- Introduction
- When Can You Cancel a SHEIN Order?
- How to Cancel a SHEIN Order Before It Ships
- What If the Cancel Button Is Missing?
- How to Cancel a SHEIN Order After Shipping (Return Process)
- How to Cancel a SHEIN Order After 24 Hours
- Refund Policies and Processing Times
- Does SHEIN Refund Your Money?
- Can I Cancel an Order Before Delivery?
- What Happens If You Cancel Too Late?
- SHEIN Order Status Breakdown
- Common Questions (FAQ)
- Can I cancel a SHEIN order after shipping?
- If you can cancel an order on SHEIN, do you get your money back?
- How to cancel a SHEIN order before it ships?
- How to cancel a SHEIN order on iPhone?
- I canceled my SHEIN order, but it says shipped — what now?
- How long does SHEIN take to refund a cancelled order?
- Can I cancel an order before it is delivered?
- How to cancel an order on SkipTheDishes?
- Conclusion
- Related Articles
Introduction
SHEIN is a global fashion giant known for its affordable clothing, shoes, and accessories. With fast fashion and even faster shipping, millions of users shop via the SHEIN app across the USA, UK, and Canada. But sometimes plans change, and you want to cancel a SHEIN order before it’s delivered.
Whether you placed an order by mistake, changed your mind about an item, or experienced a delay in shipment, this full guide will walk you through:
- How to cancel a SHEIN order before it ships
- What to do after it’s shipped
- Refund policies and timelines
- How to cancel orders on iPhone
- What happens if your order says shipped, but you canceled
When Can You Cancel a SHEIN Order?
Cancel Before Payment
If you’ve added items to your cart and placed an order but haven’t completed the payment, there’s no need to cancel it. SHEIN automatically cancels unpaid orders within 24 to 48 hours. You can also manually remove it from your order history.
Cancel Before Shipping
You can only cancel an order while it’s in the “Processing” or “Awaiting Shipment” stage. Once it’s marked as “Shipped,” cancellation is no longer available.
Cancel After Shipping
If the order is already marked as “Shipped,” the only option is to wait for the delivery and start a return. You cannot cancel it once it has left the warehouse.
How to Cancel a SHEIN Order Before It Ships
On Desktop or Web
Go to SHEIN.com.
Log in to your account.
Navigate to “My Orders.”
Locate the order and click “Cancel” if the status is still “Processing.”
Confirm your cancellation and choose the refund method (SHEIN Wallet or original payment).
On the SHEIN App (iPhone or Android)
- Open the SHEIN app.
- Tap “Me” at the bottom of the screen.
- Go to “My Orders.”
- Tap the relevant order.
- Tap “Cancel Order” if available.
- Confirm cancellation and choose your refund method.
What If the Cancel Button Is Missing?
If there’s no “Cancel” button, the order has likely already been shipped. At this point, cancellation is not possible. You’ll need to wait for delivery and return the item instead.
How to Cancel a SHEIN Order After Shipping (Return Process)
Step-by-Step Return Tutorial
- Wait for the delivery of your SHEIN package.
- Go to “My Orders” in the app or website.
- Click “Return Item” next to the order.
- Select the item(s) you wish to return and provide a reason.
- Print the return label or get a QR code (varies by region).
- Pack the item and ship it back.
- Wait for SHEIN to process your return and issue a refund.
How to Cancel a SHEIN Order After 24 Hours
Even after 24 hours, you can cancel your order if it hasn’t shipped yet. Go to “My Orders” and check the status. If it’s still processing, the cancel option will be available.
Refund Policies and Processing Times
Refund Timeline
| Payment Method | Refund Time |
|---|---|
| SHEIN Wallet | 1–2 business days |
| Credit/Debit Card | 5–15 business days |
| PayPal | 1–5 business days |
Refund Eligibility
- Full refunds are available if the order is canceled before shipment.
- After shipping, refunds are available only via returns.
Does SHEIN Refund Your Money?
Yes. SHEIN consistently processes refunds for canceled orders and returned items. Customers typically receive their money back based on their selected refund method and within the timeline mentioned above.
Can I Cancel an Order Before Delivery?
Yes, but only if it hasn’t been shipped. Once it’s shipped, cancellation isn’t possible, but returns are allowed after the item is delivered.
What Happens If You Cancel Too Late?
If you try to cancel an order and it still ends up being shipped, the cancellation request was likely submitted too late. In that case, you will need to follow the return process once the package arrives.
SHEIN Order Status Breakdown
| Order Status | Can Cancel? | Refund Option |
|---|---|---|
| Processing | Yes | Full refund |
| Awaiting Payment | No | Auto-cancel after 24-48 hrs |
| Shipped | No | Return after delivery |
| Delivered | No | Return available |
Common Questions (FAQ)
Can I cancel a SHEIN order after shipping?
No. Once an order is shipped, cancellation is not possible. You must wait for delivery and then initiate a return.
If you can cancel an order on SHEIN, do you get your money back?
Yes. If canceled before shipping, you’ll get a full refund.
How to cancel a SHEIN order before it ships?
Log in to your account, go to “My Orders,” and click “Cancel” while the order is still processing.
How to cancel a SHEIN order on iPhone?
Open the SHEIN app > “Me” > “My Orders” > Select Order > Tap “Cancel Order.”
I canceled my SHEIN order, but it says shipped — what now?
Your request was too late. Accept the delivery and initiate a return.
How long does SHEIN take to refund a cancelled order?
Anywhere between 1–15 business days, depending on the payment method.
Can I cancel an order before it is delivered?
Only if it hasn’t shipped. After shipping, you can return the item post-delivery.
How to cancel an order on SkipTheDishes?
For SkipTheDishes, go to your order history > select order > contact support before it goes out for delivery.
Conclusion
To successfully cancel a SHEIN order in 2025:
- Act fast. Orders can only be canceled before shipping.
- Use the app or website under “My Orders.”
- After shipping, wait for delivery and return the items.
- Refunds depend on your selected method and can take 1–15 business days.