Chase Bank is one of the largest financial institutions in the United States. It offers services like checking and savings accounts, credit cards, mortgages, auto loans, and investment products. Both individuals and businesses depend on Chase for day-to-day banking and long-term financial planning.
This detailed guide walks you through how to reach Chase Bank’s customer service, what to expect from them, and what steps to take if something goes wrong. I’ve included updated contact numbers, direct links to Chase’s official pages, executive emails, and other helpful resources.
- Chase Bank Customer Service Phone Numbers
- Official Chase Email Contacts
- Key Chase Customer Service Pages
- How Fast Does Chase Respond?
- Dealing with Problems at Chase
- Chase Ultimate Rewards Program
- Chase Executive Team – Escalation Contacts
- Mailing Address for Chase Bank
- Is 1-800-935-9935 the official Chase customer service number? What services are provided through this line, and who handles these inquiries?
- Final Thoughts: Be Persistent and Strategic
- Frequently Asked Questions (FAQs) About Chase Bank
- 1. How do I open a Chase Bank account online?
- 2. How can I check my Chase credit card application status?
- 3. How do I report a lost or stolen Chase card?
- 4. How can I request a credit limit increase on my Chase card?
- 5. How do I set up account alerts and notifications with Chase?
- 6. What should I do if I forget my Chase login or password?
- 7. How do I dispute a charge on my Chase account?
- 8. How do I update my contact information on Chase?
- 9. Can I use Zelle with Chase?
- 10. Does Chase charge monthly fees for checking accounts?
- 11. How do I close a Chase account?
- 12. What’s Chase’s policy on fraud protection and unauthorized charges?
Chase Bank Customer Service Phone Numbers
Following updated phone numbers for reaching Chase, depending on your needs:
| Department | Phone Number |
|---|---|
| General Customer Service | 1-800-935-9935 |
| Credit Card Support | 1-800-432-3117 |
| Auto Loans | 1-800-336-6675 |
| Auto Leases | 1-800-227-5151 |
| Home Lending (Mortgages) | 1-800-848-9136 |
| Online & Mobile Banking | 1-877-242-7372 |
| International Support | +1-713-262-3300 |
| Spanish Language Support | 1-855-280-4198 |
Typically, a customer service agent is available within 5–10 minutes. But, wait times can be longer during peak hours.
Official Chase Email Contacts
For specific inquiries, you can also email Chase at the following addresses:
| Topic | Email Address |
|---|---|
| Executive Office Support | chase.executive.office@chase.com |
| Accessibility Feedback | accessibility_assistance@chase.com |
| Privacy Inquiries | Privacy.Info@JPMChase.com (Use subject: Nevada Annual Notice) |
Key Chase Customer Service Pages
Below are direct links to Chase’s official help pages, tailored for different services and customer needs:
- Customer Service Hub
- Personal Banking Contact
- Mortgage Support
- Auto Loans Contact
- Business Banking Support
- Report Fraud
- Complaints & Feedback
- Secure Message Center
How Fast Does Chase Respond?
Response time depends on how you contact Chase:
| Method | Typical Response Time |
|---|---|
| Phone | 5 to 10 minutes |
| 1 to 3 business days | |
| Contact Form | 1 to 2 business days (Contact Form) |
| Social Media | A few hours on Facebook, X (Twitter) |
| Live Chat | Not available |
Dealing with Problems at Chase
Chase Bank has a Responsiveness Rating of 2 out of 5, which suggests many customers face challenges getting support.
Common Customer Complaints:
- Refunds for Ultimate Rewards points being denied or lost
- Delays in high-value refunds (like $19,148 taking weeks to process)
- Lost points due to system errors
- Fraud claims rejected, blaming automated algorithms
Before jumping to executives, try this step-by-step guide to solve your customer service issues effectively.
Chase Ultimate Rewards Program
If you hold an eligible Chase credit card, you earn Ultimate Rewards points. These can be used for:
| Reward Option | Details |
|---|---|
| Travel | Book flights, hotels, and more via Chase’s travel portal |
| Cash Back | Redeem for statement credits or direct deposit |
| Gift Cards | Use points for cards from major retailers |
| Shopping | Pay with points at checkout with certain partners |
| Point Transfers | Convert points to hotel or airline programs |
Visit the Ultimate Rewards page for more details.
