MoneyGram Customer Service Contacts

MoneyGram is a global money transfer and payment services company that allows individuals and businesses to send and receive money across international borders. If you’re facing issues with a transaction, refund, or just need help navigating your account, here’s how to get in touch with MoneyGram’s support team.

How to reach a person at MoneyGram

Main: 1-800-926-9400 (For cancellations and refunds)
General Support: 1-800-666-3947 (1-800-MONEYGRAM)

Website: moneygram.com

Live Chat Support: chat2.moneygram.com
Contact Form: moneygram.com/intl/contact-us-en
FAQ Page: moneygram.com/intl/en/faq

MoneyGram Responsiveness Rating

Rating: 3/5

MoneyGram receives a moderate rating in customer service responsiveness. The company typically responds to most customer complaints in a satisfactory manner.

For tips on navigating service issues effectively, see this article: How customers can deal with customer service.

What you need to know about MoneyGram

MoneyGram is known to resolve most customer concerns with acceptable results. Still, it’s always best to document your problem clearly, communicate politely, and use the correct contact channel.

How to resolve a problem with MoneyGram

If you encounter issues with a transaction or service:

1. Start by contacting customer support using the phone or live chat tools.
2. If the issue isn’t resolved, consider sending an email with full details of your case.
3. Still no luck? You can escalate the issue using the executive contact details provided below.

Please use these proven methods to solve a customer service issue before reaching out to a senior executive.

We care about accuracy

If any of the email addresses or phone numbers listed below no longer work, please report the issue using this form.

MoneyGram mailing address

MoneyGram International
2828 N. Harwood Street
15th Floor
Dallas, TX 75201

MoneyGram social media channels

Facebook
X (Twitter)
LinkedIn

Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at MoneyGram.

MoneyGram executive customer service contacts

Primary Contact

Doug Klees
Head of Customer Care
2828 N. Harwood Street
15th Floor
Dallas, TX 75201
📧 doug.klees@moneygram.com
🔗 LinkedIn

Secondary Contact

Kamila Chytil
Chief Operating Officer
2828 N. Harwood Street
15th Floor
Dallas, TX 75201
📧 kamila.chytil@moneygram.com
🔗 LinkedIn

Chief Executive

Alex Holmes
2828 N. Harwood Street
15th Floor
Dallas, TX 75201
🌐 moneygram.com
🔗 LinkedIn

Frequently Asked Questions About MoneyGram Contacts

1. How can I track a MoneyGram transfer?

To track your transfer, visit the official Track a Transfer page and enter either:

• Your authorization or reference number, and
• Your last name.

Tip: The reference number is usually provided on your receipt or confirmation email.

2. What identification do I need to receive money?

To receive money via MoneyGram, you typically need to present:

• A valid government-issued photo ID (passport, driver’s license, or national ID)
• The reference number shared by the sender

Requirements may vary depending on your country’s regulations. Check Receive Money Help for specific documentation rules.

3. Can I send money online with MoneyGram?

Yes, MoneyGram allows you to send money online through their secure portal. To send money:

1. Visit the Send Money Online page.
2. Sign in or create an account.
3. Enter the recipient’s information and payment details.

You can pay via debit/credit card, or directly from your bank account in supported countries.

4. How do I cancel a transfer and get a refund?

To cancel a transaction:

• Call 1-800-926-9400 (if eligible)
• Or use the MoneyGram Refund Request Form

Refund eligibility depends on whether the money has already been picked up. More details: Refund Information

5. How long does it take for money to arrive?

Most MoneyGram transfers arrive within minutes, especially for cash pickups. Timing depends on:

• Destination country
• Payout method (bank, mobile wallet, cash)
• Local banking hours or holidays

Check estimates using their Estimate Fees & Timing tool.

6. Is there a limit to how much I can send?

Yes. Limits vary by country, method, and your verification status:

• Online: usually up to $10,000 USD daily
• In-person: may allow higher amounts based on ID verification

Check your personal limits by logging into your account or visiting the Sending Money FAQ.

7. What should I do if I suspect fraud?

If you think you’ve been targeted by a scam:

• Call 1-800-926-9400 immediately
• File a report through the Fraud Awareness Center

They also offer resources to help you spot common scams.

8. Can I send money to a mobile wallet or bank account?

Yes. Depending on the country, you can send funds to:

• Bank accounts
• Mobile wallets like GCash, M-Pesa, or Paytm

Check availability by visiting the Send Money Online page and selecting the recipient’s country.

9. How do I change or correct recipient details?

You cannot change recipient details after sending. If there’s a mistake:

• Cancel the transaction (if not yet received)
• Send a new one with correct info

Learn more on the Send Help Page.

10. Do I need an account to send money online?

Yes. To send online, you must:

• Create a MoneyGram profile
• Verify your ID
• Confirm your email

You can create an account at moneygram.com/register.