Electronic Arts (EA), the global video game powerhouse behind titles like FIFA, The Sims, Apex Legends, and Madden NFL, has millions of gamers across the world relying on its services.
With such a massive user base, customer service plays a critical role. Whether you’re facing technical issues, billing problems, or general game concerns, this detailed yet simplified guide will walk you through every way to get in touch with EA and get your issue resolved.
- Phone Numbers to Reach EA Support
- EA Email Contact Directory
- EA Mailing Addresses (Worldwide)
- EA Online and Help Resources
- 📱 EA Social Media Profiles
- 🎮 EA Play – Loyalty Program Benefits
- EA Executive Contacts
- Final Word
- FAQs: Electronic Arts (EA) Contacts
- 1. How do I reset my EA account password?
- 2. How can I recover a hacked or compromised EA account?
- 3. How do I request a refund for an EA game or subscription?
- 4. Where can I check EA server status?
- 5. How do I link or unlink my EA account from platforms like Steam, Xbox, or PlayStation?
- 6. How can I delete my EA account or request data deletion?
- 7. What is EA Play and how do I cancel it?
- 8. How can I contact EA for billing or payment issues?
- 9. Where can I report bugs or game glitches?
- 10. How can I protect my EA account from being hacked?
Phone Numbers to Reach EA Support
EA offers several support phone lines, depending on your location and need. Here’s a quick breakdown:
| Support Type | Phone Number |
|---|---|
| Main Support | +1-650-628-1500 |
| Alternate Number | +1-650-628-1396 |
| Customer Service | +1-650-628-1001 |
| Additional Support | +1-650-628-4311 |
| EA Sports (Singapore) | +65-0628-1393 |
| EA Sports Fax (Singapore) | +65-0628-1422 |
| California Consumer Affairs* | +1-916-445-1254 / +1-800-952-5210 |
Phone Support Hours:
Monday – Friday: 10:00 AM to 6:00 PM PT
*For consumer complaints in California
EA Email Contact Directory
While EA traditionally does not provide support through email, the official website does list several email contacts for specific departments and needs:
| Purpose | When and Why to Contact | |
|---|---|---|
| Customer Service | If you’re having issues with EA games or services like login problems, game errors, or billing. Use this for general support. | customerservice@ea.com |
| Player Feedback | If you want to give suggestions or opinions about EA games, features, or game updates. This helps EA improve. | playerfeedback@ea.com |
| EA Help Contact | If you’ve already used the EA Help website but didn’t get the help you needed, use this to escalate the issue. | contact_eahelp@ea.com |
| Stockholder Communications | If you are an EA stockholder (you own shares in the company) and need information or have questions about your investment. | stockholdercommunications@ea.com |
| Investor Relations | For people or companies who are interested in investing or learning about EA’s financial status. | ir@ea.com Learn more: EA Investor Relations Page |
| Global Communications | For press, media, or public relations inquiries. Reporters or media companies should use this contact. | ppalencia@ea.com |
| Recruitment | If you’re interested in working at EA and want to ask about job opportunities, hiring, or applications. | recrutamento@ea.com EA Careers: jobs.ea.com |
Regional Privacy Contacts
EA has dedicated email addresses for privacy inquiries across various countries. Here’s a sample:
| Country | |
|---|---|
| Switzerland (German) | privacy-switzerland-german@ea.com |
| Finland | privacy-finland@ea.com |
| Korea | privacy-korea@ea.com |
| Australia | privacy-australia@ea.com |
| … and many more | (Full list available upon request) |
EA Mailing Addresses (Worldwide)
EA operates offices across the globe. For formal communication, here are key mailing addresses:
| Location | Address |
|---|---|
| HQ (USA) | 209 Redwood Shores Parkway, Redwood City, CA 94065, USA |
| EA Swiss SARL | Place du Molard 8, 1204 Genève, Switzerland |
| EA Sweden AB | Västgötagatan 2 9TR, 118 27 Stockholm, Sweden |
| EA Ltd (UK) | 2000 Hillswood Drive, Chertsey, Surrey KT16 0EU, United Kingdom |
| EA Asia Pacific (Singapore) | 1 Fusionopolis Way, #07-10 Connexis North Tower, Singapore 132632 |
| EA Korea (LLC) | 7F, ASEM Tower, 159-1 Samsung-dong, Kangnam-ku, Seoul 135-798, Korea |
| EA Japan (EA K.K.) | #4-7F Nishi-Shinjuku 4-33-4, Tokyo, Japan |
| EA China (EA HK Limited) | Suite 2510-11, 25/F., Shell Tower, Times Square, 1 Matheson Street, Hong Kong |
EA Online and Help Resources
You can also reach EA through various online support and resource platforms:
| Platform | URL |
|---|---|
| Main Website | www.ea.com |
| Help Center | help.ea.com |
| EA Answers HQ | answers.ea.com |
| Press Portal | www.eapressportal.com |
| Investor Relations | ir.ea.com |
| EA App (Origin) | www.ea.com/ea-app |
You can also refer to this useful article on how customers can deal with customer service.
