Depop, a popular mobile app for buying and selling secondhand fashion, is known for its community-driven vibe. But like any digital marketplace, users may run into issues, from delivery problems to account concerns.
This guide shows you exactly how to contact Depop’s support team, what kind of help you can expect, and how to escalate your concerns if needed. You’ll also find direct links to official contact forms, email addresses, social profiles, and more.
Looking for ways to deal with difficult customer service situations? Check out this helpful customer service survival guide.
- How to Contact Depop Support
- Additional Official Contact Information
- Terms of Service
- Social Media Profiles
- Depop’s Executive Contacts
- Depop Customer Service Responsiveness
- Final Tips Before Reaching Out
- Frequently Asked Questions About Depop
- 1. How do I report a problem with a purchase or sale?
- 2. What is Depop’s refund policy?
- 3. How can I appeal a banned or suspended account?
- 4. How do I delete my Depop account?
- 5. Can I change my username on Depop?
- 6. How do I report a user or item that violates Depop’s policies?
- 7. What are Depop’s seller fees?
- 8. Is shipping included in Depop’s payments?
- 9. What items are not allowed on Depop?
- 10. How do I track my order?
How to Contact Depop Support
Depop provides several online ways to reach their support team. While there’s no phone support, the available channels are fairly robust.
| Contact Method | Details | Expected Response Time |
|---|---|---|
| Customer Support Email | support@depop.com – For general inquiries and account issues. | Typically responds within a few business days. |
| Support Request Form | Submit a Request | Similar to email, response in a few days. |
| Live Chat Support | Available via the Depop app. | Shorter wait times, especially outside peak hours. |
| Help Centre / FAQs | Depop Help Centre | Instant access to self-service resources. |
| Social Media Support | X (formerly Twitter) @askdepop | Variable—may be faster than email. |
Additional Official Contact Information
General Inquiries – support@depop.com
If you’re having trouble with your Depop account, made a purchase that went wrong, want a refund, or just have a general question, this is the best email to contact. Just send a message to support@depop.com and include as much detail as possible, like your username, order ID, and a short description of what’s going on. The Depop support team usually replies within a few days and can help resolve most buyer and seller issues.
Press Inquiries – press@depop.com
If you’re a journalist, blogger, or part of a media outlet working on a story that includes Depop, you should reach out to their press team at press@depop.com. This contact is specifically for media-related requests, interviews, or collaborations. Make sure to include your publication name and a brief explanation of your request to get a timely response.
Depop Help Centre
The Depop Help Centre is the first place to check when you have any issue with the app. Whether you’re confused about how to list an item, facing payment problems, or unsure how refunds work, you’ll likely find a step-by-step guide here. It’s easy to use, searchable, and often much quicker than waiting for an email reply.
System Status Updates
If the app isn’t working properly or you notice problems like listings not loading or issues with payments, check the Depop System Status page. It shows you in real time if Depop is facing technical issues, outages, or maintenance work. This helps you know whether the problem is on your end or something happening to everyone.
Privacy Policy
Depop’s Privacy Policy explains what kind of data they collect about you and how it’s used. If you’re concerned about your personal information, cookies, or how your shopping activity is tracked, it’s worth reading. The page is especially important if you live in places with strict privacy laws like the EU or UK.
Terms of Service
The Terms of Service lays out all the rules you agree to when using Depop. If you’ve had your account flagged, are involved in a dispute, or just want to understand what’s allowed and what’s not, this is the place to check. It’s written in legal language but it helps to know your rights and responsibilities as a buyer or seller.
Depop Company Overview (About Us)
You can learn more about who runs Depop, how it started, and what the company stands for by visiting the About Us page. This is a good resource if you’re curious about their goals, values, or leadership team, or if you’re thinking about working with them or studying their business model.
Depop Newsroom
The Depop Newsroom shares company updates, new features, press releases, and media mentions. If you’re researching Depop for a project or just want to stay in the loop about their latest announcements, this is where you’ll find official news straight from the company.
