Fandango Customer Service Contacts
Fandango is a popular online platform where you can buy movie tickets, check showtimes, read reviews, and watch trailers. If you need help with your purchase or have a problem, here’s how you can contact Fandango’s customer service.
- How to Contact Fandango Customer Service
- Fandango Customer Service Rating
- Common Customer Service Issues & Solutions
- Fandango Loyalty Program – FANREWARDS
- How to Solve a Problem with Fandango
- Fandango Mailing Address
- Fandango Executive Customer Service Contacts
- FAQs: Fandango Customer Services Contact
- What is Fandango’s refund and exchange policy?
- What is Fandango’s ticket and concessions policy?
- What are the FANREWARDS Program terms?
- How can I request a ticket refund from Fandango?
- Where can I find general support for Fandango at Home?
- How can I contact Fandango at Home customer support?
- Who owns Fandango?
- Does Fandango have a CEO?
How to Contact Fandango Customer Service
| Support Method | Contact Details | Response Time |
|---|---|---|
| Phone Support | (800) 326-3264 (Available 24/7) | Average wait time: 16 minutes |
| Email Support | Contact Form | Response within 24-72 hours |
| Social Media | Facebook, Twitter, Instagram, LinkedIn, TikTok, YouTube | Usually within an hour |
Fandango Customer Service Rating
Fandango’s customer service is rated 3/5 for responsiveness. While some users get quick solutions, others face delays, trouble getting refunds, and limited live support options.
Common Customer Service Issues & Solutions
- Long Response Times – Try using social media for a faster reply.
- Refund Issues – Check Fandango’s refund policy before requesting a refund.
- Technical Issues – Restart the app or website and clear your cache.
- Loyalty Program Questions – Learn more about Fandango’s FANREWARDS program.
Fandango Loyalty Program – FANREWARDS
Fandango offers a FANREWARDS Program, where members earn points for buying tickets. These points can be used for discounts on future tickets, movie rentals, or purchases on Fandango and Vudu. Joining is free.
How to Solve a Problem with Fandango
If you have an issue, try these steps:
- Check the FAQ Section – Visit the Fandango Help Center for answers.
- Contact Customer Service – Use phone, email, or social media.
- Escalate to an Executive Contact – If the issue isn’t resolved, reach out to an executive.
For expert tips on handling customer service problems, visit this guide.
Fandango Mailing Address
100 Universal City Plaza
Floor 33
Universal City, CA 91608
Fandango Executive Customer Service Contacts
| Name | Position | ||
| Daisy Colin | VP of Customer Success | dcolin@fandango.com | |
| Amy Siegman | Senior Director, Rewards Marketing | asiegman@fandango.com | |
| Erik Davis | Director, Social Content | edavis@fandango.com |
FAQs: Fandango Customer Services Contact
What is Fandango’s refund and exchange policy?
Fandango allows refunds and exchanges for tickets before the showtime. You can request a refund or exchange through your Fandango account. Service fees are usually non-refundable.
What is Fandango’s ticket and concessions policy?
Fandango’s ticket and concessions policy outlines the rules for ticket purchases, refunds, and accepted forms of payment. Concession policies depend on individual theaters.
What are the FANREWARDS Program terms?
Fandango’s FANREWARDS Program allows members to earn points for purchases. These points can be used for discounts on future tickets and movie rentals.
How can I request a ticket refund from Fandango?
You can request a refund online before the scheduled showtime.
Where can I find general support for Fandango at Home?
Fandango at Home provides customer support for digital movie purchases and rentals. You can find general support on Fandango’s official help center.
How can I contact Fandango at Home customer support?
Fandango at Home offers email and chat support for digital purchases. Visit Fandango support to reach their customer service team.
Who owns Fandango?
Fandango is owned by NBCUniversal, a subsidiary of Comcast Corporation.
Does Fandango have a CEO?
Yes, Paul Yanover is the President of Fandango. (Linked in)