Norton LifeLock Customer Service Contacts

Norton LifeLock is a leading identity theft protection and cybersecurity company headquartered in Tempe, Arizona. If you’re facing any trouble—be it account issues, suspicious alerts, or need help with billing—this guide will walk you step-by-step through all the ways to get effective support.

Customer Support & Contact Information

I have extracted most reliable and up-to-date ways to reach Norton LifeLock support:

Specialized Support Contacts

Norton LifeLock offers department-specific support. Here are some key contacts:

Mailing Address

For legal or official written communication, send to:

Norton LifeLock
60 E Rio Salado Parkway
Suite 1000
Tempe, AZ 85281

Online Presence & Social Media

Though not directly linked from their homepage, Norton LifeLock is active on major platforms:

• Facebook
• Twitter (X)
• LinkedIn
• YouTube

Privacy, Legal, and Security Resources

News & Thought Leadership

Stay informed through Norton’s latest updates and cybersecurity thought leadership:

• NortonLifeLock Newsroom
• Gen Blogs

Family of Brands

Norton LifeLock is part of Gen™, a global digital safety leader that includes:

• Norton
• Avast
• LifeLock
• Avira
• AVG
• ReputationDefender
• CCleaner

Explore the Family of Brands to learn more.

Resolving a Problem with Norton LifeLock

Here’s how to tackle issues efficiently:

1. Start with Regular Support
   Use support.norton.com to access live chat, troubleshooting tools, and service requests.
2. Escalate via Executive Email
   Still stuck? Contact executiveescalations@nortonlifelock.com.
3. Report Piracy or Security Issues
   Use their anti-piracy form or security reporting tool.
4. Learn How to Handle Customer Service Issues
   Improve your outcome by using tried-and-tested tips here:
   How Customers Can Deal With Customer Service

Norton LifeLock Executive Contacts

Primary Executive Contact

Patrick Schwind
Head of Consumer Support
Patrick.Schwind@nortonlifelock.com
Address: 60 E Rio Salado Parkway, Suite 1000, Tempe, AZ 85281

Chief Executive Officer

Vincent Pilette
Vincent@nortonlifelock.com
Address: 60 E Rio Salado Parkway, Suite 1000, Tempe, AZ 85281

Norton LifeLock Responsiveness Rating

Norton LifeLock’s responsiveness is rated 3 out of 5, which means they handle most customer complaints in a reasonable and timely manner.

FAQs: Norton LifeLock Customer Service Contacts

1. How can I verify if an email claiming to be from Norton is legitimate?

Scammers often impersonate Norton through fake emails designed to trick consumers and steal their money and personal information. To verify the legitimacy of an email:​

• Be cautious of emails with urgent requests, misspellings, or threats.
• Avoid clicking on links or downloading attachments from suspicious emails.
• Forward suspicious emails to: spam@nortonlifelock.com.​

For more details, visit: Norton Email Scams: FAQs.​Norton Security

2. What should I do if I receive multiple alerts from LifeLock about dark web activity?

If you receive several notices from LifeLock regarding dark web detections:

• Review each alert carefully to understand the nature of the exposure.
• Change passwords for any affected accounts immediately.
• Monitor your financial accounts for any suspicious activity.​

For community discussions and advice, refer to this Norton Community Thread.​Norton Community

3. How do I manage or cancel my Norton subscription?

To manage or cancel your Norton subscription:​

1. Sign in to your Norton Account.
2. Navigate to the “My Subscriptions” tab.
3. Click on “Cancel Subscription Renewal” or “Manage Renewal” as needed.​Norton Support

For step-by-step instructions, visit:

4. What is Financial Monitoring in LifeLock, and how do I set it up?

Financial Monitoring helps you keep track of your financial accounts for unauthorized or suspicious activities. To set it up:​Norton Support

1. Log in to your LifeLock Account.
2. Navigate to the Financial Monitoring section.
3. Add your financial institutions and follow the prompts to complete the setup.​Norton SupportNorton Support

5. How can I access and review LifeLock alerts and notifications?

To access and review your LifeLock alerts:​

• Log in to the My Norton Portal.
• Navigate to the alerts section to view recent notifications.​Norton Support

6. What steps should I take if I lose my wallet?

If you’ve lost your wallet:​Norton Support

• Report the loss to your bank and credit card companies immediately.
• Monitor your accounts for unauthorized transactions.
• Consider placing a fraud alert on your credit reports.​

7. How do I dispute an error on my credit report?

To dispute an error:​

1. Obtain a copy of your credit report from major credit bureaus.
2. Identify the inaccuracies and gather supporting documents.
3. Submit a dispute to the credit bureau detailing the error.​

8. What is Personally Identifiable Information (PII), and how does LifeLock protect it?

PII refers to information that can identify an individual, such as name, address, Social Security number, etc. LifeLock protects PII by:​

• Monitoring for unauthorized use of your personal information.
• Alerting you to potential threats or breaches.
• Assisting in the restoration process if your identity is compromised.​