Air New Zealand is the national airline of New Zealand, headquartered in Auckland. It offers domestic flights across the country and international flights to the Pacific Rim, North America, Europe, and beyond.
Whether you need to modify a booking, check your Airpoints™ balance, or resolve a refund issue, this guide will walk you through the most effective ways to contact the airline, and how to escalate your issue if needed.
Air New Zealand Contact Numbers (By Country)
| Region | Department | Phone Number |
|---|---|---|
| New Zealand | Sales & Reservations | 0800 737 000 |
| New Zealand | Airpoints™ | 0800 247 764 |
| New Zealand | Group Travel | 0800 767 747 |
| New Zealand | Customer Relations | +64 9 357 3000 |
| New Zealand | Travel Insurance | 0800 500 248 |
| New Zealand | TTY | 0800 4 711 711 |
| United States | Sales & Reservations | 1-800-262-1234 |
| United States | Baggage Services | 1-866-767-2247 (Press 8) |
| United States | TTY Assistance | 711 or 1-800-855-2880 |
| Australia | Sales & Reservations | 1800 132 476 |
| Australia | Airpoints™ | 1800 803 298 |
| Australia | Group Travel | 1300 132 476 |
| Australia | TTY Assistance | 133 677 then ask for 1800 132 476 |
| Canada | Sales & Reservations | 1-866-351-9528 |
| Canada | TTY Assistance | 711 or 1-800-855-2880 |
| Hong Kong | Sales & Reservations | +852 2862 8988 |
| Hong Kong | resasia@airnz.co.nz |
For other countries, refer to Air New Zealand’s full international contact list.
Email Contacts
- General Feedback: flightcomment@airnz.co.nz
- Customer Relations: cro@airnz.co.nz
- Group Travel (NZ): groups@airnz.co.nz
- Group Travel (Australia): groupsales@airnz.co.nz
- Airpoints™: airpoints@airnz.co.nz
- Cargo Services: CSBookings@airnz.co.nz
- Marketing: marketing.services@airnz.co.nz
- Academy of Learning: learning@airnz.co.nz
Regional Office Emails
- India: airnz@globaldestinations.in
- Indonesia: support@discoveryjkt.net
- Philippines: Kareem.Pia@aerotel.com.ph
- Thailand: airnz@apiairlines.com
- Vietnam: airnz@discovertheworldvietnam.com
- Mexico: airnz@discovertheworld.com.mx
- Fiji: airnzfiji@airnz.co.nz
- Samoa: airnzsamoa@airnz.co.nz
- Tahiti: airnztahiti@airnz.co.nz
- Tonga: info@travelcentre.to
- Niue: pelenistravel@niue.nu
Postal Addresses
- Head Office: 185 Fanshawe Street, Auckland 1010, New Zealand
- Customer Relations: Private Bag 92007, Auckland 1142, New Zealand
- Contact Centre: Private Bag 93537, Takapuna, Auckland 0740, New Zealand
Social Media & Support
- X (formerly Twitter)
- YouTube
- Live Chat: Available via the Help and Contact page
- WhatsApp: +64 27 309 5750
- Feedback Form: Submit Here
Executive Contacts
Leanne Geraghty
Chief Customer and Sales Officer
Leanne.Geraghty@airnz.co.nz
+64-21 529 864
Richard Thomson
Chief Financial Officer
richard.thomson@airnz.co.nz
Assistant: megan.duthie@airnz.co.nz
Greg Foran
Chief Executive Officer
greg.foran@airnz.co.nz
Common Issues & Tips
Most complaints are about refunds or flight changes. Air New Zealand is considered responsive, with a 4 out of 5 rating from customers.
Need help dealing with service issues? Read this full guide: How Customers Can Deal with Customer Service .
FAQs
What are the contact details for Air New Zealand’s customer service?
Air New Zealand’s customer service contact details vary by region. For a comprehensive list of phone numbers, please visit their Contact Us page.
Does Air New Zealand customer service have an online contact form?
Yes, Air New Zealand provides an online contact form for customer inquiries. You can access it on their Help & Support page.
Is Air New Zealand operated by United?
Does Air New Zealand have an international telephone number?
Yes, Air New Zealand offers international contact numbers. For example, in the United States, you can reach them at 1-800-262-1234. For other countries, please refer to their Contact Us page.
What are Air New Zealand’s customer service operating hours?
Air New Zealand’s customer service operating hours may vary by region. For specific operating hours in your area, please consult their Contact Us page.
I missed my flight recently and was really stressed. I called Air New Zealand’s customer service, and they were super helpful. The agent was calm and understood my situation. They helped me find another flight, even though the next one was full, and they waived the change fee.
They also explained how I could get a refund for my missed flight. The refund was processed quickly, and everything was sorted out within a few days.
Even though missing my flight was stressful, Air New Zealand’s customer service made it much easier to deal with. I’ll definitely fly with them again!