Windstream is a telecommunications provider offering internet, phone, and TV services to homes and businesses across the U.S. If you’re a customer needing help, this guide will show you exactly how to reach Windstream and get support.
- Reaching a Real Person at Windstream
- How Fast Does Windstream Respond?
- When You Need More Help: Contacting Windstream Executives
- Frequently Asked Questions About Windstream
- 1. How can I check if Windstream services are available in my area?
- 2. How do I log in to my Windstream account?
- 3. How do I pay my Windstream bill online?
- 4. I forgot my Windstream account password. How can I reset it?
- 5. How do I set up or manage AutoPay?
- 6. What should I do if I experience internet outages or slow speeds?
- 7. How do I move or transfer my Windstream service to a new address?
- 8. How do I get a printed telephone directory?
- 9. Where can I find Windstream’s latest news and press releases?
- 10. How do I contact Windstream for media inquiries?
- 11. How do I access Windstream Webmail?
- 12. Where can I view Windstream’s investor updates and financial disclosures?
Reaching a Real Person at Windstream
Whether you’re a residential or business customer, here are your main contact options:
By Phone
| Type of Support | Phone Number |
|---|---|
| General Customer Service | (844) 757-4718 |
| Residential Customer Support | 1-866-445-8084 |
| Business Technical Support | 1-833-241-0100 |
| AutoPay Registration Support | 1-877-807-9463 |
| International Calling Plans Help | 1-866-445-5880 |
| Printed Telephone Directory Request | 1-844-339-6334 |
| Service Transfer Assistance | 1-855-737-1642 |
| Business Sales Inquiries | 1-855-439-2889 |
By Email
| Contact Type | Email Address |
|---|---|
| General Support | support@windstream.com |
| Media Contact 1 | brandi.stafford@windstream.com |
| Media Contact 2 | scott.l.morris@windstream.com |
Helpful Links
| Resource | URL |
|---|---|
| Main Website | windstream.com |
| Residential Contact Page | windstream.com/contact-us |
| Business Contact Page | business.windstream.com/contact-us |
| Support Center | windstream.com/support |
| Business Tech Support Page | business.windstream.com/support/contacting-technical-support |
| Media Contact Page | news.windstream.com/contact |
| Webmail Login | webmail.windstream.net |
| Investor Relations Disclosure | investor.windstream.com/events-and-presentations/social-media-disclosure |
Social Media
| Profile | Link |
|---|---|
| Twitter – Investor Relations | twitter.com/windstreamIR |
| Twitter – News Updates | twitter.com/windstreamnews |
| facebook.com/WindstreamCommunications | |
| X (formerly Twitter) | twitter.com/Windstream |
Mailing Address
Windstream
4001 North Rodney Parham Road
Little Rock, AR 72212
How Fast Does Windstream Respond?
Windstream has a responsiveness rating of 3 out of 5. This means they handle most complaints reasonably well, but there is still room to improve. If you’re having trouble reaching support, it’s worth following some well-tested approaches to get results.
Check out this helpful article: How Customers Can Deal With Customer Service. It explains simple but effective strategies you can use before escalating the issue.
When You Need More Help: Contacting Windstream Executives
If regular support isn’t helping, you can try reaching out to someone in leadership.
Primary Contact
Jeff Austin
Vice President, Customer Service
jeff.austin@windstream.com
4001 North Rodney Parham Road, Little Rock, AR 72212
LinkedIn
Secondary Contact
Joe Scattareggia
Wholesale President
joe.scattareggia@windstream.com
4001 North Rodney Parham Road, Little Rock, AR 72212
LinkedIn
Chief Executive
Paul Sunu
paul.sunu@windstream.com
4001 North Rodney Parham Road, Little Rock, AR 72212
Note: Always try resolving the issue through standard support first. If any contact info becomes outdated, please let Windstream know using this feedback form.
Frequently Asked Questions About Windstream
1. How can I check if Windstream services are available in my area?
To see if Windstream offers service in your location, visit their official availability page and enter your address.
Check availability here
2. How do I log in to my Windstream account?
You can log into your Windstream account through their online portal. This lets you pay bills, manage your plan, and access support.
Login page
Business customers should use this login:
Business Login
3. How do I pay my Windstream bill online?
There are a few ways to pay your bill:
- Log in to your Windstream account
- Set up AutoPay (call 1-877-807-9463 for help)
- Use the Windstream app (iOS or Android)
4. I forgot my Windstream account password. How can I reset it?
If you can’t remember your password, go to the login page and click “Forgot Password?” to reset it.
Reset Password
5. How do I set up or manage AutoPay?
You can register or manage AutoPay by calling 1-877-807-9463 or logging into your account.
AutoPay Setup Guide
6. What should I do if I experience internet outages or slow speeds?
Visit the Windstream Support Center for troubleshooting or check for local outages using their online tool.
Support Center
Outage Check Tool
For help, call Residential Support at 1-866-445-8084 or Business Tech Support at 1-833-241-0100.
7. How do I move or transfer my Windstream service to a new address?
Call 1-855-737-1642 for help with transferring your service when moving.
Learn More
8. How do I get a printed telephone directory?
You can request a printed directory by calling 1-844-339-6334.
9. Where can I find Windstream’s latest news and press releases?
Visit the Windstream Newsroom for the latest updates.
Windstream Newsroom
10. How do I contact Windstream for media inquiries?
For press or media questions, email:
– brandi.stafford@windstream.com
– scott.l.morris@windstream.com
Or visit:
Media Contact Page
11. How do I access Windstream Webmail?
Use this link to access your Windstream.net email:
Webmail Login
12. Where can I view Windstream’s investor updates and financial disclosures?
Investor-related information can be found at:
Investor Relations
Social Media Disclosure