Vrbo (Vacation Rentals by Owner) is a global platform connecting travelers with vacation properties. Whether you’re a guest facing booking issues, or a host needing support with listings or payments, this guide breaks down all the ways to contact Vrbo and get help fast.
- Contacting Vrbo: Online Help Is Your Best Bet
- FAQs: Vrbo Customer Service Contacts
- How do I cancel my booking on Vrbo?
- What is Vrbo’s refund policy?
- How do I report a fraudulent listing or suspicious behavior?
- Can I change my travel dates after booking?
- What payment methods does Vrbo accept?
- Does Vrbo offer travel insurance?
- What kinds of properties can I book through Vrbo?
- Is it safe to book on Vrbo?
- Why choose Vrbo over other booking platforms?
Contacting Vrbo: Online Help Is Your Best Bet
Vrbo prioritizes support via its Help Center. There’s no public-facing email, but travelers and hosts can submit inquiries through secure contact forms on their official site.
Contact Vrbo Support
Trust & Safety Contact
Phone Support
Vrbo offers 24/7 customer service over the phone for urgent concerns:
- U.S. & Canada: 1-877-202-4291
Additional phone numbers may vary by country and are usually provided in your booking confirmation.
Official Web Resources
Here are the main portals to resolve common issues:
Live Chat
Live chat is available through the Help Center. Just scroll to the bottom of the Help Center page and click Contact Us to initiate a session.
Connect with Vrbo on Social Media
Vrbo uses its social profiles to respond to inquiries, provide updates, and support customers:
Vrbo Headquarters & Mailing Address
While most queries are handled online, Vrbo is a part of Expedia Group, headquartered in Seattle:
Vrbo (Expedia Group)
1111 Expedia Group Way W,
Seattle, WA 98119, USA
What to Know Before Contacting Vrbo
Before reaching out:
- Double-check your reservation ID
- Review the Help Center articles
- Ensure the issue isn’t covered in your booking confirmation email
FAQs: Vrbo Customer Service Contacts
How do I cancel my booking on Vrbo?
You can cancel a reservation by logging into your Vrbo account, navigating to My Trips, selecting your booking, and clicking “Cancel booking.” The cancellation policy (full refund, partial refund, or none) depends on the host’s terms.
Vrbo Cancellation Help
What is Vrbo’s refund policy?
Refunds are issued based on the cancellation policy selected by the property owner. Refunds can take 5–7 business days to process, depending on your payment method.
Vrbo Refund Policy Details
How do I report a fraudulent listing or suspicious behavior?
If you believe a listing is fraudulent, or you’ve been contacted by a scammer, report it immediately through the Trust & Safety page or contact Vrbo support.
Can I change my travel dates after booking?
Yes, but only if the host agrees. You must request a date change through your Vrbo account under My Trips, and wait for the host to approve it.
Changing a Reservation
What payment methods does Vrbo accept?
Vrbo accepts major credit cards (Visa, MasterCard, American Express), debit cards, and some international cards. Payments must be made through the Vrbo platform to be protected.
Accepted Payment Methods
Does Vrbo offer travel insurance?
Yes, Vrbo offers Travel Protection and Damage Protection Insurance as optional add-ons during checkout. These help cover last-minute cancellations or property damage.
Vrbo Travel Insurance Info
To get Contact information of such more platforms you can visit here.
What kinds of properties can I book through Vrbo?
Vrbo offers a wide variety of vacation rental types, including:
- Entire homes and villas
- Beach houses and lakefront cabins
- Condos and apartments
- Luxury estates and resort-style properties
- Pet-friendly and family-friendly rentals
You can customize searches based on amenities, location, and availability. For example, travelers often search for Vrbo Branson MO listings to find lakefront cabins or entertainment district homes in Branson, Missouri.
Is it safe to book on Vrbo?
Yes—Vrbo uses secure payment systems and offers Book with Confidence Guarantee, which includes fraud protection and rebooking assistance if issues arise. Always pay through the platform to remain eligible for protections.
Book with Confidence Guarantee
Why choose Vrbo over other booking platforms?
Vrbo specializes in whole-property vacation rentals—ideal for families, large groups, and extended stays. Unlike some platforms, you’re rarely sharing space with the host. Travelers booking properties like Vrbo Branson MO often prefer the privacy and space these rentals provide, especially near Table Rock Lake or Silver Dollar City.