Depop Careers
If you’re interested in working for Depop or seeing what jobs are available, the Careers page lists all open positions. They offer roles in design, marketing, engineering, and more. It’s also a good place to learn about their work culture, benefits, and what they look for in team members.
Depop’s Linktree
Depop uses Linktree to bring together all their important links in one place. If you’re coming from their social media profiles or just want a quick shortcut to things like their shop, help center, and community updates, this link is the fastest way to get there. It’s a simple page that makes navigation easy.
Social Media Profiles
- Instagram: @depop
- TikTok: Depop on TikTok
- X (Twitter): @askdepop
- YouTube
Depop’s Executive Contacts
Steven Beevers
Senior Community Experience Manager
123 5th Avenue, 6th Floor, New York, NY 10010
steven.beevers@depop.com
LinkedIn Profile
Chidi Onwudike
Vice President of Strategy
123 5th Avenue, 6th Floor, New York, NY 10010
chidi.onwudike@depop.com
LinkedIn Profile
Kruti Patel Goyal
Chief Executive
123 5th Avenue, 6th Floor, New York, NY 10010
kruti@depop.com
LinkedIn Profile
Depop Customer Service Responsiveness
Depop has a Responsiveness Rating of 3 out of 5, meaning they usually respond to customer issues, but you may experience delays during high-volume periods.
Support Channels by Speed
| Channel | Speed | Reliability |
|---|---|---|
| Live Chat (App) | Fast | High (if available) |
| Help Centre | Instant | Very High |
| Moderate (1–3 days) | Reliable | |
| Social Media (X) | Variable | Medium |
| Submit a Request | Moderate | Reliable |
Need help resolving service issues? Visit this expert customer complaint resolution guide.
Final Tips Before Reaching Out
- Start with the Help Centre for most common issues.
- Use in-app Live Chat if you want quick support.
- Be clear and concise in your emails or requests.
- Keep screenshots or order numbers ready to speed up your resolution.
- Escalate your case using the executive contacts if needed.
Frequently Asked Questions About Depop
1. How do I report a problem with a purchase or sale?
If there’s an issue with an item you bought or sold—like it didn’t arrive, arrived damaged, or wasn’t as described, you should report it through the app. Go to the transaction in your profile, tap “Need help?” and follow the steps to open a dispute.
2. What is Depop’s refund policy?
Depop offers buyer protection on eligible purchases. If your item doesn’t arrive or isn’t as described, and you paid via PayPal or card, you can request a refund through the in-app help feature. Depop may step in to resolve the case if the buyer and seller can’t agree.
3. How can I appeal a banned or suspended account?
If your Depop account has been suspended, you may be able to appeal by submitting a request using their online form. Include your username and explain the situation clearly.
Submit an appeal
Account bans and suspensions
4. How do I delete my Depop account?
To delete your account, open the app, go to Settings > Support > Close Account, and follow the instructions. Once deleted, this action cannot be reversed.
5. Can I change my username on Depop?
Yes, you can change your Depop username. Go to your profile in the app, tap on Settings, then “Edit Profile,” and type in your new username—if it’s available.
6. How do I report a user or item that violates Depop’s policies?
If you come across a suspicious listing, counterfeit item, or inappropriate user behavior, you can report it directly from the product or profile page in the app.
7. What are Depop’s seller fees?
Depop charges a 10% fee on each item sold. If the buyer pays through PayPal, additional PayPal fees may apply. These are deducted automatically from the transaction.
8. Is shipping included in Depop’s payments?
Shipping costs can either be paid by the buyer or the seller, depending on the listing settings. Depop offers shipping labels in some regions to simplify the process.
9. What items are not allowed on Depop?
Depop has a strict policy on what can be listed. Prohibited items include counterfeit goods, adult content, weapons, and stolen items.
10. How do I track my order?
If the seller used tracked shipping and uploaded the tracking number, you’ll see it in your Purchases section under the item details. Otherwise, contact the seller directly.