Air Canada Vacations, a division of Air Canada, specializes in leisure travel packages, offering memorable experiences with the world’s leading hotels, resorts, and cruise lines.

How to Reach a Real Person at Air Canada Vacations

General Inquiries

• Toll-Free (North America): 1-800-296-3408
• Outside North America: +1-514-876-0766
• Reservations Department: 1-866-529-2079

Destination-Specific Support (During Travel)

Travel Insurance Assistance

• From USA or Canada: 1-800-387-2487
• From Mexico: 011-800-514-1890 or +1-905-816-2561

Aeroplan Inquiries

• General Aeroplan Support: 1-800-361-5373
• Bonus Points & Redemption Assistance: 1-866-529-2079

Cruise Payments

• Cruise Payments: 1-877-752-7710, option 1

Email Addresses for Specific Needs

• Sponsorships/Donations: sponsorships@vacv.com
• Sales & Agency Support: sales@vacv.com
• Connector Modifications: connectors@vacv.com
• Itinerary Modifications: itinerary.modifications@vacv.com
• Schedule Changes: support.centre@vacv.com
• Accounting Department: accounting@vacv.com
• Accessibility Feedback: accessibilite.accessibility@vacv.com

Air Canada Vacations Responsiveness Rating

Air Canada Vacations has a 3/5 responsiveness rating. You can learn about company ratings through their Travel Info page.

What You Need to Know Before Contacting

Prepare all your documents before contacting. If needed, read how customers can deal with customer service for excellent strategies.

Mailing Addresses

• Quebec Office: 1440 St. Catherine Street West, Suite 600, Montreal, Quebec H3G 1R8
• Ontario Office: 5925 Airport Road, Suite 700, Mississauga, Ontario L4V 1W1

Useful Web Pages

• Contact Us Page
• Online Contact Form
• Manage Your Booking
• Travel Info & Tips
• Group Travel Form
• Accessibility Services
• Terms & Conditions
• Travel Advisories
• FAQ

Executive Customer Service Contacts

Customer Issue Resolution Flow

Reach Customer Service ➔ No Solution? ➔ Contact Primary Executive ➔ Escalate to Secondary Executive ➔ Finally to President if Necessary

Final Tip: Always be polite and professional. Companies respond better to well-organized and calm customer inquiries.

Frequently Asked Questions (FAQ) about Air Canada Vacations

1. How can I manage or modify my Air Canada Vacations booking?

You can manage your booking, make modifications, and view your itinerary directly online through their Manage Your Booking page.
There you can:

• View your itinerary
• Make payment
• Request changes (where allowed)
• Update your traveler information

If you need additional help modifying itineraries or connector flights, you can also email them at itinerary.modifications@vacv.com or connectors@vacv.com.

2. Where can I find the latest travel advisories or destination updates?

To stay updated on travel advisories, entry requirements, or destination alerts, Air Canada Vacations maintains a live Travel Advisories page.
It is recommended to check this page before you travel for any last-minute changes that could impact your trip.

3. How do I request special accessibility services for my trip?

If you or a travel companion needs accessibility support, Air Canada Vacations offers help through their Accessibility Services program.
You can also send feedback or specific accommodation requests directly to accessibilite.accessibility@vacv.com.

4. What should I do if there’s a schedule change or flight cancellation?

If your flight schedule changes, Air Canada Vacations will generally contact you.
However, for assistance with schedule changes, it is best to reach their specialized support team at support.centre@vacv.com or check any updates through Manage Your Booking.

5. How can I book travel for a group with Air Canada Vacations?

If you are planning travel for a group (typically 10 people or more), you should use their Group Travel Form.
A specialized group travel consultant will then assist you in customizing your travel package based on your group’s needs.

6. Can I purchase travel insurance through Air Canada Vacations?

Yes, Air Canada Vacations offers travel insurance options through their insurance partners.
You can view the available plans when you book or add insurance separately later by contacting their support at 1-800-387-2487 (for USA or Canada).
For more information, you can review details on their Travel Info page.

7. How can I use Aeroplan points with Air Canada Vacations?

You can earn Aeroplan points when you book eligible packages, and you can also redeem your points for vacations.
For general Aeroplan assistance, contact 1-800-361-5373.
You can also explore Air Canada’s official Aeroplan information through Aeroplan Support (external Air Canada site).

8. How can I request sponsorships or donations from Air Canada Vacations?

If you are seeking sponsorships or donations for an event, you can directly email sponsorships@vacv.com with your proposal.
They review and approve sponsorship requests according to their marketing strategy and community support goals.

9. Where can I find the general Terms and Conditions?

You can review all policies, terms, and booking conditions on their Terms & Conditions page.
It’s a good idea to review these carefully before booking, especially sections on cancellations, changes, and refund rules.

10. How do I contact Air Canada Vacations if I am currently traveling and need immediate assistance?

If you are currently at your destination and need help, call the Destination-Specific Support numbers listed here or in the list provided above (such as Antigua: 1-268-462-6632, Mexico – Cancun: +52-33-4171-1894, etc.).
For emergencies, these numbers are often faster than emailing.

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