home security and camera subscriptions | ring.com | Cancel Ring |
Related Gym Subscription Guides
Frequently Asked Questions (FAQs)
Can I cancel Cox cable but keep the internet?
Yes. Request to remove only the TV portion and retain your internet.
Can I cancel Cox Internet online?
No. Online options are limited to initiating a chat. Phone confirmation is required.
Is there a Cox cancellation fee?
Only for contract customers. Month-to-month users don’t pay any termination fee.
Do I need to return the equipment?
Yes. Return all devices within 10 days to avoid being charged.
Can I pause instead of canceling?
Yes. Use Cox’s Seasonal Hold Plan for temporary suspension.
Final Thoughts
Canceling Cox cable while keeping your internet plan is a smart move in 2025. Just be sure to understand the cancellation process, return your equipment, and explore streaming alternatives that fit your needs.
Need help with other services? Check these guides: