StubHub is an online platform that allows users to buy and resell event tickets. While the platform is easy to use for most, there can be times when buyers or sellers run into issues — such as delayed tickets, refund disputes, or account concerns.
This guide walks you through every available option to get support from StubHub. From phone lines and email to executive contacts, you’ll find all the tools you need to resolve your issue here.
- StubHub’s Help Center – Your First Stop
- How to Contact StubHub Customer Service
- Mailing Address
- StubHub Responsiveness Score
- Policies and Legal Information
- How to Fix a Problem with StubHub
- Executive Customer Service Contacts
- Support Options at a Glance
- FAQs About StubHub
- What happens if my event is canceled?
- Can I sell tickets on StubHub?
- How do I download my tickets?
- How do I transfer tickets to someone else?
- What if I receive the wrong tickets or can’t attend?
- Can I get a refund if I can’t go to the event?
- How do I check my payment status after selling tickets?
- Can I change the email or phone number on my account?
- What is the StubHub FanProtect Guarantee?
StubHub’s Help Center – Your First Stop
If you’re new to dealing with StubHub’s customer service, your journey should begin at their Help Center. It’s a detailed resource filled with:
- Frequently Asked Questions (FAQs)
- How-to guides on common topics (buying, selling, refunds)
- Platform usage tips
You can also contact StubHub’s Customer Service directly from this portal using live chat, email, or a callback option, depending on availability.
How to Contact StubHub Customer Service
StubHub provides multiple channels for support. Some are more responsive than others, so choosing the right one can save you time.
1. Phone Support
StubHub offers customer service over the phone daily from 5 a.m. to 9 p.m. Pacific Time. While some users have experienced long hold times, calling is still one of the more direct methods.
Call: (866) 788-2482
2. Email Support
StubHub responds to customer queries through email as well, but response times can be inconsistent.
Email: customerservice@stubhub.com
3. Social Media Support
StubHub is active on various platforms, especially X (Twitter), where their support team responds daily from 9 a.m. to 11 p.m. Eastern Time. Many customers have reported quicker service here.
You can find StubHub by searching for them on:
Mailing Address
StubHub maintains two main addresses for correspondence:
1. Main Office
StubHub
199 Fremont Street
San Francisco, CA 94105
2. Formal Correspondence
StubHub, Inc.
c/o CT Corp.
1209 Orange Street
Corporation Trust Center
Wilmington, DE 19801
StubHub Responsiveness Score
StubHub has received a 2 out of 5 responsiveness score based on customer feedback and review platforms. Many users have expressed frustration over long wait times, lack of email replies, or unclear policies.
That said, StubHub continues to invest in their support system — with live chat and social media options showing signs of improvement.
Policies and Legal Information
StubHub maintains transparency through several official documents that are publicly accessible. These are helpful if you want to understand how your data is used or your legal rights as a buyer/seller.
- Privacy Policy – How StubHub collects and uses personal information.
- User Agreement – Legal terms and conditions for using the platform.
- About StubHub – Corporate details, history, and how the business operates.
How to Fix a Problem with StubHub
If you’re dealing with a delayed ticket, refund issue, or customer service error, don’t panic. There are structured ways to resolve these problems efficiently:
- Start with the Help Center – Many common issues are already addressed here.
- Use chat or call support if you need a faster response.
- Email only for less urgent matters.
- If you still need help, consider reaching out to their executive team (details below).
Also, check out this great resource:
How customers can deal with customer service
Executive Customer Service Contacts
If regular support doesn’t solve your problem, you can contact StubHub’s senior team directly. Always be polite and clear when reaching out:
| Name | Title | Contact Info | |
|---|---|---|---|
| Brian Gonas | Field Operations Manager | brian.gonas@stubhub.com | |
| Jeff Zwelling | Chief Operating Officer | jeff.zwelling@stubhub.com, jeffz@stubhub.com | |
| Eric H. Baker | Chief Executive Officer | eric.baker@stubhub.com |
Support Options at a Glance
| Support Method | Hours of Availability | Expected Response Time | Contact/Link |
|---|---|---|---|
| Phone | 5 a.m. – 9 p.m. PT Daily | Varies; can be long wait | (866) 788-2482 |
| Anytime | Slow or no response reported | customerservice@stubhub.com | |
| Social Media (X) | 9 a.m. – 11 p.m. ET Daily | Often under 20 minutes | StubHub X |
| Help Center | 24/7 | Instant or article-based | StubHub Help Center |
| Legal Resources | N/A | Self-service access | Privacy Policy, User Agreement, About StubHub |
| Executive Contact | Business hours | Case-dependent | See above table |
FAQs About StubHub
What happens if my event is canceled?
If your event is canceled, StubHub will automatically refund the full amount you paid to your original payment method. You don’t need to take any action unless otherwise notified.
Can I sell tickets on StubHub?
Yes, you can. Anyone can list their tickets for sale as long as the event is supported on the platform. Once your tickets sell, StubHub deducts a commission and pays you via direct deposit or PayPal after the event occurs.
How do I download my tickets?
Most tickets are electronic. You can download them by logging into your StubHub account:
- Go to “Orders”
- Select the event
- Follow the on-screen download instructions
Some tickets are delivered through third-party apps like Ticketmaster. In that case, you’ll get a separate email with transfer details.
How do I transfer tickets to someone else?
If the option is available, you can transfer tickets by:
- Logging into your StubHub account
- Viewing your ticket order
- Clicking “Transfer tickets”
- Entering the recipient’s email address
Note: Not all tickets are transferable. For example, some mobile-only tickets may be locked to the buyer’s device or account.
What if I receive the wrong tickets or can’t attend?
If you get incorrect tickets, StubHub’s FanProtect Guarantee steps in to help. They’ll either find replacement tickets or issue a full refund depending on the situation.
Can I get a refund if I can’t go to the event?
StubHub does not generally offer refunds for change-of-plans. You are encouraged to resell your ticket instead. However, refunds are available if:
- The event is officially canceled
- Your tickets are invalid or never arrive
Also read: How customers can deal with customer service
How do I check my payment status after selling tickets?
Payments are made 5–8 business days after the event. To check your status:
- Log into your StubHub account
- Go to “Payments”
- Click “Sales” to see what’s been paid and what’s pending
Can I change the email or phone number on my account?
Yes. Here’s how to update your contact info:
- Log into your account
- Go to “Account Info” in the settings menu
- Edit your email or phone number as needed
You may be asked to verify the changes via email or text.
What is the StubHub FanProtect Guarantee?
This policy ensures that your ticket purchase is protected. It includes:
- Guaranteed valid tickets
- Timely delivery before the event
- Full refund if the event is canceled or the ticket has issues
It’s designed to give both buyers and sellers confidence when using StubHub.
