- What Is Urban Air Adventure Park and How Does the Membership Work?
- Urban Air Membership Options, Pricing, and What Each Plan Includes
- 3 Ways to Cancel Your Urban Air Membership
- Urban Air Refund Policy, Auto-Renewal Rules, and Cancellation Confirmation
- What Happens After Canceling an Urban Air Membership?
- Best Alternatives to Urban Air Membership for Families and Kids
- Urban Air Membership Cancellation: Common Questions Answered
- Final Thoughts on Canceling Your Urban Air Membership
What Is Urban Air Adventure Park and How Does the Membership Work?
Urban Air Adventure Park is a leading indoor amusement franchise in the United States. Known for its diverse attractions like trampoline zones, climbing walls, ninja warrior courses, and indoor skydiving, it is a go-to destination for families seeking active entertainment. Since its founding in 2011, Urban Air has expanded rapidly and now boasts over 200 locations nationwide.
Urban Air offers various membership tiers that grant unlimited access to its facilities, member-only perks, and discounts on party bookings. These memberships are especially popular among families with children. However, there are several reasons why a user might want to cancel, including relocation, budgetary constraints, a decrease in usage, or simply exploring other options.
This guide will walk you through:
- How Urban Air membership plans work
- Step-by-step cancellation instructions
- Details about refunds, auto-renewals, and what to expect after cancellation
- Better or alternative activity center options
Urban Air Membership Options, Pricing, and What Each Plan Includes
Urban Air provides monthly membership options, typically requiring a 12-month commitment. Below is a comparison of popular plans:
| Plan Name | Price (USD/month) | Features Included | Ideal For |
|---|---|---|---|
| Basic | 11.99 to 13.99 | Weekday access, limited attractions | Casual users |
| Ultimate | 20.99 to 23.99 | Full park access including weekends | Regular visitors |
| Platinum | 30.99 to 33.99 | All-access pass, discounts, guest tickets | Active families |
Urban Air does not offer a free trial period. Membership prices may vary slightly based on location. For the most accurate rates, visit the Urban Air Membership Page.
3 Ways to Cancel Your Urban Air Membership
As of January 2025, this information is accurate. If it does not work for you, Urban Air may have updated their policies.
Call Their Membership Team
Dial 800-960-4778 and choose option 4 to connect with the membership department. Be prepared to provide your account details and confirm your cancellation request. This method is often effective and provides immediate confirmation.
Email Their Membership Department
Send an email to memberships@urbanairparks.com with your account information and a clear cancellation request. Make sure you include your membership number or the email address associated with your account to avoid delays.
Cancel via Website Contact Form
The most efficient way to cancel your Urban Air membership after the initial contract period is through the official website contact form.
Step-by-Step Instructions:
Navigate to the Urban Air Contact Page
Scroll to the contact form section
Enter the following information:
First and last name
Email address
Phone number
ZIP code
Select your nearest Urban Air location
In the “Please Contact Me About” dropdown, choose “Membership Questions”
Write a message requesting cancellation of your membership
Submit the form
A team member will contact you using the provided information. They may ask you follow-up questions to verify your membership and intent to cancel.
Urban Air Refund Policy, Auto-Renewal Rules, and Cancellation Confirmation
Auto-Renewal Policy
Urban Air memberships automatically renew on a monthly basis once the 12-month minimum term is complete. To stop auto-renewal, you must officially request cancellation.
Refund Eligibility
Refunds are generally not provided unless your case involves:
- Death of a member
- Medical disability
- Relocation beyond 25 miles from the nearest Urban Air
All requests are subject to review and approval.
How to Confirm Cancellation
After you submit your request:
- Urban Air will send a confirmation email
- The cancellation takes effect at the end of your current billing cycle
- Keep a record of the confirmation email for future reference
Refer to the official Urban Air Refund and Membership Policy for detailed terms.
What Happens After Canceling an Urban Air Membership?
Once your Urban Air membership is canceled:
- You retain access until the end of your billing cycle
- Your perks and discounts are deactivated after that date
- Personal data such as preferences may still be stored in your account
- You may rejoin at any time by visiting their website or local location
Best Alternatives to Urban Air Membership for Families and Kids
If you are looking for more flexible or local alternatives, consider the following:
| Service | Price (USD/month) | Key Features | Official Site |
|---|---|---|---|
| Sky Zone | 24.99 and up | Trampoline parks, freestyle jump sessions | https://www.skyzone.com |
| DEFY | 19.99 and up | High-intensity trampoline and obstacle zones | https://www.defy.com |
| Altitude Trampoline | Varies | Family passes, party packages | https://www.altitudetrampolinepark.com |
| Chuck E. Cheese | 10.99 and up | Arcade games, kids rides, birthday deals | https://www.chuckecheese.com |
| Launch Trampoline | 25.00 and up | Ninja courses, dodgeball, rock climbing | https://launchtrampolinepark.com |
Summary of Each Alternative:
Sky Zone offers a wide range of trampoline and aerial activities ideal for all age groups.
DEFY is known for adventurous experiences, including parkour and ninja obstacle challenges.
Altitude Trampoline emphasizes affordability and family-oriented fun.
Chuck E. Cheese is best suited for toddlers and younger kids with food and games included.
Launch Trampoline combines fitness and fun with competitive games and climbing challenges.
Urban Air Membership Cancellation: Common Questions Answered
Will I receive a refund if I cancel before 12 months?
Refunds are not granted unless cancellation is due to death, disability, or a verified relocation.
How do I cancel without logging into my account?
You do not need to log in. Use the contact form on the Urban Air website to initiate cancellation.
Can I pause my Urban Air membership?
Urban Air does not currently offer the option to pause memberships.
Can I cancel a child’s membership separately?
No. All memberships are tied to the account holder. Contact support for assistance with family memberships.
Final Thoughts on Canceling Your Urban Air Membership
Canceling your Urban Air membership in 2025 is straightforward if you have completed the mandatory 12-month term. Use the official contact form, call, or email to make your request, and always retain confirmation records. Remember to stop any auto-renewal to avoid future charges.
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