📱 EA Social Media Profiles
EA is active on all major social platforms, and often responds to customer questions there:
⏱ Response times on social media are typically within 1 hour.
🎮 EA Play – Loyalty Program Benefits
If you’re a frequent EA gamer, consider subscribing to EA Play. Members get:
- Access to an extensive game library
- 10% discounts on digital purchases
- Early access to select new games
- Exclusive in-game rewards
EA Executive Contacts
For unresolved issues, you may choose to contact someone in EA’s leadership. Use these contacts only after trying all standard support options.
| Name | Title | |
|---|---|---|
| Gabriel Turk | Director, Customer Care | gturk@ea.com |
| Joel Knutson | VP, Customer Experience | jknutson@ea.com |
| Andrew Wilson | CEO | awilson@ea.com |
All executives can be reached at:
209 Redwood Shores Parkway, Redwood City, CA 94065, USA
Final Word
Whether you’re trying to recover a lost game, dispute a charge, or report a bug, EA offers a variety of channels for customer support. For best results, start with the Help Center or their social media support, and escalate as needed using the resources here.
And if you’re ever unsure how to approach a tricky customer service situation, don’t forget this helpful guide: How customers can deal with customer service.
FAQs: Electronic Arts (EA) Contacts
1. How do I reset my EA account password?
If you can’t log in or think your account has been compromised, resetting your password is the first step.
Visit the official EA password reset page and enter your email to follow the instructions.
If you’re unable to reset your password, contact support through the EA Help Center.
2. How can I recover a hacked or compromised EA account?
If you suspect that your account has been hacked:
- Go to EA’s Account Recovery page.
- Select “I can’t access my account”.
- Follow the steps to verify your identity and submit a request.
3. How do I request a refund for an EA game or subscription?
EA offers refunds under their Great Game Guarantee.
- The game was purchased within the last 14 days.
- You have played less than 2 hours.
- It’s within 24 hours of the game’s first launch.
Submit a refund request here: EA Refunds Request Page
4. Where can I check EA server status?
If you’re experiencing online issues or connection errors, visit the EA Server Status Page.
You can also check updates via EA Help Twitter.
5. How do I link or unlink my EA account from platforms like Steam, Xbox, or PlayStation?
To manage platform connections:
- Log in to your EA Account Settings.
- Under “Connections”, you’ll see linked accounts.
- Use the options to link or unlink your platform.
Note: You may need to contact EA Help to unlink certain accounts.
6. How can I delete my EA account or request data deletion?
Under GDPR and privacy laws, you can request account deletion or data removal.
Use the EA Data Deletion Request Form.
Alternatively, email your regional privacy contact, such as privacy-europe@ea.com or privacy-australia@ea.com.
7. What is EA Play and how do I cancel it?
EA Play is EA’s subscription service that offers game trials, full access, and rewards.
If you want to cancel, visit the EA Play cancellation guide and follow the steps for your platform.
8. How can I contact EA for billing or payment issues?
Visit the Billing Support page, log in, select your game and issue, then use the “Contact Us” option.
9. Where can I report bugs or game glitches?
Use the Answers HQ bug reporting forum to report game issues.
10. How can I protect my EA account from being hacked?
EA recommends enabling Login Verification via EA Security Settings, using strong passwords, and avoiding suspicious emails or downloads.
Read the full account security guide here.
For more tips on handling support, visit this helpful guide: How Customers Can Deal With Customer Service.