Chase Executive Team – Escalation Contacts
If you’ve exhausted customer support options, try contacting the following executives. Include a clear subject line and brief explanation.
| Name | Role | Office Address | |
|---|---|---|---|
| Marianne Lake | Co-CEO of Consumer and Community Banking | marianne.lake@jpmchase.com | 383 Madison Avenue, New York, NY 10179 |
| Jennifer Piepszak | Chief Operating Officer | jennifer.piepszak@jpmchase.com | Same as above |
| Jamie Dimon | Chairman & CEO | jamie.dimon@jpmchase.com | Same as above |
| Alternate Exec Contact | executive.office@chase.com |
Mailing Address for Chase Bank
If you prefer sending your complaint or feedback by mail:
Chase Bank
383 Madison Avenue
New York, NY 10179
Is 1-800-935-9935 the official Chase customer service number? What services are provided through this line, and who handles these inquiries?
Yes, 1-800-935-9935 is the official customer service number for Chase Bank’s personal banking division . This line connects you to representatives who can assist with various services, including:Chase
- Checking and savings accounts
- Debit card issues (e.g., lost, stolen, or damaged cards)
- Reporting fraud or unauthorized transactions
- Account management tasks such as updating personal information or disputing charges
- Online and mobile banking support
- Accessibility services for customers with disabilities
The customer service line is available 24/7, and Chase accepts operator relay calls for individuals with hearing impairments .
To speak directly with a representative, you can call the number and follow the prompts, or press “0” to be connected to a live agent .
For more information or to access additional services, visit the Chase Customer Service page.
Final Thoughts: Be Persistent and Strategic
Chase Bank is a large organization, and it may take time to get your issue resolved. Use the official channels first, then escalate if needed. If things aren’t working out, try contacting their executive team — and don’t forget to refer to this customer service complaint guide to structure your message correctly.
Frequently Asked Questions (FAQs) About Chase Bank
1. How do I open a Chase Bank account online?
You can open most types of Chase accounts — like checking, savings, or credit card accounts — through their website. You’ll need basic information like your Social Security number, ID, and funding source.
2. How can I check my Chase credit card application status?
To check your application status, you can:
- Call 1-800-432-3117
- Log in to your Chase online account
- Or use the Application Status Page
3. How do I report a lost or stolen Chase card?
You can quickly report it by:
- Logging into your Chase online or mobile banking
- Calling 1-800-935-9935 (General Customer Service)
Chase will cancel the card and send you a replacement.
More info: Report a lost or stolen card
4. How can I request a credit limit increase on my Chase card?
To request an increase, log in to your Chase account and send a message through the Secure Message Center, or call the number on the back of your card.
Chase may perform a hard inquiry on your credit report when reviewing your request.
5. How do I set up account alerts and notifications with Chase?
You can customize alerts for:
- Low balances
- Unusual activity
- Large purchases
- Deposits and withdrawals
Set them up via:
More help here: Manage alerts
6. What should I do if I forget my Chase login or password?
Go to the Chase login page and click “Forgot username/password?”
You’ll be asked to verify your identity and reset your login credentials.
Direct help: Reset login information
7. How do I dispute a charge on my Chase account?
To dispute a charge:
- Log in to your account
- Select the transaction
- Click “Dispute” and follow the instructions
More info here: Dispute a transaction
8. How do I update my contact information on Chase?
You can update your:
- Phone number
- Email address
- Mailing address
By logging into your Chase account, selecting your profile icon, and going to “Profile & Settings.”
9. Can I use Zelle with Chase?
Yes! Chase supports Zelle for sending and receiving money directly between U.S. bank accounts. You can access it through:
You don’t need to download the Zelle app separately.
10. Does Chase charge monthly fees for checking accounts?
Yes, some accounts may have monthly fees — but you can avoid them by:
- Keeping a minimum daily balance
- Setting up direct deposits
- Meeting age requirements
See all account types and fee details here:
👉 Compare Chase Checking Accounts
11. How do I close a Chase account?
You can close your account by:
- Visiting a local Chase branch
- Calling 1-800-935-9935
- Sending a secure message through the Secure Message Center
Before closing, make sure your account has a $0 balance.
12. What’s Chase’s policy on fraud protection and unauthorized charges?
Chase offers Zero Liability Protection, meaning you’re not responsible for unauthorized charges if you report them quickly.
If you suspect fraud:
- Call 1-800-935-9935
- Use the Report Fraud Page
