Lyca Mobile is known worldwide for offering low-cost mobile services, especially international calling, texting, and data. If you’re a customer in the U.S. and are facing any service-related issues, this guide will help you get in touch with the right people at the right time.
We’ll walk you through all available phone numbers, email addresses, mailing offices, executive contacts, helpful links, and even customer service tips to make your communication more effective.
For step-by-step advice on resolving service problems, check out this detailed guide on how customers can deal with customer service.
- Lyca Mobile Phone Support Directory
- Email Contacts for Support
- Customer Service Working Hours
- Mailing Addresses
- Official Websites and Support Pages
- Mobile Applications
- Social Media Channels
- Responsiveness Rating
- Executive Customer Service Contacts
- Tips for Problem Resolution
- Frequently Asked Questions (FAQs) – Lyca Mobile USA
- 6. How do I contact Lyca Mobile from another network or abroad?
Lyca Mobile Phone Support Directory
Lyca Mobile provides several contact numbers depending on your location and service type. Here’s a comprehensive list:
| Purpose | Phone Number |
|---|---|
| Toll-Free (USA) | 1-866-277-3221 |
| From Lycamobile Phone | 612 |
| Alternate (USA) | 1-845-301-1612 |
| International Customers | +1-845-301-1612 |
| Sales & Reservations (USA) | 1-845-301-1633 |
| Alternate Toll-Free (USA) | 1-866-277-0024 |
| Corporate Office (Newark, NJ) | 973-286-0771 |
| Miami Office (Alt. 1) | 786-219-2042 |
| Miami Office (Alt. 2) | 973-820-4372 |
| Miami Office (Alt. 3) | 805-301-7006 |
Email Contacts for Support
Need to reach Lyca Mobile by email? Use the appropriate address below:
- Customer Service: cs@lycamobile.us
- Complaints Department: complaints@lycamobile.us
- General Inquiries: mobile@lycamobile.com
Customer Service Working Hours
You can reach Lyca Mobile’s support team during these times:
| Day | Support Hours (EST) |
|---|---|
| Monday–Saturday | 9:00 AM – 10:00 PM |
| Sunday | 10:00 AM – 8:00 PM |
Mailing Addresses
Depending on your region, you can use either of these two official mailing addresses:
Newark, NJ (Corporate Office):
Lycamobile USA Inc.
24 Commerce Street, Suite 100
Newark, NJ 07102
USA
Miami, FL Office:
Lycamobile USA Inc.
1444 Biscayne Blvd
Miami, FL 33132-1430
USA
Official Websites and Support Pages
Lyca Mobile provides several helpful online resources:
- Main Website: www.lycamobile.us
- Help Center: www.lycamobile.us/en/help/
- Privacy Policy: prepay.lycamobile.us/en/privacy-policy
Need help on how to speak to real support? Here’s a guide to handle difficult service situations.
Mobile Applications
Manage your account or buy top-up credit through Lyca Mobile’s official apps:
Social Media Channels
Social media can be a quick way to get support or updates. Reach Lyca Mobile here:
Responsiveness Rating
Lyca Mobile has earned a 3 out of 5 responsiveness score. This rating reflects their ability to resolve customer complaints satisfactorily, though not always rapidly.
Executive Customer Service Contacts
If regular customer service doesn’t resolve your issue, you can escalate by contacting Lyca Mobile’s leadership directly. Be respectful and professional in your message.
| Title | Name | ||
|---|---|---|---|
| Group Chief Operating Officer | Milind Kangle | milind.kangle@lycamobile.us | Milind Kangle |
| Group Chief Strategy Officer | Navanit Narayan | navanit.narayan@lycamobile.us | Navanit Narayan |
| Chairman & CEO | Allirajah Subaskaran | allirajah.subaskaran@lycamobile.us | Allirajah Subaskaran |
All executive offices are located at the Newark, NJ address listed above.
Tips for Problem Resolution
If you’re facing a service issue with Lyca Mobile, here are steps that often lead to faster resolution:
- Start with customer service using the phone or email options provided.
- Clearly explain the issue and provide your account number or relevant details.
- Document everything, including dates, times, and names of agents.
- If unresolved, escalate to an executive contact using the details above.
- Use this complete customer support strategy guide for best results.
Frequently Asked Questions (FAQs) – Lyca Mobile USA
1. How can I activate my Lyca Mobile SIM card?
To activate your new Lyca Mobile USA SIM card, follow these steps:
- Insert the SIM into an unlocked GSM-compatible phone.
- Power on the phone. In most cases, activation occurs automatically.
- If not, visit the official SIM Activation page and enter your 19-digit SIM number.
- Or call 612 from your Lyca phone or 1-866-277-3221 from any phone.
2. How can I check my Lyca Mobile balance?
- Dial *611# or 94# from your Lyca Mobile phone.
- Use the Android App or iOS App.
- Log in to your account at My Account.
3. How do I top-up my Lyca Mobile account?
- Visit the Top-up page to recharge online using card or PayPal.
- Use the mobile app for instant top-up.
- Buy a voucher from a local store and dial *611*PIN# on your phone.
- You can also enable auto top-up in your My Account.
4. Does Lyca Mobile support number porting (MNP)?
Yes, you can bring your current number to Lyca:
- Go to the Port Your Number page.
- Provide your current carrier’s account number, PIN, and ZIP code.
- Need help? Call 1-866-277-3221 or email cs@lycamobile.us.
5. How can I set up voicemail on Lyca Mobile?
- Dial 121 from your Lyca phone and follow the prompts.
- Alternatively, press and hold the “1” key on your keypad.
6. How do I contact Lyca Mobile from another network or abroad?
- Call +1-845-301-1612.
- Visit the Contact Us page for more methods.
7. Where can I find Lyca Mobile coverage details in the U.S.?
Lyca uses T-Mobile’s network with 4G and 5G support.
Check your area using the Coverage Map.
8. How do I change or cancel my Lyca Mobile plan?
- Log in to your My Account.
- Choose a new plan or stop auto-renewal.
- To cancel auto-renew, dial *190# or use the mobile app.
9. Does Lyca Mobile USA support 5G service?
Yes, if you have a 5G-compatible device and are in a 5G area.
Use the Coverage Check tool to verify 5G availability.
10. How do I contact Lyca Mobile if I lost my SIM or phone?
- Immediately call 1-866-277-3221 or
- Email cs@lycamobile.us to block your SIM and prevent misuse.
For general support tips, read: How Customers Can Deal with Customer Service – Besdot Guide