Expedia Customer Service Contacts

Expedia is a popular online platform where you can easily book flights, hotels, car rentals, vacation packages, and things to do. It helps travelers compare prices and grab great travel deals.

How to Talk to a Real Person at Expedia

Whether you’re in the U.S. or traveling abroad, here are all the ways to contact Expedia’s customer support directly.

Customer Service Phone Numbers

For smart tips on handling service issues, see this helpful guide on how customers can deal with customer service.

Expedia Email Contacts

Live Chat & Help Center

• Expedia Help Center – A useful place to find answers and start chats.
• Live Chat: Use the “Chat Now” button inside the Help Center for instant assistance.

Expedia Response Time Comparison

What to Expect From Expedia Support?

• Experiences can be inconsistent: some users receive quick help, others face delays.
• Response times vary by how you contact them and issue complexity.
• Start with the Help Center or try phone/chat for urgent matters.

Tips to Solve Problems Faster

You can follow this guide for resolving customer service issues, and if needed, escalate your case to someone on Expedia’s executive team (see below).

Expedia Corporate Headquarters

Address:
1111 Expedia Group Way W
Seattle, WA 98119, USA

Expedia Loyalty Program: One Key

One Key is Expedia’s loyalty program. It lets you:

• Earn savings on hotels and flights
• Get free upgrades at VIP Access properties
• Benefit from Price Drop Protection
• Enjoy better perks as you move up membership tiers

Social Media Channels

Stay in touch or ask for support on Expedia’s official social pages:

• Facebook
• X / Twitter
• Customer Support on X
• Instagram
• LinkedIn
• TikTok
• YouTube

Executive Customer Support Contacts

If standard support doesn’t resolve your issue, contact these executives:

Primary Contact

David McAughan
Vice President
Address: 1111 Expedia Group Way W, Seattle, WA 98119
Email: damcaughan@expediagroup.com
Social Profile: LinkedIn

Secondary Contact

Fiona Jarrold
Senior Director, Global Operations
Address: 1111 Expedia Group Way W, Seattle, WA 98119
Email: fijarrold@expediagroup.com
Social Profile: LinkedIn

Chief Executive

Ariane Gorin
Address: 1111 Expedia Group Way W, Seattle, WA 98119
Email: argorin@expediagroup.com
Social Profile: LinkedIn

Other Useful Expedia Links

Frequently Asked Questions (FAQs) About Expedia

1. How do I cancel or change a booking on Expedia?

To modify or cancel a reservation:

• Visit the My Trips page.
• Sign in to your Expedia account.
• Select the booking you’d like to cancel or change.
• Choose “Cancel” or “Change” and follow the prompts.

Keep in mind that some reservations are non-refundable or may include cancellation/change fees depending on the provider’s policy.

For detailed instructions, see Expedia’s Booking Changes & Cancellations Help.

2. How do I request a refund from Expedia?

After canceling a refundable reservation, Expedia will email you a confirmation and process your refund. Refunds typically take 7–10 business days to appear, depending on your bank.

You can check the status of your refund here: Refund Status Tool
More details are available on Expedia’s Refund Policy.

3. How can I contact Expedia from outside the United States?

For international travelers, Expedia’s support team is available 24/7.
Phone: +1-404-728-8787
You can also use the Help Center for live chat and other options.

4. Can I book on Expedia without an account?

Yes, you can check out as a guest. However, creating an account gives you access to:

• Full booking history
• Easier trip management
• Loyalty rewards through the One Key program

Create or manage your account via Expedia Sign-In.

5. How do I apply a coupon or promo code on Expedia?

During checkout, you’ll see a field labeled “Enter a coupon or promo code.” Enter the code and click “Apply.”
Not all listings are eligible for discounts. Make sure to review the terms of your specific code.

More guidance is available at Expedia’s Promo Code Help.

6. What is Expedia’s Price Drop Protection?

Price Drop Protection is available on select flight bookings for members of Expedia’s One Key program. If the price of your flight drops after you book, Expedia will refund the difference automatically.

You can read full details here: Price Drop Protection Terms

7. What is One Key, and how does it work?

One Key is Expedia’s rewards program. It allows you to:

• Earn OneKeyCash for bookings
• Redeem OneKeyCash on eligible hotels, flights, and more
• Access benefits such as upgrades, discounts, and price protection

Joining the program is free and available to all Expedia users.

8. Can I list my property on Expedia?

Yes, property owners can list vacation rentals, hotels, or resorts on Expedia via Expedia Partner Central.

From there, you can:

• Set pricing and availability
• Manage guest bookings
• Track performance analytics

9. Where can I download the Expedia mobile app?

The Expedia app lets you book trips, access itineraries, receive real-time alerts, and get exclusive mobile deals.

You can download it from Expedia’s App Page.

10. What should I do if I have a problem with my trip or a bad experience?

Start by visiting the Help Center and locating the relevant trip. Select the option to report an issue with your hotel, flight, or activity.

If your problem is unresolved, you can email customer.service@expedia.com or escalate the issue to one of the executive contacts listed above.